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TurboTax class action settlementIntuit Inc. has reached a $6.55 million class action lawsuit settlement over claims it charged deceptive fees to TurboTax Online customers. If you used TurboTax Online and opted to have your TurboTax fees, including your tax preparation fees or e-filing fees, deducted from your tax return, you may be eligible to claim a cash award from the proposed class action settlement.

The TurboTax settlement will resolve a class action lawsuit (Smith v. Intuit Inc.) filed in February that claims Intuit violated California and federal consumer protection laws in connection with TurboTax.com’s Refund Processing Service. The service, sometimes referred to as a Refund Processing Option or Refund Transfer, allows TurboTax customers to choose to pay their TurboTax fees by deducting the amount owed from their tax refunds for a fee (typically $29.95).

The class action lawsuit alleges, among other things, that Intuit failed to properly disclose the fee for the Refund Processing Service as a finance charge, and failed to properly disclose the Annual Percentage Rate (“APR”) of what plaintiffs allege is a loan.

Intuit denies any wrongdoing but has agreed to refund consumers through a class action lawsuit settlement fund to resolve the litigation.

Class Members of the TurboTax class action settlement include all Intuit customers in the U.S. who used Intuit’s TurboTax Online and utilized the Refund Processing Service from and including January 12, 2008 through May 28, 2013.

The amount of money you can claim from the TurboTax class action settlement will be based on the number of times you purchased the Refund Processing Service during the Class Period divided by the total number of times that all Class Members who submit a valid Claim Form purchased the service. It is anticipated, on average, that Class Members who submit Claim Forms will receive more than $10. Actual payment could be more or less, depending on how many people file valid claims.

The only way to receive a cash award from the TurboTax settlement is to submit a valid Claim Form either online at www.TurboTaxClassAction.com or mailed to the Settlement Administrator so that it is postmarked or received on or before October 28, 2013.

Claim Forms and more information on your rights in the TurboTax Class Action Lawsuit Settlement can be found at www.TurboTaxClassAction.com.

The case is Smith, et al. v. Intuit Inc., Case No. 12-cv-00222, U.S. District Court, Northern District of California

 

Top Class Actions LLC

How to File a Claim for the Intuit TurboTax Class Action Lawsuit Settlement

 

Website of the Class Action Lawsuit Settlement Administrator: www.TurboTaxClassAction.com

Address to submit a claim form (REQUIRED):

The only way to receive a cash payment from the TurboTax class action settlement is to submit a valid Claim Form online at www.TurboTaxClassAction.com or to the following address. Claims must be postmarked or received on or before October 28, 2013.

TurboTax Class Action
Settlement Administrator
c/o Heffler Claims Group
P.O. Box 220
Philadelphia, PA 19105-0220

Phone Number to call for assistance: 888-980-9394

Purchased Between: January 12, 2008 through May 28, 2013

Claims must be postmarked by: 10/28/13

Settlement Administrator: Heffler Claims Group

Class Counsel:

CARNEY BATES & PULLIAM PLLC

GOLOMB & HONIK PC

KU & MUSSMAN, PA

MILSTEIN ADELMAN LLP

Defense Counsel:

GIBSON, DUNN & CRUTCHER LLP

 

UPDATE: A federal judge granted final approval to the Intuit TurboTax Class Action Lawsuit Settlement on October 1, 2013.

Update 4/24/14: Some Top Class Actions viewers have reported they received the following update from Heffler Claims Group, the Settlement Administrator for the TurboTax class action settlement: “We are currently in the process of reviewing over 360,000 filed claims. Your patience during this process is appreciated. Checks will be mailed out upon completion of the claims review process.The amount that each claim will receive via the settlement fund has not yet been determined. This determination usually occurs once all claims have been finalized. At this time, we have no set date for fund disbursement, but we are anticipating checks to go out soon after the claims review process is completed. Please feel free to get back to us in the future.” More info: www.turbotaxclassaction.com

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112 Comments

  • Lauren Meisler July 27, 2013

    I have been filing with Turbo Tax since 2008-2013. Please let me know how we are supposed to proceed from here. Thank you very much for your help. It is greatly appreciated.

    Sincerely,

    Lauren Meisler

    • Crystal June 16, 2014

      Sorry but your claim had to be filed before Oct. 28. They are not accepting any new ones.

  • dee August 6, 2013

    Mrs. Lauren
    never leave your number in comments. You can actually go to http://www.turbotaxclassaction.com or check the email address you use to file, they sent the claim form to everyone that has filed with them.

  • Lisa August 9, 2013

    My husband and I have used TurboTax for years. We knew what the fees were. We are not victims. We were willing participants, as were everyone else who used their service. No one hase the “right” to refund or embursement. When you go into a store and see an item you want to purchase, you either buy it or you don’t. If you purchase that item,you have agreed to the price and terms of sale. You have no “right” to go back to that store,possibley years later, and say you paid too much and you want money back. It’s ridiculous. These “class action ” suits need to stop. It’s one reason our country is in the shape it’s in. We’re not all victims. Read the fine print- the lawyers get 25% of the $6.55 million! Lawyers get filthy rich when we become victims and feel entitled. I am only one voice, but I intend to do the right thing and accept my actions. I chose to accept the terms of service. Service was rendered efficiently and as promised. Case closed.

    • Michelle December 21, 2013

      Yes, it was deceptive. The fees were never disclosed until you had already spent all that time filling out your returns…then they say you have to pay for this & that, when you are finished. You even have to pay for your state tax return,, if you live in a state that has state income taxes. FREE…is what they tell you before you ever choose to use them.

  • lol August 17, 2013

    Lisa … Your word is FINAL! Except that you can’t spell or use words correctly.

    Try reading the case itself instead of just what is posted on this page and you will see what this is all really about.

  • Josh August 17, 2013

    Lisa you are a dumbass! This isn’t as simple as buying a loaf of bread from a grocery store! They were sneaky and scandalous and took and vantage of a lot of people. You can go on being a tool for the rest of your life but don’t tell other people what to do. We were wronged and we want what is owed to us. Don’t be such an obnoxious ass! Also, I agree with LOL. You need to learn how to spell and work on your speech!

  • donna August 18, 2013

    so lisa……..did you file a claim? yeah i bet you did…..admit it……you did

  • Pete August 25, 2013

    I believe Intuit/Turbotax hacked my computer. I’ve used their free service for taxes for years. I had two different sign-in ID’s and two different email addresses. I only used the second one for personal stuff ( craigslist R&R ) mostly. Yesterday while checking to see if I had any mail at #2. I found an email from intuit/turbotax addressed to my LEGAL FIRST NAME (Robert). Which I hate and only use on legal things like tax returns. Their email made mention of my previous tax returns and hoped I would use them again in the future. WTF. I have never signed into that ID and used it for anything like this so I deleted that ID and now I wonder how trust worthy they are. I have Norton Security but I guess that didn’t stop them. Anyone ever heard of this before?

  • Carolyn August 26, 2013

    Lisa,

    Turbotax/Intuits methods and practices were intentionally deceptive and misleading and that is illegal. Their actions and the resulting lawsuit have nothing to do with the terms of service I’m sure you didn’t read.

    You obviously have a regurgitated political stance that you are trying to make. However like most of your ilk your ignorance shines through.

    Not only do legal cases have little to no affect on our economy, your example is ridiculous. If a store you made your purchase at sold you something that wasn’t what it represented you would legally be entitled to a refund and “reimbursement”.

    I suggest you leave the legal ease and taxes to others. It obviously far above your pay scale.

  • Carolyn August 26, 2013

    Lisa,

    Turbotax/Intuits methods and practices were intentionally deceptive and misleading and that is illegal. Their actions and the resulting lawsuit have nothing to do with the terms of service I’m sure you didn’t read.

    You obviously have a regurgitated political stance that you are trying to make. However like most of your ilk your ignorance shines through.

    Not only do legal cases have little to no affect on our economy, your example is ridiculous. If a store you made your purchase at sold you something that wasn’t what it represented you would legally be entitled to a refund and “reimbursement”.

    I suggest you leave the legal ease and taxes to others. It obviously far above your pay scale.

  • Tandra Baker August 30, 2013

    My first time ever using TurboTax. I believe it was a good tax company to used. Not haven knowledge that they were scheming me. I dont think it was right for them to treat are used anyone for hacking and games. I sure hope I and everyone get what own to them and Justice have been severe. Thank you.

  • Tandra Baker August 30, 2013

    My first time ever using TurboTax. I believe it was a good tax company to used. Not haven knowledge that they were scheming me. I dont think it was right for them to treat are used anyone for hacking and games. I sure hope I and everyone get what own to them and Justice have been severe. Thank you.

  • Tandra Baker August 30, 2013

    My first time ever using TurboTax. I believe it was a good tax company to used. Not haven knowledge that they were scheming me. I dont think it was right for them to treat are used anyone for hacking and games. I sure hope I and everyone get what own to them and Justice have been severe. Thank you.

  • Tandra Baker August 30, 2013

    My first time ever using TurboTax. I believe it was a good tax company to used. Not haven knowledge that they were scheming me. I dont think it was right for them to treat are used anyone for hacking and games. I sure hope I and everyone get what own to them and Justice have been severe. Thank you.

  • Tandra Baker August 30, 2013

    My first time ever using TurboTax. I believe it was a good tax company to used. Not haven knowledge that they were scheming me. I dont think it was right for them to treat are used anyone for hacking and games. I sure hope I and everyone get what own to them and Justice have been severe. Thank you.

  • Michael rose September 4, 2013

    I used turbo tax two years in a row. The first year they tried direct depositing my refund three times and it failed. They were off by one digit in my account number, so they sent me a paper check without trying to contact me and it arrived, but they kept an extra hundred dollars so they’re bullshit

  • sheri rodriguez September 9, 2013

    As of today,sep 9,2013, can you give an estimate of how many class members filed&how much money we would recieve for now.

  • Curious September 20, 2013

    Does anyone know when everyone will receive the refund? I know the deadline already…but I am just wondering when the checks will be cut.

  • NICOLE JOHNSON September 20, 2013

    I HAVE BEEN FILING TAXES WITH TURBOTAX SINCE 2008 UNTIL NOW.

  • Sharondenham September 22, 2013

    K where the money

  • Laverne September 23, 2013

    When will we find out how much money we are going to recieve and the date it will be mailed out.

  • Tanesha September 23, 2013

    When we find out more information about the cash we receive back?

  • Ebony Hayden September 29, 2013

    I’ve used these services for the past two years

  • Wynn Geer September 30, 2013

    I just submitted my claim form using my previous last name of Cowley as this was on all but one of my tax returns. However, I married last year and my last name is now Geer. So all the years I’ve used the Turbo Tax service, my last name was Cowley except for 2012, when I used Geer.

  • Shannon bailey October 2, 2013

    Um yea

  • Carol B October 10, 2013

    Wow, I’ve been using them for almost ten years. Funny, I always wondered why I always ended up having to pay, but by the time I was done doing my taxes I just had it taken out of my refund.

    I always meant to do more searching to find out how to do it with the free edition, but couldn’t find out how.

    Now I know why. They hid it so you couldn’t find it…

  • Jenny October 11, 2013

    when will we receive the money from turbo tax?

  • TAMMY ERVIN October 12, 2013

    When should we receive our money from the turbo tax
    settlement?I tried to find it on the website and had no
    luck.

  • Pam October 12, 2013

    Guess you’re in the wrong field then Lisa now aren’t you, Lawyers go to school to become rich you dumb ass.So hop on board.

  • Patty scott October 14, 2013

    My husband and I have used this at least ten times that he can recall.

  • BRENDA October 15, 2013

    If everyone read all about this you would know that the amount depends on the number of claims!! And I will bet that sometime soon after the deadline date checks will start going out. Not hard to figure. LOL

  • nancy October 20, 2013

    it look like it could be $10.00 or less.

  • Michelle Simpson October 21, 2013

    I have used turbo tax for almost 3 years now and wondered why I needed to pay a fee. I’d like to be included in this. It wasn’t very fair, the price I had to pay.

  • Patrick October 21, 2013

    Just checking to see if you have me registered with this suit. I sent in the paper work.

  • Michael Hegeman October 21, 2013

    I have been using Turbo Tax for years,i have a claim number i hope that is all their is to it ?

  • Deborah Wells October 21, 2013

    I’ve been using turbo tax since 2007 and I’ve always been charged a fee that I felt was not necessary. Hope I get all this money back that was taken out of my tax returns

  • Britney Mack October 22, 2013

    I have used Turbo Tax for four years, when I first start doing my Taxs! When I first seen all the fees I questioned the person who was doing them for me …. They explains the frees with confident! Now im finding that I been cheated out my money with a cimpany I supported. Hope to receive all my money back.

  • Lynyrd skynyrd October 26, 2013

    I got one thing to state . Let us get paid , (R)somebody needs go to jail ( R) hell . (Happy Holidays to it may concern) and best wishes to all.

  • Sergio garcia October 27, 2013

    Just want to know how much will I be getting back nd when checks will be mailed out

  • Skyla October 31, 2013

    I should have recieved something from them i used turbo tax in 2011/2010 i dont think i ever got a email or letter about this law suit neither has my husband im extremly angry that they wouldnt inform the customers about there wrong doing

  • Nichelle Lightsey October 31, 2013

    I was curious about the settlement because I have been filing with turbo tax for 4 years. I wanted to know if we are really only getting ten dollars and when they will be sending any payments? It appears that the final approval was granted on 10/1/13. Does anyone kwow?

  • elnora veney October 31, 2013

    class action suits

  • frank bananto November 5, 2013

    I sent the paperwork in along time ago.now that we won does anyone know how much each person gets.I filed with turbotax since 2005 every year.

  • Megan November 8, 2013

    Have they reached a date over cheque distribution yet? I haven’t received any emails regarding this case at all and I submitted my claim form back in September.

  • Cynthia Wisniewski November 8, 2013

    My nephew and I filed a claim with this lawsuit and are wondering when will we receive a check?

  • Marilyn November 11, 2013

    I used turbo tax from 2008 to 2013. When will checks be disbursed?

  • Shawnine Fowler November 12, 2013

    Wanted to know when checks will be sent out

  • Shawnine Fowler November 12, 2013

    Want to know if any checks been mailed out

  • shauna landis November 13, 2013

    used turbo tax from 2008 to 2013. When will checks be disbursed?

  • Paula November 13, 2013

    When will the checks be issue.

  • David Tharpe November 15, 2013

    Does anyone know when these refunds will be mailed out. I have used turbo tax since 2007.

  • dora focht November 16, 2013

    I would like to no where and when will we be getting our refund.

  • Ginger Morrow November 19, 2013

    When can I expect to get any money?

    Thank you.

  • Simone November 20, 2013

    After contacting them this is the response I got today: “There has not been a date set into place for the distribution of checks.The next step is to review every claim that has been submitted. Please remain patient as the review process will take some time to complete due to the large volume of claims submitted.”

  • Coffee Lover November 21, 2013

    Basically, to many people applied, so now they will start denying claims!

  • mark November 21, 2013

    They have to review each claim to see if you actually filed. That is why they asked for the last 4 digits of your social security number in the claim form. It has to be manually done for each claim. The money won’t be distributed until that is done because the settlement is going to be divided up amongst the valid claims.

  • mark November 21, 2013

    by filed i meant you actually filed your taxes through turbo tax.

  • Cheryl Walden November 23, 2013

    I mean would they really give away such lump-some amount of money I don’t guess so. From turbo tax you can get some but not them. find some discounts on Turbotax here in http://www.a2zdeals.com

  • Megan November 26, 2013

    How do I contact then to find out how the reimbursement process is going?

  • Maxine December 4, 2013

    I havent received any e-mails,letting me know any thing about the settlement,just wondering when we get money

  • mia December 4, 2013

    If the final hearing was Oct.1,2013 the have until Jan 1,2014 to send out checks 30-90 days

  • Lisa Newsome December 5, 2013

    When will we receive payment for claim

  • Raquel Scott December 16, 2013

    Went to class action lawsuits page until they validate the claims it’s just sit and wait.

  • Ann December 23, 2013

    Raquel Scott do you have that web site so that I may look it up thank you

  • angel December 23, 2013

    How do I find out after I filed HOW MUCH I’M I GETTING?

  • mia December 29, 2013

    The 90 days will be up Jan 1

  • Steven Tyler December 31, 2013

    Got a check today for $600!

    • MzDroma January 1, 2014

      Stop your fibbing!! lol

    • starla January 1, 2014

      did you really?

  • MzDroma January 1, 2014

    So today is January 1st 2014….Wonder how it is going?

  • Simone January 1, 2014

    So only one person got a check??

    • Lordsclay January 1, 2014

      I doubt very seriously that he really got a check. Some people have to lie to get attention.

      • Simone January 2, 2014

        Yeah, I realized that that person may not be truthful or have posted to the wrong lawsuit. Guess I’ll email them again to see if there are any updates on checks.

  • mia January 8, 2014

    These checks should be in the mail

    • Stef January 9, 2014

      Did u get a check?

  • Stef January 9, 2014

    It’s been awhile and I still haven’t received anything does anyone have a check?

  • sheri a rodriguez January 12, 2014

    Has any one received a check or information on when and how much yet

  • LisaH January 13, 2014

    I haven’t received a check either and its not January 13, 2014. I also had difficulty accessing the administrators website. I have also sent emails inquiry about the approximate date(s) the checks will go out. I have received no reply. I reviewed the court doc’s and unlike most cases, I cannot find a date that the courts have established for them to have all the checks mailed by. Very unusual. Has anyone else had any difficulty getting information?

    • Roger Dat January 13, 2014

      Over the last six months every claim administrator has begun a new tactic of receive and deny most of our claims. See they need us to participate but we have no power as of now. One of you out there will think of a brilliant way to turn the tables on these crooks and we will actually have representation. If twenty of us called and harassed the admin today we could get some answers. Treat the administrators like the dogs they are. When you call be rude. Be aggressive in your tone. They are nothing but dogs so treat them like so.

      • ProudRightWinger March 29, 2014

        You have mental issues. I bet you are a member of a labor union, aren’t you?

  • shaquala January 22, 2014

    I have wrote them as to when the checks are suppose to be sent out they told me that they have no certain date i would just have to wait

  • JANEL January 27, 2014

    I sent them an email, and they told me to wait. I don’t think that we will ever see this money. I suggest that we call our local newspapers, and radio stations. This will put fire under there tails. They are some crooks.

  • Christina January 31, 2014

    This is ridiculous. I just tried calling the “administrators” information line. It is a BS automated message with no new information. Just out of principle, I want them to pay us all something. If the lawyers who do class action suits just ignore all the people with claims and walk away with all the money, that is just ridiculous.

  • Christina January 31, 2014

    A letter to the settlement judge perhaps?

  • Dee February 3, 2014

    CHECKS????????????

  • revolt February 5, 2014

    Any news on those checks did anyone received anything please respond back asap thank you

  • dee February 7, 2014

    Hello updates please for us consumers please…Thanks

  • Dana February 8, 2014

    That $600.00 check was for the 1-800 contacts people need to stop posting on the wrong claim dam

  • Riiighteous February 9, 2014

    Wondering if any word has been given as to what’s going on with this case. I’ve used TurboTax for years and never had to pay anything. I filed with them last year and they took out over $200. I’m not looking to strike it rich, just given me what was wrongfully taken.

  • CATHY February 11, 2014

    Wondering if any word has been given as to what’s going on with this case,,Thanks

  • Dana February 12, 2014

    The hydroxatone settlement checks have gone out

  • Lovely February 28, 2014

    I called. 12156658870 to getvinformation and was advised that it normally takes 1 1/2 to 2 years to distribute on a class action. She also stated that the Turbo Tax settlement has had no action and there is no date for distribution. I urge everyone to call and put fire under them if you have concerns about your settlement.

  • linda March 2, 2014

    Checks will be out this month spoke to someone on Feb 18th

  • Grace March 3, 2014

    I just spoke with someone at 215 area code and she said to call back by the end of this month regarding the status and settlement amount. They give us the run around…

  • Monie March 3, 2014

    I called on Feb 28th, and was told no date was set as yet to distribute checks and that it could take a year and a half to 2 years.

  • Pissed person in Texas March 6, 2014

    Final on October and it’s March what the hell is going on they took my damn money so pay me back fools….

  • Tina March 11, 2014

    nothing in Nc

  • TEXAS March 18, 2014

    ANYTHING NEW FROM TURBO TAX? THANKS

  • GINA March 24, 2014

    I TIRED CALLING AND NO LIVE PERSON WTF 888-980-9394 ANYONE KNOW WHEN CHECKS WILL ARRIVE IF SO?? THANKS

  • starla April 8, 2014

    What the heck is going on????? They told me 8 to 10 weeks for distribution 20 weeks ago!!!!!!

  • Robert April 8, 2014

    Good day everybody, I got a call from a guy name Anthony Parascando on 3/25/2014, stating that the case was in an appeal and the checks would be delivered in late April. If any of you guys would like to give him a call his number is (267) 765-7474 and he’ll be able to give you some updated information about it all, have a good one.

    • Simone April 10, 2014

      Funny, I called him on 4/9/14 and he says no definite date for check distribution is set as yet. He told me to call back in a month for an update. What games are these ppl playing?!

  • Starla April 19, 2014

    Sooooo…what might be the saga going on this week with the administrators…anyone heard any new false promises??

  • Top Class Actions April 24, 2014

    Update: Some Top Class Actions viewers have reported they received the following update from Heffler Claims Group, the Settlement Administrator for the TurboTax class action settlement: “We are currently in the process of reviewing over 360,000 filed claims. Your patience during this process is appreciated. Checks will be mailed out upon completion of the claims review process.The amount that each claim will receive via the settlement fund has not yet been determined. This determination usually occurs once all claims have been finalized. At this time, we have no set date for fund disbursement, but we are anticipating checks to go out soon after the claims review process is completed. Please feel free to get back to us in the future.” More info: http://www.turbotaxclassaction.com/

  • NJT May 15, 2014

    Top Class Actions,
    Thank you for the update.
    NJ

  • JD May 17, 2014

    So everyone will get less then $20….thats why I typically dont look at these sites for updates…no one is getting rich off this except the lawyers…

    $6.5mm settlement…minus lawyer fees = MAYBE $3mm / 180,000(EVEN IF HALF THE CLAIMS ARE BS) everyone gets $16 WHOOHOOO!!!

    If all the claims are valid, we get about $7!!!

  • Simone June 16, 2014

    Called 215-665-8870 today and was told distribution of checks would be in 45-90 days.

  • Carol loves free July 1, 2014

    Where is my MONEY

  • CAROLG August 5, 2014

    FYI::::::CHECKS ARE OUT PEEPS

    • Ann August 5, 2014

      I just called and was told 60-90 days for distribution of checks.

  • sarah August 13, 2014

    Just called tel:2156658870 I spoke with a gentleman that stated they are waiting for final approval from the judge,which is expected to be given next week.After that he expects check will be distributed the first or second week of September….

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