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Thursday, 12 March 2009 22:02 |
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I have been a Sprint customer for about 7 years now, but about a year ago, my wife's phone quit working. This just happened to be pretty close to contract renewal time. Anyways, she went to a Sprint store and bought a new phone. No new contract was written up, and there was no verbal agreement to extend our contract. We told the salesman that our contract with Sprint was about to expire, but we were thinking about changing service providers and he said that there was no need to do anything as we would not be under contract and we would just be billed month to month. So a couple of weeks ago, we decided to make the switch to another service and today we got a bill for $400.00 in ETF charges. I called Sprint of course and talked to three different people who all basically told me that since we had bought the new phone last year at a discounted price, that automatically renewed the contract. I explained that we made no such agreement but I was simply told that I should have researched the Sprint policies prior to committing...Committing to what?! All I did was buy a phone. Does that mean if you buy a cheeseburger at McDonald's one day you are under contract to eat there every day for two years? One of the people said "Didn't you think that when you bought this phone at a discounted price it was because you were committing to a new contract?" I have no idea what the phone was supposed to be valued at, but we still paid to much for it, it was a piece of crap. She then offered to let me come back to Sprint and remove the ETF charges, boy, these guys have a hell of a playbook. I told her that I'm not inclined to go back as the service was terrible and we were always losing or dropping calls, and furthermore, I don't care to do business with a company that pulls these stunts! Nobody is budging on removing the $400 in ETF charges...should I pay them, let them go to collection or what? Am I eligible for this lawsuit? |
