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Delta Air Lines Lost Luggage Class Action Lawsuit
By Kimberly Mirando
A federal class action lawsuit filed against Delta Air Lines claims the carrier lies about lost luggage liability limits and stiffs passengers out of government-mandated reimbursements for lost and delayed baggage to which they’re entitled.
Florida resident Susan Miller alleges in the Delta Air Lines class action lawsuit that the airline lost and delayed her luggage on a flight from Miami to Las Vegas last year. Miller says in the class action lawsuit that she had to pay over $300 to buy warm clothes and replace necessities like toiletries and medication that were in her luggage. However, when she asked Delta to reimburse her for those expenses, the airline ignored her requests. Miller is now suing Delta Air Lines on behalf of all passengers who weren’t properly reimbursed for expenses they’re contractually owed because the airline lost or delayed their bags.
“What happened to [Miller] happens every day to Delta passengers whose bags are delayed,” the class action lawsuit states. “Delta uniformly ignores its contractual obligations to reimburse passengers for expenses while their bags are delayed. Such tactics allow Delta to pocket millions and millions it would have had to pay out if it had abided by its contract with passengers.”
The crux of the Delta delayed luggage class action lawsuit is that Delta misleads passengers into believing they are only entitled to $25 to $50 in daily expenses when their bags are delayed. However, government regulations and passenger contracts require Delta to pay as much as $3,300 per passenger for delayed luggage expenses.
“Under the contract, if passengers need warm clothes or medications, etc., they are entitled to buy those and be reimbursed by Delta, not be told that there is a limit for expenses of $25.00 a day,” the Delta Air Lines baggage class action lawsuit argues.
Miller is alleging breach of contract and consumer fraud. The case is Susan Miller v. Delta Air Lines, Inc., Case No. 22-cv-10099, Florida Southern District Court.
Updated December 12th, 2011
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