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Award (how much your claim may be worth): You can receive up to $650 cash if you repaired your Samsung TV, or up to $450 if you no longer have the TV.

 

Class Action Lawsuit Settlement Case(s):  Ryan Russell, et al. v. Samsung Electronics America, Inc., et al., Case No. CJ-2011-7260, District Court of Oklahoma County, Oklahoma.

 

Company(ies): SAMSUNG ELECTRONICS AMERICA, INC., SAMSUNG ELECTRONICS CO., LTD.

Samsung

 

 

 

 

Website of the Class Action Lawsuit Settlement Administrator (FILE YOUR CLAIM HERE): www.Samsung.com/us/capacitorsettlement

 

Address to submit a claim form (REQUIRED):

 

To receive reimbursement under the Samsung TV capacitor class action settlement, you must submit a claim form and a legible copy of a receipt showing the expense for which you are seeking reimbursement to the following address:
 
Samsung Electronics America, Inc.
Attn: Capacitor Settlement Administrator
356 Centerpointe Blvd.
Simpsonville, SC 29681
 
The deadline for submitting a claim form is described below in the “Details” section.

 

Phone Number to call for assistance: (888) 899-7602

 

Details: The Samsung TV settlement will resolve a class action lawsuit, entitled Russell, et al. v., Samsung Electronics America, Inc., that alleges Samsung manufactured and sold certain Samsung-branded televisions that contain a capacitor defect that cause the televisions to experience symptoms such as not turning on, experiencing a delay in turning on, making a clicking sound, cycling on and off, or other similar problems (the “Covered TV Symptoms”).

 

Samsung denies the allegations in the class action lawsuit, but has agreed to settle the case to avoid ongoing litigation.

The television models covered under the Samsung TV capacitor settlement are:

Samsung LCD TV Serial Numbers: LN-T******/XAA; LN**A******XZA; LNS4041DX/XAA; LNS4051DX/XAA; LNS4052DX/XAA; LNS5296DX/XAA

Samsung Plasma TV Serial Numbers:
HPT5034X/XAA; HPT5044X/XAA; HPT5054X/XAA; HPT5064X/XAA; PN42A410C1DXZA; PN42A450P1DXZA; PN50A410C1DXZA; PN50A450P1DXZA; PN50A460S4DXZA

Samsung DLP TV Serial Numbers:
HLT5087SAX/XAA; HLT5087SX/XAA; HLT5089SAX/XAA; HLT5089SX/XAA; HLT5687SAX/XAA; HLT5687SX/XAA; HLT5689SAX/XAA; HLT5689SX/XAA; HLT6187SAX/XAA; HLT6187SX/XAA; HLT6189SAX/XAA; HLT6189SX/XAA

If you own one of these Samsung TVs and experienced one or more of the Covered TV Symptoms listed above, or if you experience a Covered TV Symptom within 18 months after March 2, 2012, you can claim one of the following benefits from the Samsung TV class action lawsuit settlement:

(1) A free service visit to determine if your TV has a problem covered by the class action settlement and, if it does, to fix the problem. You must call (888) 899-7602 within 18 months from March 2, 2012 to receive this settlement benefit. If your TV requires more than one repair for a capacitor issue covered by the class action settlement, you will receive an additional $50 payment.

(2) A refund of expenses you incurred, prior to March 2, 2012, to evaluate or diagnose the problem covered by the class action settlement (up to $150). You must submit proof that your TV has a Covered TV Symptom (such as a receipt, bill cancelled check or credit card charge, correspondence, verification from repair provider) before March 2, 2013 to receive this settlement benefit.

(3) A refund of expenses you incurred, prior to March 2, 2012, to fix the problem covered by the class action settlement (up to $150 to fix the capacitor issue or $300 if the repair included replacing a power supply board). You can also receive up to $150 to cover shipping expenses, including insurance costs, you incurred to fix the TV. You must submit a claim form and proof that your TV had a capacitor issue by March 2, 2013 to receive this settlement benefit.

(4) A $300 debit card if you reported to Samsung, prior to March 2, 2012, the problem covered by the class action settlement, but did not get it fixed, and you no longer possess your TV. You must submit a claim form and proof that you purchased a TV within 90 days of March 2, 2012 to get this settlement benefit.

In other words, a customer who repaired their Samsung TV may receive up to $600 for diagnosis, repairs, and shipping, plus $50 if they need more repairs; while a customer who no longer has the TV can still receive up to $450 for diagnosis and compensation.

Claim forms and more information on your rights in the Samsung TV Capacitor Defect Class Action Lawsuit Settlement can be found at www.samsung.com/us/capacitorsettlement.

 

Manufactured Prior to:  December 31, 2008

 

Claims must be postmarked by: 3/2/2013 for cash refunds or debit card claims. 9/2/2013 for a free service visit.


Settlement Administrator(s): Samsung

 

Class Counsel:

 

Federman & Sherwood
 

Defense Counsel:

 

Ansa Assuncao, LLP

  

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49 Comments

  • Anonymous April 17, 2012

    We had bought a 32 inch samsung Tv and didnt have it but 9 months and it went out , we called the repair tech. and was told that we would have to pay shipping and handling to send it back, But his opinion was to just get rid of it and purchase a new one ,due to it would cost more to fix then to replace. But I told him that we only had it for 9 months . and he laughed and hung up the phone.

  • Anonymous April 17, 2012

    I called walmart and told them what had happen and they told me I would just have to call the phone number on the box .

  • Anonymous June 28, 2012

    I have called samsung several times and submitted all the paperwork. My claim was approved on two different occasions and now a new representative named Sophia at extension 10456 is denying the claim after 90 days. I’ve called in to speak with a manager or a supervisor for a week and they keep telling me that all the supervisors are in a meeting. That must be some meeting that has been taking place for a week! Samsung has the worst customer support and I am about to contact the class action suit firm! I suggest you do the same, this needs to go before a judge again for denying all the legitimate claims!

  • Anonymous July 1, 2012

    I have a samsung tv not covered under this suit but I have the exact same problems they have. The power supply capacitors went bad and I had to buy a new power supply. It cost me $85 to buy it. I was pretty ticked off.

  • Anonymous July 17, 2012

    Have any suits been filed for those of us who have useless 46″ LCD’s sitting in our garages due to the same problem? I paid $2k for a tv that isn’t worth fixing.

  • Anonymous August 1, 2012

    has anyone filed a lawsuit against sony for their playstation 3d flatscreen tv’s….we had our tv for 2 weeks then it suddendly would not come on again…extremely dissappoointing and frustating…please let me know cause i would definelty want to my name included in courrt documents

  • Anonymous August 3, 2012

    I am having the same problem as the samsung customer. I had filed a claim for the lcd tv and it was approved on 03-30-2012. I called on 08-01-2012 wondering where it was and they said it was denied. I had all the correct information for the claim form. They are now saying you had to call before the claim started and it had to be documented!. what a scam!

  • Anonymous August 14, 2012

    i purchased a 32 samsung lcd and it has power issues,a blinking light issue,sound issues… called samsung was told id have to send it to them. thing is they are not anywhere even close to me and shipping would be on me both ways. SAMSUNG THANKS FOR THE OVER 700.00 PIECE OF JUNK!!!!!!!!

  • Anonymous August 25, 2012

    We just bought a Samsung Tv a while back here is the Model no# un55eh6000fxz4 Serial no# z4nH3ccc202880D i just wander if i am Eligble for this Sui ..

  • Anonymous September 22, 2012

    I just found out about this suit because our Samsung which is one of the designated models failed for the 2nd time. First time Power Supple Board and capacitors changed for $250. on 12/2008. TV failed this week and in Googling about this model I came across the suit. Called Samsung and they said my model is one in the suit but my symptoms were not like those of capacitators this time. Was told I would receive a call back in 48 hours, which I did not. When I called they denied telling me I would receive a call back. Said I could have the service person look at it but I would have to pay for it if it was not a capacitator issue which they indicated it most likely would not be since I saw smoke coming from TV. I was furious and told them why would I wait 48 hours for a call and then be told to have their person come out to verify probably at my expense? I took it to the place where it was fixed in 2008 and they just called me with the diagnosis. Again a capcitor problem but in a different place than the first one. So do i have Samsung come out and fix it since I know it is a covered problem? Or let the service place fix it and try to get funds back. I write this because I cannot find who to contact with the lawsuit on the side of the plaintiff. I am seeing that people are not being taken care of while Samsung says that they will take care of it. I also note some repair people say they won’t fix until Samsung pays them first as Samsung is not living up to their bargain. And ideas?

  • Anonymous October 2, 2012

    there is something wrong with this lawsuit i submitted my claim form long before the deadline but i was told my claim was late and that i would not be getting a refund i think that samsung is wrong but there is nothing i can do about it.

  • Anonymous October 11, 2012

    At the beginning when I found out my tv was on the list, samsung was pretty good at taking care of the issue. First the capacitor, then the power board..but for me the tech said that the capacitor surged and fried the other board not covered and samsung said that they don’t cover that. The gc would of been a better deal with less hassle.

  • Anonymous October 25, 2012

    I had two of these units including A THIRD that they SOLD me at a discounted rate after I went crazy when it blew again…..I filled all the paperwork over 6 months ago and I have not heard anything back.

    Does anyone know how to find out what is going on???

  • Anonymous November 15, 2012

    My 55″ showed no signs of any problems until one day i turned it on and it made a very loud popping noise.After that all it did was make clicking noises when i tried to turn it on.Samsung was really good about getting a repairman out to replace the power board.They changed it,put it back together and turned it on.It came on perfect and had audio but didn’t have video.They said there must have been a power surge that fried something else.My theory is if the original bad part caused the surge that fried the other parts shouldn’t those have to fixed by Samsung also???? The techs said it would cost between $800-$1000 to fix it and it would be cheaper to buy a new T.V. This also happened to a friend of mine in Washington with his 46″ Samsung and the service techs told him the exact same story right down to the cost of the other parts…I wonder how many others this has happened to.I now have a useless T.V. sitting in my garage…..Any ideas????

  • Anonymous November 21, 2012

    We have a 52″ Samsung made in 2009. The capacitor went out 2011 costing us 350.00 to repair. The capacitor went out again this month. This time the cost to fix is 400.00 Samsung was contacted several times. All attempts for them to do the right thing failed and my written claim involving the class action suit was denied becouse the TV was made in 2009 not 2008. Although the serial numbers were the same? Amazing.

  • Anonymous December 11, 2012

    this samsung tv is beyond annoying and the samsung technicians i talked to tried to blame our cable company yet our neighbors plasma tv’s(not samsung) had not any problems,this went on for two years…and fortunately i found this page and claim form,however no doubt they will deny it as it is after march 2012…..i won’t even get a samsung cell phone now NOTHING with the word samsung on it.

  • Anonymous December 12, 2012

    I am a former engineering tech as were the two persons who originally filed the lawsuit against samsung. The problem was that the company used capicitors rated at 10 Volts max. on a power board that was rated at 12 Volts. Any tech worth his salt knows that it is just a matter of time before they fail. I had mine repaired for free by the techs. But now the picture sometimes flickers, could be there are other capacitors rated at 10 volts on some of the other boards like maybe the video portion? I suspect that is the case. It doesn’t happen often but I will be on the watch if it gets worse.

  • Carl December 31, 2012

    obviously Samgsung has a bigger problem than they think. i just bought a 55″ led tv which doesn’t seem to be listed on the covered models which is doing the same exact thing. The tv is just out o warranty, which i purchased it on 6/11/2011 and have no where to turn. It is useless to me the way it is because it just automatically turns on and off and from what it sounds like I’m going to have to front approx. $500 – $600 for repairs. I was wondering if there is a way to extend the law suit to cover other more current models having the same problems?

  • tracy wilson January 8, 2013

    when I saw this suit I was so happy since the samsung I bought we have had nothing but problems with. Its been repaired twice and still not wking correctly!!! very Anoying!! finally just bought another T.V,!! & It defently was not a samsung!!! but when I went to file my Claim My T>V> isnt even listed on there!!! I defenly wont recomend a samsung T.V. to anyone!!!

  • Marcya Woodson January 10, 2013

    The TV worked fine for two weeks and one day it pooped and went crazy and the repair cost was going to be OFF THE CHAIN HELP

  • Victor January 10, 2013

    I have a Samsung DLP TV doing the same thing. It is a HL61A650C1Fxza… its a 61 inch and its doing the same thing described here. Can I be covered?

  • Upset Consumer January 13, 2013

    I own a 60″ LCD, model LN60C630 television I purchased Christmas of 2010, this recent Christmas my son turned on the TV and it came on and seconds later the picture was gone, but I had sound. The warranty is up, but I am being told that the issue may cost anywhere between $1200 to $1500 to fix, as it is a back light issue and the lcd panel needs to be replaced. My TV still looks brand new, has not been moved and has no damage, yet 2 years after purchase, it needs major repair. Are there any other class action lawsuits pending, as this seems to be an issue that plagues these kinds of sets and Samsung is not sticking by there product and not trying to help resolve these issues. Any information would be helpful, as I am now dealing with a $3000 paperweight.

  • Glenn Blackshear January 15, 2013

    I have a Samsung HLS6187WX That I has been repaired x 2 ($647.80 and 824.69) for the same issue. Even after repair still shuts down while watching. This was a retirement gift and have been very disappointed and will not purchase another Samsung again. Samsung and Sony use to be top of the line but from all the research I’ve seen, LG and VISO seem to be better.

  • Tom January 15, 2013

    I have a 2009 PN58B650 which is now dead thanks to this same issue. Samsung repair is asking almost $400 to fix this. They need to expand the scope of this settlement, as the issue persists well beyond 2008.

  • Max Etienne January 22, 2013

    Years ago, I experienced the same exact problem with Samsung. We only owned the TV for a year and a couple of days. Exactly two or three days after the warranty expired the power supply capacitor went bad and the TV went blank.

    We took it back to the store where we bought it, which was “Sears”, they attended us as if it was something very normal and asked us to pay about half of the TV cost to fix the problem. As we were tired of those too common “nickel and dime” practices, we didn’t fix it. We trashed the TV set instead.

    Can we join a group of customers in a new “class action” or are we covered by this one?

  • Cheryl January 26, 2013

    I called Samsung several times and was told to call the Samsung settlement dept. for help resolving the issue with the tv. I have a very expensive plasma tv. Model no. PN58A55OS1FXZA. After calling the claims dept. and holding for 15 minutes, I was told that my tv is not covered under the capacitor settlement. How is this possible? I have the exact same problems they outline in the settlement. The tv was purchased 11/2008. My tv is cycling on and off 15-20 times before it tuns on. It also clicks and has static. The young lady from the claims dept tells me it’s not the capacitor. She thinks it’s the main board or the panel???WTH. Ok, so I have to call their approved service reps to find out how much I will have to PAY OUT OF POCKET to get my tv fixed. WOW! I will be looking into whether or not there are enough people out there with the same crappy Samsung tv problem. I think it’s time for another class action lawsuit. NEVER EVER GOING TO BUY SAMSUNG PRODUCTS.

  • bekki January 26, 2013

    i have had 3 of these and had the same problem i took one of them back to walmart and they exchanged it but it still had the same thing happen so i didn’t even bother with the other two and finally got rid of them

  • wayne messenger February 4, 2013

    My problem is the same as victor in #21. Same model # same problems. Very low hours, never abused, first the picture got dark, then went blank, still had audio. Now there is nothing. Too many consumers with the same type of problems. I feel we have been cheated and deserve compensation.

  • oops February 5, 2013

    ah gesh! I had a huge plasma tv of theirs, got so bad I couldn’t see the screen so I just put it to the curb and had the trash co pick it up LMAO

  • J parker February 6, 2013

    thats great it is funny that I had a dell model that had the same problems spent 400 to have it fixed took that back off and it is a samsung with samsung name inside

  • Randy February 6, 2013

    I have (2) 50″ Dell plasma TV’s that are both dead Dell model number 5001CHD, when you pull the back cover off they are Samsung’s #S50HW-YB01. Why weren’t we notified about this class action suit when owning the Samsung product with the Dell name on it? Is there a suit against Dell and these plasma TV’s?

  • William Atteberry February 8, 2013

    I have one of the models listed in the capacitor suit, but have had none of the problems listed. My defect is the white and black spots caused by a failed DMD chip. With all the other chip fails listed online, it seems another class action is warranted to cover this failing component as well. Samsung told me that my tv was not one of the ones listed by them as having DMD problems. Go figure. They also did not inform me that it WAS on the list for the capacitor class action. I am not happy with the level of care from Samsung.

  • Donna February 9, 2013

    I bought an Samsung back in 2004 I think it was, anyway, it was purchased from a store here in Texas called, Fryes Electronics Store and I am more convinced now that a lot of their merchandise is DEFECTIVE. I was a 31 in. I can’t even remember the model#, but when I bought the first one it played beautifully for 3 days…..on the 4th day it would not even, come on. Loaded it on the truck and took it back to the store under the stores warranty, and traded it for a smaller one 28 inch I think. What do you know, after the store 90 day warranty, the same thing happens and I did not send in Samsung’s. Samsung still made good on it as if I did. Told me to go ahead and take it back or they will give me a list of local repair techs, at no cost to me. Of course because this was the second problem with Samsung t.v, I took the first suggestion, and loaded it back on the truck again, and took it back but, then…..I traded it for a 28 in. Phillips, that was a 100 more difference…….I still have my Phillips, I wonder can I be compensated for all the problems Samsung gave me.

  • D February 11, 2013

    It seems to me if company’s still sold their products with warranties like they did in the good ol’ days where you bought something and it was warranted for at LEAST 3 years at no cost to the consumer, they wouldn’t suffer these class actions…. No, I didn’t file a claim here just sayin…..

  • Kenny February 19, 2013

    We need to start another class action lawsuit for the additional models not covered by this lawsuit. Contact Federman & Sherwood to get enough clients and interest to get reimbursement for these defective televisions Samsung is creating in mass numbers and not willing to support. I tried to file under this lawsuit, but was denied by Samsung as they said my model was not included.

  • miguel a flores February 19, 2013

    we had bougt a samsung tv and after 8 moth star acting up turning it self on or will frieze them it when of and them I whet to this playce they charge me 150.$$ and still not working properly

  • Stephanie February 22, 2013

    I agree with #35 There needs to be another class action lawsuit filed.. I just posted on their facebook page, that I believe Samsung has a known issue and sold thousands of TV’s on HSN knowing there was a defect. Come to find out the TV didn’t even come with a standard 1 year manufacturers warranty. I’m very disappointed in Samsung.

  • Lynn Howell February 25, 2013

    I will never buy another Samsung product. I paid over $600 for a dishwasher in 2010 and it had to be repaired 3 times in less than a year. I called Samsung to get some help or see if they would exchange the product, however, they would not. They sent yet another repairman out to tell me the motor was burned out and there were no parts on the market. WHAT? The dishwasher was installed by Best Buy, never abused, and was used very little. It sat at my curb on garbage pick-up day less than a year old. NO MORE SAMSUNG!

  • Robert March 4, 2013

    I have gotten the run around also by Samsung. My problem is red dots in the top center of the screen. They have tried everything to fix this problem but it never went away. Now after 2 years its getting worst. THIS NEEDS TO BE A CLASS ACTION LAWSUIT! I see on the internet that this is a world wide problem. I have a:
    SAMSUNG PLASMA 50″
    MODEL# PN50C450B1D
    MFD. APRIL 2010
    TYPE# PN50C450
    SERIAL NUMBER REMOVED BY MODERATOR – PLEASE DON’T POST PERSONAL OR IDENTIFYING INFORMATION IN THE COMMENTS
    Will a lawyer please contact me?

  • Valerie April 17, 2013

    Our tv stopped turning on. When called Samsung they told me the tv model was not on the list for the class action. It is a faulty capacitor, a newer model July 2009. Seems they never corrected the problem on the newer models and told me the warranty is expired and would have to pay out of pocket to fix it. I’m sure I’m not alone here. The model # is LN40B630N1FXZA. Is there another class action suit against Samsung for faulty capacitors on later models?

  • john scribner June 8, 2013

    My TV had the problem with turning off and not being able to be turned on, prior to that it had started getting darker on the right hand side. The technician who came out and fixed the problem noticed the dark half of the screen and said he had seen that problem several times before and if I wanted to pay for another service call (they are located 30 miles from my home) he would be happy to come out and replace the bad board. Who do I contact to file a class action on this problem that I have only found out recently is VERY common.

  • Lisa August 7, 2013

    I submitted my information over a year ago but still have not received anything from the suit.

  • DELICIA August 24, 2013

    #35
    I have the exact same model. Everything on the back of my screen is the same as yours except the serial of course. Has Samsung helped you?
    Ive called Samsung three different times already to no avail. I think another class action lawsuit definitely needs to be filed. One of the customer service reps even said people with set made in 2011 even ar3e still having the same problem.

  • DELICIA August 24, 2013

    #35
    I have the exact same model. Everything on the back of my screen is the same as yours except the serial of course. Has Samsung helped you?
    Ive called Samsung three different times already to no avail. I think another class action lawsuit definitely needs to be filed. One of the customer service reps even said people with set made in 2011 even ar3e still having the same problem.

  • DELICIA August 24, 2013

    #35
    I have the exact same model. Everything on the back of my screen is the same as yours except the serial of course. Has Samsung helped you?
    Ive called Samsung three different times already to no avail. I think another class action lawsuit definitely needs to be filed. One of the customer service reps even said people with set made in 2011 even ar3e still having the same problem.

  • DELICIA August 24, 2013

    #35
    I have the exact same model. Everything on the back of my screen is the same as yours except the serial of course. Has Samsung helped you?
    Ive called Samsung three different times already to no avail. I think another class action lawsuit definitely needs to be filed. One of the customer service reps even said people with set made in 2011 even ar3e still having the same problem.

  • JOANNE T September 23, 2013

    We purchased a 52″ Samsung flat screen LCD TV from Best Buy in 2008, and now we are having the same problem as most others: the constant power-on, power-off cycling. I was told it was the motherboard that will cost $345.65 from Samsung, $150.00 from Best Buy to come out to diagnose the problem and an additional $$$ for labor to install the part! Is there any way another CLASS ACTION LAWSUIT BE FILED before everyone goes into debt?? Or maybe everyone needs to QUIT BUYING SAMSUNG products!

  • paulette thompson October 15, 2013

    i purchase a 2007 plasma t.v. fpt5084XXAA from best buy department, they service my tv every 2 yrs for this compactor problem until my warranty ran out with best buys, they refers me to this web-site. to get it fixed!!! i am a senior citizen and they tell me it a hpt5034XXAA,and they have only (1) FPT 5084XXAA with same problem, samsung service man say its a compactor problem also, what gives with the numbers, i paid 2 thousands and something for this t.v. –what really give i needs service also quick should i go to the attorney general on this problem? it was purchase at best buy in 2007. pls get in touch with me paula1046@att.net this is my e-mail address 10-10-2013

  • Mike Franchville November 2, 2013

    I purchased a PN42C450 on 1/6/11. This week the screen went completely blank but the sound was still working. I called Samsung and was told the warranty had expired and I was on my own. This TV probably has less than 500 hrs. What can I do?

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