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CyberDefender Software Class Action Lawsuit
By Mike Holer
A consumer class action lawsuit claims CyberDefender Corp. sells bogus software that claims to clean viruses and speed up computers, but it “cleans” bogus errors and actually makes computers slow down and crash.
To prove their claims, the plaintiffs in the CyberDefender class action lawsuit hired independent cyber security experts to investigate CyberDefender’s software Registry Cleaner and Early Detection Center. CyberDefender offers consumers a free downloadable diagnostic test of their computers before purchasing Registry Cleaner and Early Detection Center, which the experts put to the test.
According to the class action lawsuit, the independent security experts found that “after a fresh installation of Windows XP on a clean virtual PC, never connected to the internet, Registry Cleaner detected over 151 errors on the pristine PC.” After the software removed the so-called errors identified in the scan, scans conducted during the next 24 hours did not display registry errors, even though registry errors were created during that period.
Furthermore, the CyberDefender class action lawsuit says, “some consumers have reported that CyberDefender software actually slows down their PC, which can cause crashes and attendant loss of data.” Furthermore, the class action says, CyberDefender offers a 30-day money-back guarantee if, for any reason, a customer is not completely satisfied, but it does not honor this promise.
“Despite CyberDefender’s express refund policies, CyberDefender’s telephone representatives have failed to process a material number of refund requests. Plaintiffs are informed and believe that inadequately supervised telephone representative have intermittently told customers that their money is being refunded yet never actually processed the refund, placed consumers on hold for extended periods, told customers that another representative sill send them an email that was not in fact sent, refused to allow the customer to speak with a supervisor, failed to process the full amount of the refund, and provided inaccurate information in connection with refund requests.”
The proposed CyberDefender class action lawsuit is brought on behalf of anyone in the United States and its territories who have purchased a CyberDefender product or service. It is seeking class certification, damages and injunctive relief for breach of express warranties and contract, violations of the Song-Beverly Consumer Warranty Act, violations of California’s Unfair Competition Law and False Advertising Law, and more.
A copy of the CyberDefender Class Action Lawsuit can be read here.
Updated May 11th, 2011
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29 thoughts onCyberDefender Software Class Action Lawsuit
Add me. I had this in y2k.2000.
I paid for this product (389.95) Two years ago , my pc then picked up a virus that cyberdefinder had me protected against (ya right) I had to trash my pc and get a new one. I called cyberdefender, thay would not refund me,I at that time canceled the subsciption DO NOT CHARGE ME AGAIN, What happens two years latter…Another 389.95 charge on my credit card , been over a month now and thay say it will be refunded but never happens That is just plain theft …I want in on this law suit
I had this service and when I needed to clean my PC it went to a blue screen and afterwards the computer problem was fixed…..I paid for a new computer the other one was non repairable thanks to cyber defender
I partaked n tbe law suit n got a letter that I was denied a refund ecause cyber defender LIED n said they gave me a refund n class action took their word on it. Yes I received a refund that was due me cause they over charged my acct. But initially I paid about $400 to cyber defender for a two year plan. I want my refund from this law suit. Cyber defender is a rip off n liar. N u class action folks what kind of scam you all running? If cyber defender tell u they issued refunds n u dont look n2 it to iz nc what thee refund is n reference to wha kind of law auit yall got going?
Allen, can you tell me what .dll/ .sys/ or driver files to disable the realtime scanner?
I thought it was great at first. all the service and installation help. Not computer savvy enough to know if it was really doing its job. Had to have faith. But Computer started locking up ALL THE TIME and had to be restarted again and again. Mouse kept frezing up too. Ended up getting a whole new system –
poor service. hardly ever fixed the problem. made my computer slower. waste of money.
False advertising, bad customer service. being lied to, and a big waste of money. They could not fix anything difficult. I was calling them constantly to fix it. Over and over and over.
bad service and I sure don’t feel like I got my money’s worth. I was calling them on a permanent basis. They could usually fix the small problems, but you had to keep calling them with the hard stuff. I hope they get what’s coming to them.