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 Hydroxatone “Free Trial” Is a Scam, Says Class Action Lawsuit

By Sarah Pierce

 

Hydroxatone free trial scamA class action lawsuit claims Atlantic Coast Media Group and Hydroxatone run a scam by advertising a free trial for beauty products and using the credit card information they get for the $7.95 “shipping and handling” fee to bill customers $209 for a 3-month supply.
 
According to the Atlantic Coast Media Group and Hydroxatone class action lawsuit:
 
“Defendants advertise that these products are tested as a free trial and that consumers will only have to pay for shipping and handling in order to receive this free trial. This is a lie and a breach of agreement, because instead of sending the customers a free trial, Defendants send customers a three-month supply of products, then bill the customer’s credit card for the entire three-month supply. In many cases, Defendants also send and bill for other products (such as vitamins), which the customer has not ordered. Defendants have done this to thousands of people across the country. This is illegal, and this lawsuit seeks to stop this practice and recover all of the money that defendants wrongfully took from the Plaintiffs.”
 
The Hydroxatone scam class action lawsuit is brought on behalf of all persons who participated in a free trial of any product from Atlantic Coast Media Group and Hydroxatone, for payment of only shipping and handling; provided a credit card or debit card number, and were billed on that card by Defendants more than shipping and handling, without subsequent written authorization to do so.
 
It is seeking compensatory damages, punitive damages and attorney and court fees for Breach of Contract, Fraud, Unjust Enrichment and Sending Unordered Consumer Products.
 
A copy of the Atlantic Coast Media Group & Hydroxatone Scam Class Action Lawsuit can be read here.
 
The case is Lisa Margolis v. Atlantic Coast Media Group, LLC and Hydroxatone, LLC, Case No. 2:23-az-0001, United States District Court, District of New Jersey.

 

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Updated August 5th, 2011

 

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35 Comments

  • Anonymous September 17, 2011

    I went for the free trial. I also knew it was going to be an autoship. I cancelled after the first 2-3 months – in July. I received and was charged for the July shipment. I received an email back from Customer Service advising they had stopped my autoship. True to their word, this stopped. I not received any further shipments.
    However, I have been charged in August AND September, even though I am not receiving the product any longer.
    On attempting to contact Customer Service to request they return my funds taken illegally, once the autoship had been cancelled; my emails are coming back unable to be delivered!
    BUYER BEWARE!
    I will now have to get in contact with my Visa Debit provider to ensure these fraudulent charges CEASE!

  • Anonymous October 8, 2011

    So when you go to the local super market and you see Hormone Free Milk do you expect to walk out of the store and not pay?
    There is no risk in the trial period.People read the terms and conditions and are read them and agree to them? Class Action Law suit for 5,000,000.00 by a woman which her husband is the lawyer? Isn’t that a Conflict Of Interest? Come on! You just wanted Free Product admit it!

  • Anonymous October 8, 2011

    Addendum: The only SCAM is a wife of a lawyer trying to get FREE Product and then Suing with her husband CONFLICT OF INTEREST, because she thinks,”she is ENTITLED” Not scam? Can you say,”Scum Bag”!!!!!!!!!!!!!!!!!!!!!!!!!!””

  • Anonymous October 16, 2011

    tom, cut it out lol.. its a scam to the fullest.. trust me i worked there

  • Anonymous November 10, 2011

    yes it really is i ordered it and cancelled and returned the product within 4 weeks because it broke my skin out they say they never received it and tried to charge my card for 200 plus dollars and they are still harassing me. But I have my bank and postal receipt when I returned it and they still say I didn’t return it.

  • Anonymous November 29, 2011

    i got scammed too. i got the free trial but it was not effective so i returned it. I follwed the return process and mailed it via usps before the due date. After a month, i saw i was billed twice for $69.95. when i called they said they did not receive the package. It is clearly a scam! how can i join a class action lawsuit? help! this company shoudl be closed down!

  • Anonymous March 9, 2012

    They thieved me too. I cancelled and returned their product within time frame as required and they kept my money and charged me for three month supply anyway. They thieved so many people and were exposed by so many that they are trying to be slick by changing their name to restart the scam (used to be Hydroderm)

  • Anonymous March 12, 2012

    I also ordered the trial product and returned it within the time frame required.I called them because I did not receive a response, and was charged 69.95 twice on my credit card. I was told that it was past the deadline.
    The product also made my face red and my eyes sting.

  • Anonymous March 12, 2012

    Everyone knows that if you get a tracking number when you ship something noone can ever deny not receiving the package. So, get a tracking number… track it.. and when its received by the person/company you know its there…. very simple…

  • Anonymous March 30, 2012

    This is a SCAM. DO NOT ORDER FROM THIS COMPANY. I ordered the product and three months later received a bill for $139.95. I told them that I didn’t like the product and wouldn’t pay. I used a debit card that only has $11.00 on it from the start so they couldn’t go into my account and get anymore. I am returning the product and will NEVER purchase from them again.

  • Anonymous May 10, 2012

    DON’T DO IT!!! AGREE – TOTAL SCAM. I cancelled the free trial two days after I received the first (and only) shipment. Every month they charge my card another $69.95 but never shipped anything after the first “free trial”.

  • Anonymous May 18, 2012

    I filled out the order for the free trial off..but when it got to the part about my billing information I just ended the order..first why do the need a credit card just for shipping and handling charges..isn’t that what sending a package COD is for? red flag for me right there…and why can’t the payment options be a check,money order or cashiers check.. because they know they want to charge your credit card with extra charges…they should be arrested for scamming people..thats the same as theft..

  • Anonymous May 30, 2012

    I am in customer service and I can already point out a couple of flaws in some of these comments.

    @Hathorn: If you had proof from the post office you’d be refunded, company policy.

    @Yvonne: Pay attention to what you sign up to. A three month package is split into three payments in 90 days, one for each container received. Did you check the statement that..y’know..told you this with thirty days to return and not be billed?

    Here’s the fact, in the calls I have taken I have learned one thing: Pride trumps all. People agree to something without reading or paying attention, then when they get hit up for the money they agreed to pay, that’s when the word SCAM gets tossed around.

  • Anonymous May 30, 2012

    Did anyone even bother checking up the BBB for reports about this? Don’t you think in 12 years of running trials, at some point, they’d be taken down or NOT have an A- rating? Don’t you think if these claims were legit someone out there would’ve filed a claim that would lower that rating?

    Oh that’s right…these claims aren’t legit. Look folks, it wasn’t free, they never said it was and if you called the automated line or went Online to order then it was an absolute impossibility you weren’t told the terms. Read, listen and STOP BUYING CRAP YOU SEE AT 2 AM!!!

  • Anonymous May 30, 2012

    @Pija : It’s been Hydroxatone for over a decade. You are an idiot.

  • Anonymous May 30, 2012

    you people need to learn how to read,when u open ur mail,read it,don through away,and just because ur fogot,to mail your order back,or you dog died,or did not mail it back in time,is that a companys fault!!..the t.v states risk free trial terms/conditions apply read them..butt some how peoples brains turn risk free into..free sample,i love there proucts.and u can buy there product for a half price compaired to buying them at the mall….

  • Anonymous May 30, 2012

    Where in the hell do you people get the word sample from anyway, because in every TV ad or the website I do not see the word EVER APPEAR. Not once. I’ve seen comments here talking about the sample. Funny how you called in for something that wasn’t advertised.

  • Anonymous May 30, 2012

    the only people here crying over being scammed is the dummys who wants to get free shit,and when they find out after being told its not free the get pissed off.there is nothin free in this world.companys do not make profits by giving away free stuff.i use to but my products from macys,they never gave me any free stuff,so i hydroxatone spends millions on tv add just to give away free items,Autoship is a option,u just have to call them to turn it off.dont live beyond your means,dont buy wut cant afford..far as the issuse of results..Hello mc fly,there are anti ageing treatments..they take time with continued use.i have to return some stuff to change out for the sensitive skin formula,no biggie,but the customer service rep clearly stated there is 30 day return policy,and form the day u call to get the retun number i have two weeks to get it back to them..thats no prob,but if i did not return in on time,its my fault..no one else fault if im busy or just forgetfull…

  • Anonymous May 30, 2012

    u got a bill because u didn’t pay for your order,they let use there high end treament for the first 30days free,then u buy them.to the lady who is filing suit,and u work at a law firm,are u kidding me.how did u get the job?,you just proved to the whole world you cant read.u must be sleeping around.anytime u do a risk ree trial,u are a risk of paying for the items if you dont call the company customer service dept,after the 30 day trial period ends.wow we need to spend more money on education that for sure!!!!!!

  • Anonymous May 30, 2012

    linda u are a idiot,u trying to buy product that cost starting at 40 buks up to 100 a jar,and u only have 11 dollars in the bank,now people these are the people are bitching.i agree with sharon,some schoole need help,linda made through school,because they were tired of her constant bitching,lol

  • Anonymous June 1, 2012

    Dude, this is a scam and you can’t deny it.
    No one in my family even ordered the product. We never once gave out our credit information.
    Somehow, they got it and charged us, and we argued with those bastards and we still didn’t get anything back.
    In fact, they’d charge us $20 for us to send it back.
    Thankfully, we cancelled our card so we wouldn’t be looped like everyone else.

    This IS a scam, and I’m pretty sure the last few people that have commented are the same idiot. Don’t be intimidated.

    These people need to be stopped.

  • Anonymous June 9, 2012

    If you want anything from a “risk free” trial just pay postage and handling, send a money order for postage and handling. Once you give them your credit card number it is no longer risk free.

  • Anonymous June 28, 2012

    This is most certainly a scam! Fortunately, they charged me initially for the $1.99 trail period and I received a 1oz jar. Then I had to have my debit card replaced. Afterwards they tried to charge me $130 through snail-mail…I trashed the bill. They have tried calling me 2 days in a row now offering me a 50% discount. There is no way I’m paying $65 for a worthless jar of cream and never agreed to do that. I will never pay this! I’m tired of business and bank scams. They can just eat me! Screw ‘em!

  • Anonymous October 13, 2012

    The Company Hydroxatone phone oo o800 2358 7491 are total SCAMMERS I used my visa card to purchase two products on the 17th July which
    cost $2.58 each and both were spouse to be FREE SAMPLES.
    ON THE 7TH September they took another $90.64
    17th September another $87.42
    8th October another $88.00
    12th October another $88.00
    They have used my visa card to steal money from my account and I have only received two
    products on the 17th July 2012 which were not
    free as advertised and charged me $2.58 each
    and extra cost for SHIPPING

    I DID NOT PURCHASED ANY PRODUCTS ON THE

    7TH SEPTEMBER $90.64
    17TH SEPTEMBER $87.42
    8TH OCTOBER $88.00
    12TH OCTOBER $88.00

    NOR HAVE I RECEIVED ANY OF THESE PRODUCTS THEY HAVE CHARGED ME FOR ONLY THE TWO
    CHARGED FOR ON THE 17TH JULY 2012
    WHICH WERE ADVERTISED AS FREE

    We will be going to the police on Monday and
    have already spoken to our bank and informed them to cancel our visa card asap.

    In Total they have stolen from me $354.06
    AND EXTRA COST IN SHIPMENT FOR THE FIRST
    PRODUCT

  • Anonymous November 11, 2012

    Read the fine print peeps. Its not that hard. RISK FREE trial hello!!! Its not a sample or free products. Nothing is ever for free!!! And if you order anything from some scammer calling and asking for your cc number you are an idiot for giving it to them! You have to read the term and conditions on anything you purchase. This company has a 30 day bottom of the jar money back guarantee as well. This company will give you your money back, all you have to do is call and get a RMA # and a return address to send the products back, they also recommend that you get a confirmation code from the post office to track your return. LEARD TO READ THE PAPERWORK THAT COMES WITH EVERTHING YOU EVER BUY!!!

  • Anonymous November 16, 2012

    I was called advising I’d won a $100.00 gift card from Walmart. All I had to do was give them my credit card to charge a $3.95 processing fee. Told I won it for “being a good Walmart customer”

    It didn’t feel right to me, so I called my credit card company. No charge for a Walmart gift card, however, there was a charge for $6.95 from Hrlydroxatone.

    I. Called Hydroxatone and customer service advised me to ship the product back after I receive it. I told them I was not paying shipping on a product I didn’t order. Customer service was a real b*tch telling me then they would charge for the product ($140.00) if I fail to return it after I receive it.

    To date, I’ve not received a Walmart gift card ( Hydroxatone is obviously using that ploy to get credit card numbers),.

    I canceled my credit card number, and I will not be sending anything back if it happens to come unsolicited addressed to me unless Hydroxatone would like to pay return postage…..Ohhhh, AND handling charges to me :0).

    All of these “positive comments” backing the way Hydroxatone does business, I’ve no doubt are coming from Hydroxatone reps themselves.

    The gig is up boys and girls. People are utilizing the Internet to check products and the way companies do business. Your working on percentage basis to scam the public is ending.

  • lisa phillips January 19, 2013

    i also recently recieved card free wal mart 100 dollars and now going through same thing never recieved walmart card have billed me twice already going to bank hopefully to make sure not charged again wish i saw this sooner thanks1-19-2013. besides all this product sucks does not work.

  • Kale Truong April 7, 2013

    I feel like I have been scammed because I ordered this through phone by harassed phone calls and got sucked into it when they said I just had to pay shipping and handling and then enter card info without them telling me that it was a risk free trial and you had to return within 30 days, the 30 day is a false guarantee because you have to return within 2 weeks which I dont get unless some one cares to explain that for me. Maybe I was ignorant in not hearing this part and not looking at my invoice but I believe for sure they never stated this before asking for my information.

  • CLARIS JOHNSON May 1, 2013

    I HOPE THEY GET GET JUST MORE LAWSUIT AND IF YOU LOOK AT IT,YOU GET NOTHING FOR FREE AS YOU DO HAVE TO PAY SOMETHING IT MIGHT BE SMALL YET ITS STILL MONEY

  • Guterman September 8, 2013

    Can I join in a class action suite being a Canadian. I also fell for this scam and was charged on my credit card plus had to pay duty. I contacted the ACMG and this fellow was trying to tell me repeatatly i gave authorization to be charged and shipped for the product for month to come. I told him you can have the stuff back, pay me the extra cost and you are NOT authorized to charge my cc for any amount you think you have a right too. This was a nerve racking conversation because the staff there is well trained to get one upset. I kept my kool. After the call of mine in which I clearly expressed this is a missleading product sell, and STOP any charge or selling of my personal information I contacted MC. As a Canadian can you also act on my behalf/

  • christine cone September 21, 2013

    i got scamed on trying hydroxatone free trail,they will get all your credit card information then if you cancel the order, they send anyway. HELP

  • Yvette Lagura October 21, 2013

    I ordered a free trial of Hydroxatone and loved their product. However, the free trial turned into a outstanding charge of $139.90. And, a threat to pay or else face a national a collection agency, if I do not submit payment “today.” FRAUD!” Simply as that!

  • Jean-Paul Lefaivre December 5, 2013

    My girlfriend was scammed.I permitted her to use my credit card to pay for the shipping of $1.99 for shipping and later found out that they had charged my credit card in the amount of $139.90 on November 11,2013.The products were sent back .I did not get my credit.I checked my credit card account to see if I got my credit and found out that they had charged me again an amount of $152.50.They now STOLE $292.40 from me.I had to cancel my credit card.That seams to be the only to stop them.If someone wants to sue them you can place me as a witness to testify against them.These people need to be stopped.

  • J Burton January 14, 2014

    I didn’t order anything directly from the Hydroxatone web site. However, there was an offer for free Hydroxatone if I filled out some kind of questionnaire. I don’t remember the site exactly, but I know it was not their official site. I’m not sure how that works; perhaps it was some kind of secondary site. Anyway, it involved my receiving a call a few days later from a call center of some kind to confirm my information. After talking with the one guy who was pretty much trying to sell me more product, I was transferred to some kind of a “verification” department. I spoke with that person and confirmed that I did not want to sign up for anything and that I was not authorizing payment of any kind beyond the $1.99 shipping fee. While on the phone, the person referred to them as “free samples.”

    The next month I saw a charge on my card for a little over $69. I looked up a number for Hydroxatone online and called. I gave the person my name, and she said I had an account. Then she proceeded to tell me that it was only a “30-day free trial.” This was the first I had heard of this. She mentioned that I needed to read the invoice/statement (actually a receipt) that came with the shipment. She also claimed that there was “fine print” to which I had agreed to pay more. I still have that paper, and there is no such fine print on it whatsoever. Over the course of the discussion she once said that I was paid up, then she said that I would need to make another payment to have the account paid off. Although I did not authorize any payments beyond the $1.99, I figured that I would just let it go and pay this surprise bill and be done with it. I asked her repeatedly what that total would be, and I could not get a clear answer from her. After going around and around with her, I terminated the call and called my card’s fraud department to let them know this company is not authorized to draw from my account.

    I always read the fine print, and there simply wasn’t any on the online part (which was not Hydroxatone’s website), no “fine print” statements to agree to during the initial phone call I received to confirm my address and info, and no fine print on the packing receipt (which showed I paid $1.99, and owed $0). I am very particular about such details. Some people on here can say others who have posted are “stupid” or whatever, but this is not a good business practice on the part of Hydroxatone because it is (at the very least) misleading.

    It’s misleading to say “free” and then (1) put something in fine print that says otherwise (not that they did); and (2) if there had been fine print saying otherwise (there was not in what I had), I would have refused this outright. I’m looking at the paper I received, and there is no such fine print. Yet the person on the phone claims there was.

    If charging full price (for what they ship for $1.99) is what they intend to do, It would be better if they would simply sell their product up front with a 30-day money back guarantee.

  • Anonymous August 15, 2014

    Thing is people fail to realized there is nothing free in this world. The terms and conditions are point blank on the statement that comes with the shipment. Also their sites have the term and conditions as well. And when you argue with customer service they can pull up that statement you so called never received. I would know this since I work for ACMG. We also send out emails too about your order.

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