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eMachines Computer Class Action Lawsuit Settlement

 

 

 

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eMachinesUPDATE: eMachines Extends Cash Option Deadline for Class Action Settlement

On March 25, 2013, a federal court approved a class action lawsuit settlement between eMachines Inc. and consumers who say the company sold defective computers that ruined floppy disks. If you purchased an eMachines computer from a retail store after December 31, 1997, you may be entitled to a replacement computer, up to $365 in accessories, or $62.50 in cash.

The only way to receive these benefits is to submit a valid Claim Form no later than July 15, 2013. Distribution of the Settlement Awards is expected to start in the fall of 2013, according to the Settlement Administrator.

The eMachines settlement will resolve a class action lawsuit (Stroud v. eMachines Inc.) that alleges the defendants sold computers with a defective part that could cause the loss or corruption of data written to, or read from, a floppy disk. eMachines denies any wrongdoing but has agreed to a class action lawsuit settlement to resolve the litigation.

Class Members of the eMachines class action settlement include anyone who purchased the following computers from eMachines or an eMachines authorized reseller (a retail store) in the United States on or after December 31, 1997:

eMachines computer models

Class Members have the option to receive one of several benefits. Class Members who complete and submit a valid Claim Form and Proof of Purchase will receive a redemption certificate with a face value of $365 that can be used toward an Acer, Gateway, or eMachines replacement computer and/or accessories. This certificate may also be exchanged for $62.50 cash.

Regardless of which benefit you choose, you will not be required to return your original computer.

The only way to receive benefits from the eMachines floppy disk settlement is to submit a claim form postmarked by July 15, 2013.

Claim Forms and more information on your rights in the eMachines Class Action Lawsuit Settlement can be found at www.eMachinesFloppyDiskSettlement.com.

 

Top Class Actions LLC

How to File a Claim for the eMachines Floppy Disk Class Action Lawsuit Settlement

 

 

 

Website of the Class Action Lawsuit Settlement Administrator: www.eMachinesFloppyDiskSettlement.com

 

Address to submit a claim form (REQUIRED):

To receive benefits from the eMachines class action lawsuit settlement, you must submit a valid Claim Form to the following address postmarked no later than July 15, 2013:

 

eMachines Settlement Administrator
c/o KCC Class Action Services
P.O. Box 43143
Providence, RI
02940-3143

Phone Number to call for assistance: 888-623-6174

Purchased On or After: December 31, 1997

Claims must be postmarked by: 7/15/13

Settlement Administrator: Kurtzman Carson Consultants LLC

Class Counsel:

Wayne A. Reaud

THE REAUD LAW FIRM


Defense Counsel:

David C. Lawrence

ATKIN, GUMP, STRAUSS, HAUER & FELD, LLP

 

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Updated June 14th, 2013

 

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43 Comments

  • gloria cowan July 2, 2013

    I sent my claim in months ago, but believe I requested the cash amount. I will take a new computer instead. and by the way I would still have the problem computer from emachine in a box in storage. If a postage free box is sent I will mail it back. Thanks, Gloria Cowan

    • Janet Baron March 4, 2014

      I would take the cash. I received a laptop and have sent it back 3 times for the same thing. As of now, it’s just sitting there doing nothing. I don’t want to sound greedy but what good is a replacement if it doesn’t work???

  • Cynthia Egly July 3, 2013

    I didn’t like the eMachines Computer Class. It did not teach me nothing. An the Computers broke down all the time.

  • Tyra July 17, 2013

    lawsuit to receive money for e-machines

  • lisa July 17, 2013

    Darn it, missed the deadline by 2 days and I owned an emachines too! Kicking self, lol

  • geoff July 17, 2013

    When do we receive our settlement?

  • Selena July 18, 2013

    ******! I just saw this online!!! Missed the filing by a couple days! I wish I was notified.I still have my broke e-machine sitting on my desk collecting dust!

    • darla doss March 29, 2014

      I just now saw this lawsuit I have a emachine I bought at wal mart tht does not workI was never notified of this lawsuit

  • Morris July 21, 2013

    Received voucher 7/18 for $365 e machine products or if I wanted to convert the voucher for cash they will send out a 62.50 check

  • Chris G July 22, 2013

    Already used voucher for refurbished Gateway Laptop. After I used my voucher and free shipping, I am getting the computer for a total of 14.99. That is the only cheap computer they have on their site otherwise take the $62.50. other laptops are way overpriced.

  • debra jones July 28, 2013

    I am very upset that I was not notified about this case. My brother-in-law got a letter in the mail about the lawsuit and got a new computer as a result. I was not contacted even though I bought the exact same machine he purchased at the same time he made his purchase!!! So I got screwed not once, but twice by emachine!!! If they were going to notify some people that had these computers, ALL should have been notified!

  • debra jones July 28, 2013

    I am very upset that I was not notified about this case. My brother-in-law got a letter in the mail about the lawsuit and got a new computer as a result. I was not contacted even though I bought the exact same machine he purchased at the same time he made his purchase!!! So I got screwed not once, but twice by emachine!!! If they were going to notify some people that had these computers, ALL should have been notified!

  • F Grimes July 29, 2013

    Distribution of the Settlement Awards is expected to start in the fall of 2013, according to the Settlement Administrator. So the distribution has already started ? as stated by some on the forum ?

  • F Grimes July 29, 2013

    Distribution of the Settlement Awards is expected to start in the fall of 2013, according to the Settlement Administrator. So the distribution has already started ? as stated by some on the forum ?

  • F Grimes July 29, 2013

    Distribution of the Settlement Awards is expected to start in the fall of 2013, according to the Settlement Administrator. So the distribution has already started ? as stated by some on the forum ?

  • F Grimes July 29, 2013

    Distribution of the Settlement Awards is expected to start in the fall of 2013, according to the Settlement Administrator. So the distribution has already started ? as stated by some on the forum ?

  • gayle h. smith jr August 3, 2013

    I recently tried redeeming my voucher for a new computer and got my computer shipped to me. one problem they didn’t apply myvouchwe number and pin to purchase so I was billed the full amount for computer to my bank account. I didn’t find this out till two weeks later when I got an overdraft notice. I had already discarded my certificate letter and I am told that I need it to get this refunded to my account. but I don’t know who to contact to get a new letter mailed to me. emachines.settlement@secondipity.com to no avail. they are asking me for my letter which I emailed and asked them for copy. does anyone have their certificate letter with an address or phone number that I can call to get a new letter sent to me. please email me if you can help

  • Monica velez August 5, 2013

    I can’t believe I was never notified about this lawsuit me and my brother both purchased one and they both messed up. Neither one of us were notified so by the time we did find out it was too late I’m sure that happened to a lot of unhappy customers

  • andy August 5, 2013

    it seems like they have only honored a few of the claims anyway and charged full price from peoples credit cards for these cheap, used high priced computers. anyone who have ever dealt with emachines know the hell they put you through

  • Tom August 8, 2013

    I never heard or received anything….:(

  • EX-E-MACHINE CUSTOME August 21, 2013

    got my claim certificate number in the mail today. promptly went to the website & cashed it in for a windows 8 tablet. check your mail, your letter should be on the way!

  • Jedi Pimp Master August 21, 2013

    I got my certificate on August 19, 2013 and I must say I’m very pleased to finally get it. Immediately I had gone on the emachine she and website to place my order. I found a beautiful A700 Acer new 10 inch tablet they were selling for $339 plus I got second day shipping which told $352 and all. I didn’t have to put a credit card number on file because I made sure it would be under the $365 certificate limit. When I checked online after midnight there were no tablets available half the day. Then later I found out they were selling an 8 inch refurbished Acer tablet for the same price but lower quality than what I first got. When you find something on this website take that item use your certificate numbers and buy it fast before it disappears or you might end up with a piece of refurbished junk. These items change daily so keep an eye on them but I would imagine it’s going to get a lot harder to get a decent computer item from this website. It’s a shame that we were sold a defective item 10 years ago and here they’re trying to pass on refurbished computers. They only have so far to brand-new desktops with no monitors that come with some. That’s like giving a child a toy on Christmas with no batteries included. I must say honestly that my old emachine was my first computer since I could not afford at the time top-of-the-line brands. The computer lasted a long time and exceeded my expectations it brought me great joy over the years. I did however by a second emachine after my first one eventually died. The second computer gave me more trouble because it had a crappy operational system on it with errors at the time. I do feel grateful that some good has come out of this 13 year long lawsuit and people will finally got what is due to them. I think everybody knows that the emachine was a low-budget crappy Chinese built computer back in a day. However insurgents purpose for the hard-working man or I should say woman they couldn’t afford a top-of-the-line computer back then since everything was very expensive.when I filled out this little card and put a copy of my driver’s license I was very skeptical about the outcome of this. I was amazed that they tracked me down after all these years. Honestly I didn’t think I would hear back from them since it was a very long time since I sent in that card back along with a copy of my driver’s license. Most of the time when you hear about these million-dollar billion-dollar lawsuits people only get paid maybe five dollars or there is a gimmick applied such as coupons and rebates that people will never use. This is the first time that I have seen an class-action lawsuit I finally done right by its past customers to give them a decent settlement back. I’m not crazy about refurbished computers please don’t get me wrong but let’s face it it’s for free and you can’t look a gift horse in the mouth. That is why I decided to immediately purchase a brand-new Acer tablet while it was online because I knew they would run out of stock real quick. Three hours later they were sold out. I would have liked to seen them offer a better selection of computers on their website that were brand-new instead of 98% that are refurbished. I guess I’m the one of the few lucky ones to get a new one. I don’t blame people for thinking this was some sort of scam cause we all have seen them. But if you checked online you would find out it is a legitimate settlement. What I dislike most about this settlement is that they did not provide a contact number where you can talk to a live representative regarding your order or problems placing the order. I get the feeling that they just don’t want to talk to you and want you to just go away and disappear into the night. another thing that bothers me is that you have to wait 10 business days before they will ship out your product. Why is that the case since I paid for second day shipping which I’m not getting. Some of the items on the website are overpriced and inflated price wise.

  • Jedi Pimp Master August 21, 2013

    pardon some of the words I used in writing my comments. I was using Dragon NaturallySpeaking which screwed up some words and sentences and I should’ve read it carefully. One comment I made is they’re only offering two brand-new desktops and everything else is refurbished. All I can say is pardon some mistakes made by my comments and words. I wish everybody good luck and success in their recent claim of their certificates.

  • Jedi Pimp Master August 24, 2013

    You can reach a live person at this number if you have problems or want to check on your order at (877) 637-3300

  • Richard Jensen August 24, 2013

    It says you have to file a claim by July 15 2013.
    I didn’t receive my claim form until July 20 2013

  • tennesse August 26, 2013

    hsa anyone in tennessee got one yet

  • tennesse August 26, 2013

    hsa anyone in tennessee got one yet

  • Yvonne September 4, 2013

    I somehow lost my certificate. :( Does anyone know how to get a duplicate??

  • Juley September 15, 2013

    We got one of the two certificates we sent in for, but there has been nothing available to buy on the website!

    Also, you have only 60 days after receiving the certificate to decide you want cash instead, so if they never put up any computers after that, you get nothing!

    People have had a lot of trouble redeeming their certificates even when they do get them. Whatever you do, don’t throw any of the documentation out until you have your computer and whatever warranty they offer has expired!

    From what I can tell, there is no way to reach a live person, so all you can do is write to the Settlement Administrator listed on the Class Action Website. From what I’ve heard so far, good luck ever hearing from them. :-(

  • Connie September 19, 2013

    This settlement is not being conducted in good faith. For over a week now there have been between 0 and 2 laptop offerings. Secondipity is handling the offerings, but has been negligent. On their web site the identical laptop is cheaper than the emachine web site, along with the fact that their offerings are in the 50+ for the Acer laptops.

    In the settlement paragraph 7.2(a)reads: “commercially reasonable efforts to maintain an adequate availability of supply” sic..should be on the web site.

    Given the fact that there were 800,000 people who returned their cards, are we being cheated once again?

  • Paul Randall September 23, 2013

    I ordered a laptop and paid $95 over the claim amount. I ordered it in August and they say it was processed and sent to UPS for shipment. UPS says a shipping label was created but are waiting for the item. It’s been over 3 weeks since I ordered this computer and it has not shipped. I got one email response saying to wait. I was thinking this was a scam but after I found this class action web site it sounds legit, but something isn’t right with what’s going on. Can you take legal action on legal action?

  • Brian October 3, 2013

    I just got my voucher today….and placed an order today….we will see what happens.

  • amy in tennessee November 11, 2013

    does any one know a phone # to speak to a llive person i got aetter requesting my id they said they couldnt read or it got lost so i sent another at the first of sept. and still ave not heard anything back any help i’d be gratfull for

  • larry smith November 12, 2013

    Again live number for a real person1-877-637-3300. I called after having some trouble, she said yes the certificates are good until July 2014. Also said the web site was down temporarily since when I went to put in certificate # and then PIN, it would not take it! Said to try again later…..

  • Rene November 12, 2013

    Hmm..settlement is to start in the fall. I have yet to see anything in my mail about my voucher. I hope they don’t try to screw people out of stuff. That would be another one for TCA! Waiting patiently for my voucher….

  • Darian J. Montgomery December 3, 2013

    I received my certificate and I am unsure how to validate it online. please direct me to the instructive information.

  • amy in tennessee December 4, 2013

    Secondipity is handling the offerings, but has been negligent. On their web site the identical laptop is cheaper than the emachine web site, along with the fact that their offerings are in the 50+ for the Acer laptops.

    they have a lot on ebay why cant we chose from all those

  • amy in tennessee December 4, 2013

    they are not being fair at all

  • Donna in Florida December 5, 2013

    I have the voucher and there are very few items on the website. Come on, E-Machines, you can do better than this.
    Who is managing this? It can’t be that hard to get more refurbished computers on the website. No wonder they keep extending the cash payout date.

  • mike February 20, 2014

    One of the websites shows a cash exemption deadline for sometime in Feb. I still have not received my voucher.

  • Janet Baron March 4, 2014

    Trust me, take the cash and run. I’ve returned the laptop of mine 3 times. THREE TIMES! And it still does the same thing…shuts down. I am so mad, that all it’s doing is just sitting on my kitchen table. Can’t use it. Can’t sell it. I guess it’s just a big paper weight not.

  • Kal Mais March 6, 2014

    As of March 6, 2014 I have not received a voucher. I have written them twice with no response. The phone number is worthless, just a recording.

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