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Comcast Hit with Class Action Lawsuit

By Mike Holter


ComcastA class action lawsuit filed in Superior Court accuses Comcast of unfair and deceptive business practices, claiming the company charges customers for services they did not receive during time periods in which their Comcast services were suspended and/or disconnected.

California resident Craig Ritchie alleges in the Comcast class action lawsuit that his Comcast services were disconnected in September 2011 when he was unable to pay his bill. In November 2011, Ritchie says he called Comcast seeking to reinstate his services, and was informed that in order to do so, he would be required to pay for services he did not actually receive during the two months his services were suspended.

In addition, “Plaintiff and all other Class Members have not received refunds for charges incurred for services they did not actually receive during the time in which their services were disconnected,” the class action lawsuit says.
The Comcast class action lawsuit is brought on behalf of all Comcast customers in California who, from January 27, 2008 to the present, had their services suspended by Comcast and were charged for services not received during the period their services were suspended.

Ritchie is alleging violation of the Unfair Business Practices Act, deceptive practices under the Consumer Legal Remedies Act, and breach of contract. He is seeking Class certification, damages and injunctive relief.

A copy of the Comcast Class Action Lawsuit can be read here.

The case is Craig Ritchie v. Comcast Corporation, Case No. 12-cv-173162, Superior Court, State of California, County of Santa Cruz.


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Updated February 3rd, 2012


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  • Anonymous February 22, 2012

    There needs to be MORE Comcast Class Action Lawsuits for the love of God! They are such crooks and are probably paying off everyone to keep them out of court. C’mon everyone, file more!

    • Anonymous January 2, 2014

      Who do I call..Comcast is blocking my E-mail

  • Anonymous May 29, 2012

    How do we file a class action suit?

  • Anonymous August 16, 2012

    How do we join this suit? They did the same to me

  • Anonymous October 4, 2012

    This Crooked business did the exact same thing to me!!!!!! I had a $240 credit because my internet and cable were out constantly, and I Spent NUMEROUS HOURS of my life fixing the issue. Now I’ve cut off services and was told by at least 20-40 different comcrook employees that I have a zero balance and nothing more needs to be done, only to find out Yesterday that I somehow STILL OWE MONEY AFTER DISCONNECTION AND ZERO BALANCE, EVEN AFTER I HAD A COMCAST EMPLOYEE TELL ME I WAS RECEIVING A $70 CREDIT CHECK IN THE MAIL!!!!!!!!!!!!

  • Anonymous November 12, 2012

    The same thing has happened to me but I have never received any credits. Hours and hours with no phone, Tv or internet, But they dont care. I would also like to know who to get in on this suit. I dont see a claim form anywere on there,

  • Anonymous November 15, 2012

    After I negotiated a cheaper rate for two years, committing to pay the regular rate for the next two years, TCM was discontinued. TCM is my wife’s favorite channel. I have not checked yet, but I’m wondering if Comcast still wants me to stick to my end of the deal. My assumption was that we would get the same channels.

  • Anonymous November 17, 2012

    Is there a class action lawsuit against Comcast because of the bad Closed Captioning (CC)? I’m deaf andI need this CC.

  • Ted January 6, 2013

    I think this site is owned by Comcast. It is here to direct you away from actually doing anything against them.

  • Marie January 18, 2013

    I can tell you I have been with this company for two years, the first year we made a payment and the very next month they said I didn’t, even when I have my bank to back it up, took me three months to fix this. Now this past year, We pay via phone, no cable bills in our mail which we did request to have them sent, so I call each month on the 15th to pay our bill Jan 15th 2013 I call to make our usual payments, behold the computer automated statement stated we’re a month behind, I don’t think so, so I called our bank again I made monthly payments never missed, so I chatted online with an agent who said this happened in oct, I told the person it’s a mistake the bank confirmed my payments, then I called today 1/18/2013 that person said it was in July again I told that man he’s wrong We paid that month, I explained that the bank went back a 1 1/2 and seen we paid monthly never missing a payment and all payments over 188. so I explained to him that there must be a mistake, he said in July we missed a payment that our bill was 394.? wow I told him that is impossible our bill is 188. always, he refused to look or anything didn ‘t want to listen to reason. So we’re screwed no one there wants to admit they made a mistake.. I have bank payment stubs and can prove this. I refuse to pay for something I have already paid!! I want to join this lawsuit..

  • Marie January 18, 2013

    also we have had periods daily where we dont have internet or phone, called them they come out say it is fixed, but it’s not, then we had times when service was out two days did they credit me no?
    so yeah a bad business.

  • f c wilcoxon February 2, 2013

    Has this been settled? There are many neighbors in my building with same circumstances.

  • Fran February 3, 2013

    ok, its time to start complaining about email accounts not being able to receive any emails. Also, where are all of my email I had from 6/2012 up to 12/24/2012? Gone-Baby-Gone !!!! I have not received any emails on my comcast account via their web email since January 14th. Its now February 3rd. I can’t get to them via phone or chat as well. All I get is a recording and music. Saying that all customer care reps are currently business. I BET THEY ARE. Comcast needs to start hiring back their technical experts and people with experience. Both business and technical experience is needed. Also… STOP OUTSOURCING TO OTHER COUNTRIES and USING THOSE NON-US so-Called technical resources to try and fix problems.

  • Cindy Maxion February 24, 2013

    Their rentals states 2 day rental and they are only for 1 day. You are charged twice. They advertise it is a two day rental, but in reality it is a one-day.

  • Cindy Maxion February 24, 2013

    In Comcast’s Xfinity on Demand Movie guide their movie rentals are false information. We rented a movie, Hitchcock for $4.99 2 day rental, the next day it was showing 14 minutes left on rental. I contacted Comcast and they said it was true. It states 2 day rental, but in reality it is a one day rental, you are charged twice if you want to watch it again.

  • Jan March 22, 2013

    Last year I was fed up totally. They (Comcast) lie through their teeth. I only wanted basic. They were charging me for Basic 1 and extended Basic. Finally I bought a flat screen tv. I also bought a Roku and I do NOT have internet with them but, Fairpoint in NH. Well their box knocked out my Roku and my wireless router and my internet. I was livid. I unwired their box on my own, and only screwed in the cable cord. Hit the “menu” to my tv 4th icon, and clicked “channel search” . WITHOUT their box, I have at least 50 stations, and needless to say they are livid with me. Now I got another letter saying they will be encrypting the cable cord ..service coming in…Can’t! Only can do with their box. For all of you out there? I now pay $10.78 a month…Why? Look up geek sites. ALL of the new Flat screens have EVERYTHING built in…Qam tuner, HD, LED, LDT…everything. You don’t need their box. And try and get their little streaming box with 300 stations and no monthly payments. They are always sending me a threatening letter and I just may file ANOTHER complaint with the FCC.

  • Susanal August 22, 2013

    I am fed up with the Comcast’s service that never works. I have a long story and documents to prove it! Thanks, Susana

  • Donna Torelli September 12, 2013

    They added Ixfinity TV to my bill on April 29th, 2010, when I had digital phone installed. I didn’t notice the charge until a couple of days ago, but I never had TV installed, nor do they have any paperwork. I have been a customer of Direct TV for about 20 years, and is the only provider I have had. They will not reimburse me for my 2K, because they said Illiniois Law states that if a customer doesn’t notice an error on their bill then the provider only has to reimburse them for 3 months. I can’t see a law being put into place. That promotes these companies to roll the dice on adding features that people didn’t order. If they get caught then they only have to reimburse 3 month and can pocket the rest.

  • Amy September 18, 2013

    Comcast is the worst company I have ever had interaction with (poor customer service, off-shore customer service making communication impossible in some instances, passing you around from department to department (did that to me for three hours one day, accomplishing nothing). Instead of solving any of their huge problems, they just changed their name to Xfinity. Please warn your friends about them. Thanks.

  • Francisco Olguin September 23, 2013

    Same issues as plaintiff, but in Georgia. My service for both cable and internet have been disconnected on 2 seperate occasions and I am forced to pay for entire month in full because I was told my “account was still active” even though I received no services or benefit. Highly unethical, and should be illegal in my opinion.

  • Jeff Potter October 6, 2013

    I have been charged ahead of time, been ignored, charged late fees for charges that were not late. I have suffered damages

  • Ed Floyd October 14, 2013

    Sign me up and contact me for illegal practices of Comcast?Xfinity

  • Pat Flesch November 24, 2013

    Comcast sold me their Blast and install service when I called to terminate their service as its very costly (~$75) for just the Internet. They never came out to install the service but still charged me month after month for the non-existent Service. I called them after a couple of months to inquire about the problem. The Comcast Rep kept saying that I was being charged because I had purchased Comcast Blast. I tried to explain to him that I had not received any of what I had paid for but he couldn’t understand what I was saying???? After 10min I asked to let me speak with a supervisor He kept saying they were busy. The person I talked to couldn’t understand that I never received the service, boxes, or install??? After ~1 hour I gave up. Please help. -Pat

  • Rebecca December 30, 2013

    I called and cancelled my service in July. I moved. 3 months later my parents (?? How did they get that number?) get a call from collections looking for me (I was out of the country.) I chat with them online, where they say they’ll create a ticket to somebody who can correct it. A month later, I get another call from collections. After 3 hours on the phone, I was bounced from billing, to “Customer resolution” back to billing, to the cancellation department. I spoke with a supervisor after that. Thankfully we were able to be amicable. I had to pay something like $2.16, instead of the $120 or so they wanted. To have done with it, I was glad to pay. In that time, I had been disconnected twice.

    To cancel in the first place, you have to call a place where they don’t pick up. The first time I called, it said they had a 4 hour wait time, so I called again later where it was 30-40 minutes. It should be illegal to not have a way to cancel services. I got dropped to collections. The supervisor said she would contact the company to get me out of collections and that would take off any negative effect it had on my credit… but who knows.

    Everybody I contacted was able to see I had called to cancel services, but nobody was in power to do anything about it. There is no supervisor available in the cancellation department, and most of the employees seem convinced their supervisors can only do the same things they can.

    I got an email from my gym regarding a class action lawsuit about their cancellation practices. It seems to me what comcast does is inexcusably illegal.

  • nancy tempest January 2, 2014


  • tornia s February 20, 2014

    Comcast is a crooked company I want to know how can I join in a class action lawsuit against the company charging for services that was never done stating that my monthly will be a certain amount but I got my bill it was a different amount. .so I discontinued there services and now they are refusing to pay me back my money .so how can we sue that crooked company.

  • Arthur Taylor March 3, 2014

    My name is Arthur Taylor and I have service with Comcast.It seems every time I pay my bill they seem to delay on posting it my account.I just posted $300 for this current one but talking to a CSR regarding said issue I’m hearing static loudly.I paid said amount last Friday at a grocery store across from where a former payment ctr was.What is Comcast problem and is it possible to get this problem resolved amciably for both
    parties?Somebody at this law firm contact me regarding said issue and if lawsuit is still active.

    Arthur Taylor

  • Paula Moore March 11, 2014

    I was hit with the same foolishness from Comcast by saying I owe money on an alleged account I did not have. I have tried to resolve this issue with them and I kept getting the run around.

  • Ray Johnston March 19, 2014

    This is still going on. I was a Comcast customer.
    Two months ago I called in to down grade my service with Comcast and I received an Order Number.
    One month ago I received my bill and my service had not been downgraded. I called Comcast and they said they had no record of the transaction. After several minutes of arguing I told them I had an Order Number. They said, we have that order but it was never processed and my bill would not change. They said they would process the bill as of this day. After some more arguing they agreed to correct my bill.
    I was so angry, that the need day I took all the equipment to a local Comcast office and I cancelled all my services we Comcast. I asked for a printout of the cancelation order, she had no way to print it, so she printed out a screen shot of the completed order. This screen shot also showed the down grade order from a month earlier.
    On Monday, March 17, 2014 I received another bill from Comcast for March and April. I call in again and told them I had cancelled my service, and again they said they had no record of a cancelation. Again I told them I had an order number and he said there was no order. After I start reading off the information on the order, he said he had the order, but it had not been processed. We followed the same routine as before. After I threatened to get a lawyer, he connected me with a different department.
    They said to ignore the bill and that they owed me $23.00.
    This appears to be a routine they follow to rip people off. I f it happened to me twice, they are probably doing it to everybody (policy).
    After a period of time, I expect to get the bill again with a letter saying they are turning it over to a collect agency.

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