Ford Lawsuit

Claim Forms for the Ford diesel engine class action settlement are now available at the Settlement Administrator website. If you purchased or leased a 2003-2007 Ford vehicle equipped with a 6.0-liter PowerStroke diesel engine, you may be eligible to claim between $50 and $825 from the class action settlement.

The Ford diesel engine settlement resolves dozens of class action lawsuits, consolidated as In re: Navistar 6.0L Diesel Engine Products Liability Litigation, that claim the PowerStroke diesel engines installed in heavy-duty Ford trucks and vans are defective and plagued with problems.

Ford denies the allegations but agreed to reimburse consumers through a class action settlement fund to resolve the litigation.

The settlement covers 2003-2007 non-ambulance Ford vehicles sold or leased in the United States and equipped with a 6.0-liter PowerStroke diesel engine. To be eligible to participate in the class action settlement, your vehicle must have received a repair, replacement, or adjustment during Ford’s 5-year/100,000-mile New Vehicle Limited Warranty to one of the following engine components:

  • Exhaust Gas Recirculation (“EGR”) Cooler
  • Oil Cooler
  • Fuel Injector(s)
  • EGR Valve
  • Turbocharger
Who’s Eligible

Class Members that submit a valid Claim Form will receive one of the following benefits if the class action lawsuit settlement is approved:

Reimbursement for Post-Warranty Repairs to Certain Engine Components. If the Class Vehicle required repair to the EGR cooler, oil cooler, EGR valve, turbocharger, or a fuel injector after the original five-year/100,000-mile warranty expired — but before six years or 135,000 miles (whichever comes first) — Ford will reimburse the Settlement Class Member repair expenses up to the limits specified below, provided the Class Vehicle previously received a repair to that same component that was covered by Ford’s original warranty.

Ford Diesel settlement benefits

Potential Award

Up to $825

Reimbursement of Deductibles. If a Settlement Class Member paid a $100 deductible more than once for repairs under the five-year/100,000-mile engine warranty, Ford will reimburse $50 each for the second through fifth deductible paid, up to a limit of $200 for four deductible payments.

Claim Form
CLICK HERE TO FILE A CLAIM »

In Re Navistar Diesel Engine Class Action Settlement
Claims Administration Center
P.O. Box 2810 Southgate, MI 48105-4809

Claim Form Deadline

12/31/13

Case Name

In re: Navistar Diesel Engine Products Liability Litigation, Case No. 11-cv-2496, U.S. District Court, Northern District of Illinois, Eastern Division.

Settlement Website
Claims Administrator

In Re Navistar Diesel Engine Class Action Settlement
Claims Administration Center
P.O. Box 2810 Southgate, MI 48105-4809

Class Counsel

CADDELL & CHAPMAN
NEBLETT, BEARD & ARSENAULT
BECNEL LAW FIRM, L.L.C.
WELLER GREEN TOUPS & TERRELL
LEVIN, FISHBEIN, SEDRAN & BERMAN
PATRICK W. PENDLEY OF PENDLEY, BAUDIN & COFFIN, L.L.P.
PARKER WAICHMAN ALONSO, LLP
LIEFF CABRASER HEIMANN & BERNSTEIN
JOHN F. NEVARES & ASSOCIATES, P.S.C.
BEASLEY ALLEN CROW METHVIN PORTIS & MILES, P.C.
CLIMACO, WILCOX, PECA, TARANTINO & GAROFOLI CO., LPA
LAW OFFICES OF RICHARD R. BARRETT, PLLC
THE KATRIEL LAW FIRM
LOCKRIDGE GRINDAL NAUEN P.L.L.P.

Defense Counsel

Brian C. Anderson
O’MELVENY & MYERS LLP

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71 Comments

  • glenn September 27, 2013

    1 have a 2005 ford xlt 4 wheel drive with a 6.0 engine and in 1 year first computer went out 1400 bucks and in 4 months egr went out another 3900 bucks so why don’t ford just say that there trucks is a lemon and just pay us guys who belive in ford so all you people who are considering buying a ford don’t until ford owns up to their mistake

  • B Campbell September 30, 2013

    I have a invoice estimate of approx 4,000 to replace all the parts necessary to make my 07 F-250 with 38,000 miles of some resale value, my turbo went out in 2009 with around 28,000 miles. I’m trying to keep my paid off truck from experiencing the EGR issues I’ve read about, will this lawsuit address this issue? Or do I have to wait for the inevitable EGR and oil cooler issues to leave me stranded. I already suffered the expected product performance issues on resale value, at least I would have the repair receipt showing the prevented problems.

  • joe carstensen September 30, 2013

    If your truck is over 6 year old it does not matter you will notget any money back, and it would have been in the dealership with them trying to fix, in my case ford said it was a loose hose clamp said they fixed it no charge s no file was made, samething happened about 2 months later same thing about 8months later I found the egr wss leaking took it back they said sorry your out of the 5 year date by 4 days but they could repair it fot 8 grand. Good luck on any settlement they will fight you all the way.if any have any suggestions let me know

  • Sam Gunnels September 30, 2013

    VIN NUMBER REMOVED BY EDITOR! DO NOT POST YOUR VIN NUMBER! TOP CLASS ACTIONS IS NOT A SETTLEMENT ADMINSTRATOR! GO HERE TO SUBMIT YOUR CLAIM:
    http://www.dieselsettlement.com/ClaimForm.aspx
    Purchased 06/2005 Replaced EGR & Oil cooler
    09/20/2010 miles on truck 30258
    My cost on repairs was $927.50

    Is there anyway I can recoup some of my cost
    on this repair.

  • B Campbel September 30, 2013

    Soooo…no consideration by Ford/Navistar to pay for the preventive maintenance to the engine or EGR? With all the studies and information about the 6.0 issues it seems obvious it would be cheaper to agree to pay the preventive corrections to the Ford product before it inevitably crashes…what kind of law suit settlement is that? Millions of dollars settled upon and no real corrections to the problem? I would have bought another Ford Diesel, but now !

  • John Pullins September 30, 2013

    I had a 2005 F250 6.0 that was paid for and the heater started blowing cold air, I limped it into a Ford dealer on the road on Dec. 23 and they said it would cost $10K to fix. I had to trade it in for another rig to get home over the Christmas holiday. I lost a $25K truck for an $800 EGR!

  • Bill Proud September 30, 2013

    Ford will lose in the long run. Sales will drop as the word will get around.. I was flat assed lied to by their sales dep. and service dep. They said their 6.0 Diesel will tow a 24 ft.deck boat with no problem. The truck is a joke. Ford has lost me forever. What a sham Ford pulled off on their trusted long time “ford famley of brothers.” EGR COOLER, OIL COOLER, EGR VALVE, TURBOCHARGER, FUEL INJECTORS.
    What a good looking truck.

  • Commercial Door & Do October 1, 2013

    How about a class action suit for the fuel tanks? We own two F-350 6.0 diesel trucks, where the fuel tanks delaminated creating debris to run the fuel system, causing the fuel pumps and injectors to fail.

  • Allan Hanscom October 1, 2013

    Just curious, how many people experiencing these issues are or have at any point been ‘tuned’ and no I don’t represent FMC I just own an 07 6.0L 106,000 miles and trouble free up to this point. Honest only need answer.

  • bekki brown October 1, 2013

    wow what to so long for ford to settle for this little amount this isn’t even going to cover the amount its going to take to fix my 05 f350 let alone cover the amount I paid for repairs in the past or paying for the extra coverage I paid for I loved my for just thought I had I had just got a lemon but turns out I wasn’t the only one and I am still paying for it

  • samuel alvey October 1, 2013

    when will i recieve my refund? i have already mailed the claim form and should be recieved.

    • william smith January 4, 2014

      sent claim form in Sept.2013!!!

  • Joe Carey October 2, 2013

    I’m screwed. Since last October I’ve paid over $6,500 to replace EGR cooler, oil cooler, turbo, and high pressure oil fittings for the injectors. But at just over 6 years old and at 113,000 miles, I fall into the “piss on you” crowd that will get nothing from this. And Ford will never get another dime out of me, or any of my thousands of social media friends once I spread the word. In the end, Ford will loose big time on this fiasco, because they wanted to “keep warranty costs down” but their bottom line sales number will be impacted much more dramatically.

  • Maria Ortega October 4, 2013

    omg i had so much head acks,we got stuck hafe way to vagus do to my truck egr. maria gloria ortega 15331 e moccasin st
    la puente ca 91744

  • STEVEN COOPER October 4, 2013

    looks like a lot of people are simply out of luck without receipts and proper documentation ive spent 1000.00s in repairs just recently got rid of the 6.0 night mare I will never ! own another ford car,truck,or diesel for that matter I dot care if it was Navistar (international)turbos,injectors,fuel pumps,egr valves,coolers head gaskets 100% junk

  • Racen Malone October 15, 2013

    I drove my operable 2005 Ford Freestyle to Montrose Ford so they could repair my axle shaft. In the process of fixing my car, something got stuck in my transmission and destroyed it. They tried to find a used transmission to put in my car at no cost to me but the used ones they located had the same problem. They said that it was a manufacture’s defect and that Ford is responsible for it and that they cannot take responsibility for something that is a defect from the manufacture and that the transmission is non-serviceable. I had to tow the same vehicle I drove to the dealership back to my home at my own cost. I have pictures and receipts. My car is no longer operable and the transmission is destroyed.

  • Joseph Malbrough October 17, 2013

    There’s just really no hope for us that really believed in Ford.

  • rob spence October 21, 2013

    has this class action spilled over into
    Canada yet?

  • Gary Beck October 24, 2013

    We bought five Ford truck for our company back in 2003. Four 350 with 6.0 Diesel engines and one F650 with Cummions engine. We lost thousands of dollars due to the downtime we had with the trucks for injector replacements and other issues. Ended up having to rent trucks to get our product to market. Heard the same old thing no one else is having a problem. Various issues with the F650.

  • harold mauck October 28, 2013

    03 f250 sd crew cab 6.0L have replaced high pressure oil punp all injectors egr valve egr cooler oil cooler two heads injector mod.

  • rickey jackson November 13, 2013

    i have put so much money into my 2005 f350 4×4 6.0 which I am still having trouble with tow this day and it is costing me so much money that I don’t have I had to repair the EGR twice also I had to replace the oil cooler and gasket I also replaced my injectors and the EGR valve Now the Turbocharger is going out my truck will not pull a one horse trailer this is not Good at all this is my only truck that I use to get back and forward to work I need help 1538 Summers Drive, Cedar hill Texas 75104

  • Joey D November 16, 2013

    Yeah, I bought an 03 f-550 w/ 6.0. First truck for my business. Fifteen minutes later, Got 16 miles from the dealership and broke down on highway. That was the start of my experience from hell with the engine and Ford which lasted almost 6 years. I’m out thousands of dollars and this whole thing has sucked my will to live out of me.
    About all I can do now is drink heavily. Trust me I feel all of the pain and then some of fellow posters here.

  • jerry November 19, 2013

    2004 ford 350 diesel ,,,,,, all bad news engine light came on and tasca ford in RI could not fix it,,,, took it there 5 times and paid a deductible each time ,,,, never put more then 100 miles on after each service, ,,, finally had to trade it in couldn’t take any more it only had 34788 miles on it and took a betting on the trade because the check engine light was on,,,,,,, never buy a ford again,,,,,, watch we won’t get anything from this case,,,,, ford pays a lot of lawyers a lot of money to save money, ,,,,, we won’t get a dime ,,,,, but they won’t get me to buy another ford ,,, never

  • david galleron November 24, 2013

    I just want to make sure I am on the list for this issue

  • edward November 26, 2013

    I haven’t heard anything about this just wondering if anything is being done

  • Isiah Diggs November 26, 2013

    I sent n the required documents along with paid repair reciets n October 2013 just curious of the results. I have not heard from your firm or the case.

  • steven r warne November 27, 2013

    03 ford f 250 6.0L DL needs egr,oilcooler,injectors about $ 9000.00 worth.

  • Lawrence Morris November 27, 2013

    I am checking on the status of a claim that was sent in the day after the claim forms were put online. I know the claim was received and that was confirmed but I have not received or heard anything as of yet and I would like a status update on my claim.

  • steven r warne November 27, 2013

    03 ford f 250 6.0L DL ONLY 59758 MI !! needs egr,oilcooler,injectors about $9000.00 worth. thanks FORD.

  • Jessy Adams December 3, 2013

    The checks will be/were mailed in November (2013), January 2014 and March of 2014.
    I called and spoke to a woman regarding the settlement and that’s what she told me.
    She basically said the sooner you got your paperwork in the sooner you’ll get reimbursed for the settlement.
    Hope this helps!

    • Al April 22, 2014

      Do you have a phone number? I submitted my form in Late November and have got any reply.

  • Isiah Diggs December 3, 2013

    I just put a warranty on my F350 costing 3380 dollars for three years. I did that cause of the 4400 dollars I just spent n October. Dealer Services is who I signed up with. I just have to take a lost on this truck and make the best out of the worst. Keep up the maintenance fam. Figure I share that with those who are feeling bad about this truck.Dueces!

  • max brown December 3, 2013

    I have sent all the paper work in on this lawsuit, now I see they have changed dates and are asking for the paper work that I have sent before to be sent again. Where I have sent this already do I have to send it again?

    Thanks
    max brown

  • Arick Heliker December 4, 2013

    I have sent my paperwork in 2X! and USPS says undeliverable as addressed.
    Help.
    I found one website showing
    IN RE NAVISTAR DIESEL ENGINE CLASS ACTION SETTLEMENT
    CLAIMS ADMINISTRATION CENTER
    P.O. Box 2810 Southgate, MI 48195-4809

    Different zip code…. please help.

  • Cheryl December 24, 2013

    What is the phone number to call for more information?

  • Rich Nichol December 24, 2013

    Has anyone checked into a new suit into the failed 6.4L engine? Ford falsely claimed that this engine would clean it’s own exhaust system without any input from the driver. What they failed to mention is that you have to drive (input) the truck a certain way or the system doesn’t work properly. These engines continue to develop expensive problems related to their over engineered emission systems, including excessive amounts of fuel being blown into the crankcase, not to mention the sad 8 mpg.

  • Lorry Stolp December 26, 2013

    Kept calling the 800 number as of nov 2013 kept getting a recording that it was not signed yet. Finally on Dec 20 2013 recording said it was final gave me a number to call left a message they called me back on dec 26 said it all has to be sent in reg mail before 31st of dec . We live 50 miles from dealer ship where it was fixed and 40 miles from a library since we dont have the luxury of a printer or computer . What a joke. Ijust think that they made it a pain becaause the less money that gets paid out the more $ 4 the lawyers.

  • lou velasco December 29, 2013

    what is this pocket change that the crooks at ford motor are offering !!! my bills been over 10 grant

  • Jerry Smith December 29, 2013

    Bought my 2004 F250 thinking I would have this truck 15 years or more. I have had so many new Fords and very good service until this POS. This truck has been worked on more than all 14 of the other Fords I have owned with their service troubles added together.
    All new from the same dealer. 1964 Comet, 1975 E150 Van, 1977 Mustang, 1977 Thunderbird, 1980 Escort, 1982 Thunderbird, 1984 E150 Van, 1994 Cougar, 1994 F350 Diesel, 1995 Taurus, 2001 E250 Van, 2001 Sport Track, 2003 Explorer, 2013 Lincoln. I would like to have some kind of a fair trade for something I can count on.

  • nick December 30, 2013

    does any body knows where or how to send the clain

  • DIck Peterwinkle January 14, 2014

    Has ANYONE received a check from these people yet????

  • Joe Martinez January 20, 2014

    Is there a website to check status on the claims, by vin # or by name or owner? How do I find out whether I was or wasn’t eligible?

    • Wes Williams January 22, 2014

      Joe,

      No there isn’t a website or email address to check the status. I can tell you that I was told by one of the attorney’s that if they needed more information on your claim you submitted they will get in contact with you.
      other than that all you can do is wait. I sent my paperwork in two days after the website said you could and still havent heard anything nor have I seen a check in the mail. After this month they wont mail the final checks out until March and that’s it….by that I mean if you dont get a check in March you wont be getting one at all from what I was told. Not sure why but that’s how it appears.

  • Scott Baine January 24, 2014

    Bought an 05 F250crewcab superduty went to get inspected found out head gasket is in early stages of blowing needs I jectors(2) of them nothing has been changed on the engine as far as bullet proofing all stock. Needs the Degas bottle replaced hose on turbo leaking fuel out. The power steering pump and hoses leaking and a long long list of factory parts need replacing on the engine and I’m looking at over $12,000 I. Repair bills wow I thought I was buying a heavy duty long lasting truck was I ever miss lead. Does any one need a large paper weight LOL. HELP I need HELP I’m to old to be walking!

  • Terry R. January 24, 2014

    What do I do if I miss the cut off of this claim. I was not aware of the claim and I bought my truck brand new in 2007. I had to replace my turbo in sept. 2013 and now my rpms is jumping up and down when the truck is idling after being driven for a while

  • Frank January 28, 2014

    I purchased (3) Trucks in 12/06 (136K). Everything was fine for the first (2) years. But, I started having problems after 2 years on my work trucks. I finally had to get rid of my personal 250 King Ranch. And, I hated it. I’m still trying to figure-out how I’m going to unload the (2) works trucks. It’s unlikely that I’ll get a decent return on them. They both have less than 50K miles. I’ve sank over $5k in repairs. Not including the down-time. My faith in Ford is non-existent. HELLO DODGE!!!

  • glenn February 2, 2014

    Seems I missed the cut off date for my 2 turbochagerr fixes, wish I had been informed. Attorney fees and expenses are 12.8 million and 1.25 million, my cut $0.00. Thank you very much.

  • Heather February 8, 2014

    We missed it too. Got the original letter dated 12/14/12 and was following up now that the truck is dead in the driveway.

  • Heather February 8, 2014

    We had less than three months from the time the suit settled to file for compensation, doesn’t seem fair

  • Josephine Sanchez February 10, 2014

    After filling my claim going on 8 months …. how long does it take to get answer and reimbursement.

  • bennie boyd February 20, 2014

    I have a 04 ford f350xlt I have had all eight injectors replaced 3200 $ oil cooler egr delete kit 1500$ replaced two bent valves and a pistons labor and parts 4000$ sure ben a head ache for me never buy another ford product unless they make this right with me .wish I knew about this engine be for I bought the truck it would not ben setting in my drive way….

  • bennie boyd February 20, 2014

    o yea seems im just finding out about all of this now and its probably to late but one thing about it never again will this happen

  • nicholas palazzo February 20, 2014

    i filed and still have no idea whats going on todays date 2/18/14???????????

  • Johnny Curtis February 24, 2014

    Filled on Sept. 26, 2013 ,Still no answer from Top Class if they received my claim or not. it looks like the case is closed, there is no way to contact by phone what up with that? Has anyone been paid received a phone call a letter ,something from Top Class ????

  • Ken Carpenter February 25, 2014

    Any update from anyone on if they have gotten a check? I submitted in Dec 2013 via certified mail.

  • Brian Kauffman February 28, 2014

    I made a $50,000 investment in a 06 F350 to pull an equipment trailer for farm use. Up to this point the truck ran ok. Since it is not a daily driver, I only have 72,000 miles on it. I figured the truck should last me 20 years. In the last two months I have replaced the FICM $1,3000 and cleaned the turbo $400. Now the oil cooler is out. The ford dealer said it is only $3,377. This is the worst investment I ever made. Like most of you, I trusted in Ford to make a quality product.

  • alex February 28, 2014

    Ford dealerships are sob’s. They are well aware of problems and send the customer under warranty away with cheap fixes. Once my 6.0 developed a heavy whistle, caused by a leaky head gasket they put a heavy duty radiator cap on it to fix the excessive pressure whistling. Half a year later, and now out of warranty, they diagnosed the head gasket and wanted to charge $ 7300 to fix it. My advice, shop around for cheaper diesel repairs and never buy a ford again. Haven’t heard of any lawsuits in Canada
    Alex- Canada

  • Marty March 2, 2014

    What a joke this POS truck is !! I have a 2006 F250 that wasn’t a daily driver. In April of last year, 2013, I had to have all new injectors installed along with the EGR….to the tune of $ 4,500 !! and in only had 58,000 miles on it !!
    I wasn’t informed about the claims and now I am stuck. I begged Ford to help me with part of this last year and they said there wasn’t a program in place to help me. They are a bunch of crooks and thieves.
    And what really makes you sick is to see one of their commercials on television claiming to have the hardest working truck out there. Me or my family will never ever buy any other Ford product unless they make this right and I am not holding my breath.

  • Venus March 9, 2014

    Received a check for $825 on 3/8/14!!! (Came in big white envelope)

    • Taylor March 22, 2014

      Who does the check come from?

  • Pete March 16, 2014

    Turbo, EGR cooler, Oil cooler, water pump, heater core, IPR valve. And I know I have a bad injector which so far Rev-X has kept working. Totally out of luck on the lawsuit since I have an ’04. I’ve driven Fords for almost 25 years. DONE!

    • Pete March 16, 2014

      Oh yeah, the FICM too. Probably the worst engine ever produced.

  • JOE GRECO March 16, 2014

    Do I have any chance of recovering any money for the 2003 F250 Turbo diesel I purchased in 2003? I’m just finding out that all this litigation is going on. I put in over $20,000 in repairs (yes, all the same things…EGR cooler, EGR valve, turbo etc etc) over the years and now its finally dead in my driveway. Having it towed to the scrap yard tomorrow. 176,000 miles on it and people are telling me I’m lucky to have gotten that. Found out about all the law suits from the Chevy dealer after I purchased a 2500HD 6.6 Duramax with an Allison tranie. (he asked me if I had a trade in to offer and all I could do was cry). I will be dedicating the rest of my life to talk people out of buying a Ford. Shame, after I owned Fords for 40 years of my life. Anyway is there any chance of getting anything out of this. I think it’s too late. Please advise.

  • Kevin Riddle May 30, 2014

    In November 2004 I purchased my “Dream” truck. A 2005 F350 6.0. I just turned over 60k miles on the truck. I was smart and purchased the extended warranties, twice. Still is under warranty until December 2016. My truck has been in the same dealership twenty (20) times! Two turbos, three EGR coolers, FICM, two oil coolers, rear main (saddle block), entire A/C system, three fan clutches due to high pitched squeal, bed was replaced due to factory damage, front clip pulled to get to rear main, overheating problems, heater problems, HORRIBLE turbo lag, HORRIBLE mileage. The list goes on and on and on…….

    First Ford I have purchased! Always been a Chevy Truck guy. Should have stuck to my gut feeling! I was told the Ford diesel was the only way to go for pulling my large fifth wheel. I have been fighting with the dealer every since I bought the truck. They “played dumb” and never revealed how much they knew about this ALBATROSE! Research showed they knew about the problems early on but kept it quiet. Ford was getting hit so hard with complaints, they filed a lawsuit with NAVISTAR and bailed on the contract a year early! By doing this, they kept from declaring a recall on the problems with the oil cooler which failed and caused the EGR cooler to go out which caused the EGR to fail, etc. etc.

    In December 2011, I wrote a lengthy letter to Ford Motor Company complaining about how they have literally screwed their customers. They sent back a reply which simply said “thank you for your concerns”, we feel the dealer is properly handling your complaints and to re-contact them. The audacity of them to do this to their customers is unfathomable!

    Last month I had my truck in again for over a week and they put in over $7,000 dollars worth of work. The service manager, sales manager and general manager for Sanderson Ford in Glendale, Arizona know me on a first named basis due to this truck. They asked me if there was anything they could do to make me happy. I stated yes….Take the motor out and throw it down a mountain side…..I decided to get a hold of the regional representative for Ford and start “moving up the chain”. I was told I could not directly speak with the rep. All I could do was work through the dealership and they would contact the rep. FINALLY, with a lot of persistence, and I mean persistence, I was told by Customer Service at Ford Motor Company that the southwest regional representative would call me.

    I received a call from Mark Johnson, southwestern United States regional representative for Ford Motor Company. After a forty five (45) minute phone conversation, he basically told me there was nothing Ford could offer me. Said he was not familiar with the Multi million dollar lawsuit and did not know the specific issues with the 6.0 diesel engine. I was completely floored at his demeaning attitude and how he “blew me off”. I asked to speak with his supervisor. Mark said he had answered all my questions and was going to “close my case” as there was nothing more Ford could do for me. I specifically told Mark not to close the case and demanded to speak with his supervisor. After a looooooooog conversation, he said he would not close the case and would have his supervisor call me.

    I never received a call so I called customer service back. I found out Mark Johnson lied to me! Imagine that! He did in fact close my complaint case and there was nothing in the file asking to speak with his supervisor! After being persistent again, I was promised by customer service representative “Wayne”, that Marks supervisor would call me.

    I actually received a telephone call from Lenny Hendrick, Customer Operations Manager (COM) for the western United States! His number is 321-435-1206. Now I was getting somewhere! Or so I thought. He had the same demeaning attitude as his subordinate Mark. The only thing he offered me was either get in touch with my local Better Business Bureau or he was gracious enough to allow me to be put on their “X plan” which means you can buy another Ford as if you are an employee and get their discount! REALLY! I spent over $50,000 dollars on this truck and I am going to buy another FORD for the way they treat their customers! I will never buy another Ford again. My first and guaranteed LAST Ford! Fool me once, shame on you. Fool me twice, shame on me!

    My final thoughts to FORD Motor Company. You really screwed your customers and have no idea how this is and has negatively affected your reputation. Like someone else stated in a comment, I will for the rest of my life tell this story to whoever will listen to convince them to not buy a Ford product. GOOD LUCK WITH YOUR SALES!

  • Jim Heitzman June 23, 2014

    I bought a 2003 Ford diesel truck — thought I filed a claim in the turbo settlement but have heard nothing back — little disappointed as I certainly paid for the numerous repairs associated with this settlement.

  • John June 27, 2014

    Interesting nothing noted about all the oil leaks on the early 6.0′s. Also, I bought my 2003 6.0 new and have never moved. NEVER got any notice about these actions. I have driven nothing but Ford trucks in my life. It will pain me to buy something else but never again will I buy a Ford.

  • Hugh July 18, 2014

    Similar story to everyone else posting here. Purchased truck new; maintained it passionately. At 25,000 miles, the clutch assembly failed; I returned it for warranty repairs and found the dealership was RETUNING IT without my approval!! I demanded to know what changes they had made; they refused to answer, up to the point that we nearly had a fistfight!! And, of course, as I was leaving, dissatisfied, a new person claiming to be the head mechanic (but not wearing work clothes) came up behind me OFF-PREMISES to whisper “we can read the computer. You will void your warranty if you put in a tuner. We won’t pay for repairs.”

    The truck developed the inevitable HPOP failure at 118,000 miles. Found that the oil cooler had also failed, and was living on borrowed time. Found that I had to purchase expensive software to read the computer’s internal codes. Had to replace the EGR cooler as well. Stayed on top of the (different) mechanic, who seemed genuinely surprised at how clean the motor was internally; thank God for Mobil One! Repairs cost $3000.

    I was never notified about the lawsuit or settlement.

    Put it together- Unauthorized reprogramming to mask the symptoms of a shoddy product; use of physical intimidation to gain compliance from a legitimate owner; no accountability for unauthorized changes; system engineered to not only fail, but hide troubleshooting codes that might have prevented the damage in the first place! Casting sand left in block destroys both oil cooler and EGR cooler! And a set of $50 coolant filters would have prevented all of this!!

    (It is worth mentioning that Ford sued Navistar over the unacceptably bad design and build quality of the Powerstroke. I know FORD got paid a vast sum of money for their incompetence. But Ford’s customers got screwed YET AGAIN!!)

    This is another FORMER Ford customer. When you treat your customers with this level of contempt, your reputation NEVER recovers! Suck it, Ford!!

  • WL Caldwell July 26, 2014

    08 F250, Cost me over 12K for injectors and HPFP, fuel system cleanout, etc. Dealer polite, but unsupportive. Ford denied any responsibility twice. After buying 5 Ford vehicles, I am going back to GM.

  • Dan August 5, 2014

    Ford refuses to back its products. I had turbo issues on my 6.0 F-250 in the first year of ownership. When cold if you stepped the pedal all the way to the floor it took 200 feet to get to 10 MPH. The dealership brought in a Ford diesel tech cause they couldn’t figure it out. The tech did something and the issue was cured. The next time my turbo completely failed and had to have it rebuilt. That was at the 126K and over 6 years old. So I didn’t qualify for this class action suit. Its now up to 143K and the turbo has the same issue that it had in the first year and again the dealer doesn’t know how to fix it and wants to overhaul the turbo again. Have a call into Ford once again to see what they will do to help cover the repair. I’m not holding my breath, but I find it ironic that there has been a class action suit filed and I’m on my 2nd turbo rebuild and Ford still acts as if there is no problem.

  • Dan August 5, 2014

    What I find really funny is the 5yr/100,000 mile factory warranty is standard and the lawsuit allows the vehicle to be only one year past that factory warranty. I’m with all the others and know I will never buy another Ford (found on road dead)product. You can see how they got that name!

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