Pocket HoseHome Depot U.S.A. and Telebrands Corp, the maker of the “As Seen On TV” logo, were hit by a class action lawsuit Tuesday alleging that they sold a line of defective expandable garden hoses that are prone to breaking.

Lead plaintiff Michael Klemballa alleges in the class action lawsuit that the “Pocket Hose” and “Mini Max Hose” products sold by the companies are not “strong enough for any job,” as advertised.

The Pocket Hose and Mini Max Hose are expandable garden hoses first introduced through TV infomercials by Telebrands in August 2012 and later displayed and sold in Home Depot stores. The hoses come in various lengths and retail between $12.99 and $42.99 depending on length. A number of national chains display and sell the hoses using Telebrand’s marketing logo, “As Seen On TV.”

Klemballa filed the Pocket Hose class action lawsuit on Feb. 25, alleging the 50′ Pocket Hose he bought from Home Depot for $19.98 in June 2013 burst within a month and a half of purchase. He claims that he relied on statements made by Telebrand during an infomercial that the hose was “a rugged and durable garden hose that was strong enough for any job.”

Klemballa points to claims made by the manufacturer in infomercials that “the Pocket Hose is ‘strong enough to pull [a] 5,000 pound SUV,’” and “that the Pocket Hose product is made utilizing ‘heavy duty fire hose construction,’” as well as statements touting “Pocket Hose’s expandable accordion design that helps it grow long and strong enough for any job.”

Klemballa also alleges that national retailers, including Home Depot, Sears and Walgreens, utilized the same promotional materials on their websites and in their displays. The class action lawsuit further claims that thousands of others have had similar problems with their Pocket Hose by complaints are found on message board and consumer review websites.

In sum, Klemballa states in his proposed class action lawsuit “the claims that Pocket Hose is ‘durable,’ ‘made of heavy duty fire hose construction’ and ‘strong enough for any job,’ are false and misleading” and that “[u]sing Pocket Hose in the exact manner as advertised causes the device to leak or burst, rendering it useless and unsuitable for the ordinary purposes for which they were advertised, marketed and sold.”

Klemballa alleges that Telebrands and Home Depot’s advertising, marketing and selling Pocket Hoses affected potentially millions of individuals who purchased the Pocket Hose based on promises made by Telebrand and Home Depot both in the United States and in New York in particular and harmed those individuals when the Pocket Hoses they bought burst or were damaged when used normally. Klemballa’s legal allegations include violations of the Magnuson-Moss Act, breach of warranty, breach of implied warranty of merchantibility, unjust enrichment, false and misleading claims, misrepresentation, fraud and unlawful business practices, and violations of New York’s General Business Law.

The lead plaintiff, Michael Klemballa, is represented by James E. Cecchi and Lindsey H. Taylor of Carella Bryne Cecchi Olstein Brody & Agnello PC and by Antonio Vozzolo and Courtney E. Maccarone of Faruqi and Fariqi LLP.

The Defective Pocket Hose Class Action Lawsuit is Klemballa v. Telebrands Corp. and Home Depot U.S.A. Inc., in the U.S. District Court for the District of New Jersey.

UPDATE: Telebrands has agreed to a class action settlement that will provide cash benefits to consumers who purchased Pocket Hose products between Nov. 6, 2009 and Jan. 30, 2014. For detailed claim filing instructions, click here.

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68 Comments

  • Mary M February 28, 2014

    I have this hose it not strong as the say. Its a piece of junk.

    • Johnny Azzarelli March 4, 2014

      IUt is a waste of Money, I have purchased a total of 5 thinking I will get the bigger one or just a bad one ect…they all have popped, sprung a leak ect…dont waste you money of this POS!

      • jbippus March 7, 2014

        I purchased at least 5 last summer thinking it was something that I did and I liked how the hose was so easy to move around. But, I quit purchasing them finally and realized they were just such a waste of money. How do I join the class lawsuit?

    • Donna Stordahl March 6, 2014

      Brought this hose, use it twice and started ripping apart. Piece of Junk, ripped used tape to stop the water leaking, tried taking it back, and they said it was too used.

  • Mibhael Briscoe February 28, 2014

    Its a pice of crap.

  • Jim February 28, 2014

    nice idea, never worked; rubbish.

    • Annamarie March 4, 2014

      Absolutely agree. Went to the landfill shortly after purchasing it. Sprung leaks at the coupling, outer cover tore, bubbled, etc. if there ever was a lawsuit in the making this one surely fits the criteria. AMH

  • karen March 4, 2014

    I thought I had purchased the”lemon”……..mine started leaking around the area connected to the water faucet within 10 uses. Karen

    • Terie March 4, 2014

      I bought two and experienced the same leakage problem with both of them. The piece that connects to the
      spickit. Nice idea. Terrible product.

  • Robert Maldonado March 4, 2014

    Was only able to use it once

  • Dick Lachapelle March 4, 2014

    My hose burst after second use. My water pressure is only 65 pounds. Piece of junk. Rip off.

  • Meg March 4, 2014

    horrible product. exploded like a water balloon within 8 uses.

  • D. Kositzke March 4, 2014

    Should have known better. I bought (3) of these items and none lasted more than a week. So how do we file our names on this lawsuit?

  • Marie March 4, 2014

    bought really didn’t do as they claimed, 50ft not worth the money

  • Peggy Gatto March 4, 2014

    this hose was so crappy after 8 uses threw them both away, what a waste of money…I am now back to the OLD WAY.. pull and tug and untangle the old hose..

  • pat latour March 4, 2014

    We had our less than a week when it sprung a leak. Waste of money.

  • Jimmy March 4, 2014

    Bought 2 and both broke within 2weeks. Junk junk junk

  • Larry joiner March 4, 2014

    This product was defective 30 days after purchase it was used maybe 5 times and failed.

  • Sherry McCown March 4, 2014

    I agree with all posters, I loved the light weight, but assume that is the reason for the “blow out” after the 3rd use. Very disappointed!

  • Sandra March 4, 2014

    I brought this hose to water my plants. I burst in my hands while I was using it. It really hurt my hand and turned it red from the impact of the balloon like object. Its a price if junk!

  • DG March 4, 2014

    Medium water pressure blew nozzle off end of hose!!. Can’t be used even with waterproof tape trying to hold nozzle back on hose. Very bad purchase!! Only my second use too.

  • Johnny Azzarelli March 4, 2014

    Complete utter TRASH!

  • SCOTT March 4, 2014

    Bought 5 and 2 burst one the plastic manual shut off exploded and nearly put my eye out

  • Alex March 4, 2014

    Darnnnn I just Bought ONE!!!!!!!

  • Dan Meyers March 4, 2014

    I was using mine for “Rectal Irrigation” which was one of the benefits touted on the TV commercial. The coupling burst on the 1st try and sprayed black goo all over my nasty regions. Where can I join the lawsuit?

  • Denise March 4, 2014

    I’ve gotten several of the hoses and they all leaked. I originally bought two of them at WalMart so the hose would reach most of our yard. I’ve returned both the hoses several times for leaking and WalMart lets me return the defaulted hoses. If I did not have $40 already invested in them, I would get new standard hoses. They have a nice concept with the hose but they don’t work.

  • Ronald Collins March 4, 2014

    Our 25 ft hose was horrible. Broke in two and never did work right.

  • Erica March 4, 2014

    Yep. Mine burst on the 3rd use.

  • sheela March 4, 2014

    Bought mine for use in a 1/4 acre yard and within 3 months, it was leaking. Taped it and then from rolling and unrolling, developed a crack. Did your 50 ft hose do that too?

  • Becky March 4, 2014

    Purchased these as Christmas gifts from Walgreens and ALL burst in about a month. It is now a family joke at Christmas. Totally was misrepresented in their infomercial – “strong” – I don’t think so

  • annette ciappi March 4, 2014

    I had the 50 ft hose and it burst in 2 weeks

  • Carol Marshall March 4, 2014

    I had the 50 ft hose and the same thing happened to mine too.

  • Susan Cadis March 4, 2014

    I too purchased this hose based on the advertisement. The first time I used it it thought what a cool hose. It did what it was suppose to do. Recoiled itself like the ad said. The second time I used it…… Water exposed everywhere. I took it back to Home Depot and got another one. Same exact thing happened. After buying 2 more i gave up.

  • Sandra Broussard March 4, 2014

    I bought 2 of the. Thought the idea was great, than when I put hose fittings, the hose was leaking in that area. The hose than started leaking through the shrinkage.

  • Diana March 4, 2014

    I purchased 2 two years ago and have replaced them 3 times now for free from Bed Bath and Beyond. I really like them that is until they burst and then need to be replaced again. I would like my money back but the store will only replace!!

  • Greg March 4, 2014

    Broke after 1st use. Absolutle garbage.

  • jcmoore March 4, 2014

    Got one as a present and it broke

  • clay March 4, 2014

    I bought the 50 foot hose at Wal-Mart and thought I was getting something good,
    less then a week later it was in the trash, it started leaking real bad were the hose connects to the spiket

  • larry Parker Sr. March 4, 2014

    There are laws to prevent sales of defective products on the market, how could this product pass testing in the first place and sneak through the process, I purchased 2 and was very dissatisfied with this product.

  • LU ANN RABENSTEINp March 4, 2014

    I bought 2. I thought they would be so convenient. BOTH broke in a matter of 3 weeks. What a waste of money.

  • Karen B. March 4, 2014

    I bought 2, what a waste of money. One leaked like crazy by the faucet connection and the other one burst in the middle of the hose. Both after only a few uses.

  • chris L williams March 4, 2014

    I bought 1st hose at fair in Mn and the end coupling blew off in my wife’s hand, thinking it was just a fluke i bought another hose, but haven’t used it yet ?

  • Terry Knight March 4, 2014

    I bought 2 hoses and they both sprang leaks within a month. I also was given one by my neighbor and the end coupling came off. The hoses are pieces of junk.

  • Crystal Sinclair March 4, 2014

    I bought my mother one because she loves to garden, but her left arm is paralyzed. I figured it would be light weight and easier to handle than a regular water hose for her. The first one leaked like it had been stabbed with something. I thought maybe it got punctured on the ground. Bought a replacement and it leaked so bad where the hose connects to the faucet, we got no water pressure. The 3rd burst in the middle, these hoses are GARBAGE!!!!

  • Marion March 4, 2014

    purchased 3 hoses all junk, sent back to company for refund never received anything.

  • Gerri March 4, 2014

    I ordered( 2) 25 ft 0nes from Carol Wright,catalog last summer,burst after 2 uses.If anyone actually tried this product ,how could they do a commercial ,praising it,when they knew it was a piece of junk?

  • robert March 5, 2014

    mine blew open after 5 minutes -watered my plants then went to work —–junk———garbage————-scam——–cost me over 40.00 in water as I was at work all day .when it failed ………………..

  • Lisa Brazzel March 5, 2014

    We purchased it for our camper thinking how great it would be as it was so compact and would store easily. Within ten minutes of my husband attaching it the pocket hose to the faucet it blew. Water everywhere. It jsut broke. We were so dissapointed. Like fools we also felt maybe we had just bought the Lemon .Seing hte commercials andthe huge popularity of this product we thought we shoudl give it another try :( so we purchased yet another (didnt take us five time to figure it out though) same thing happened immediately after hooking onto the faucet and turnng on the water it just exploded.WOW what a poor product and such false advertiseing. Shame on them.

  • madskit March 5, 2014

    Mine started leaking right away around the valve to shut it off. I use it now to fill my cat’s water dish. I know that if I put it under too much pressure, I’m gonna have water running down my arm. Wish I could get my money back.

  • DAVID R. DEBURR0 March 5, 2014

    HELLO,

    I HAVE PURCHASED AND OWN THIS PARTICULAR PRODUCT CURRENTLY.
    AND HAVE UTILIZED SAME, AND FOUND THAT THIS PARTICULAR PRODUCT’S OVER ALL QUALITY, AND DURABILIITY, IS NOT WHAT I EXPECTED.

    AND

    MY HOPES FOR A LONG LONGEVITY OF THIS PARTICULAR PRODUCT, IS NOT AT ALL, LON LIFE LASTING, DO TO IT’S CHEAP PLASTIC END FITTINGS, ETC..

    PLEASE CONTACT ME AT YOUR CADENCE, REGARDING BEING A PLAINTIFF IN YOUR LEGAL CIVIL COMPLAINT PROCESS AGAINST THIS PARTICULAR PRODUCTS COMPANY.

    • Donna Stordahl March 6, 2014

      I too purchase the 50 feet hose, and it only last two times. False advertising, it said it was very durable. Not at the least. Donna Stordahl

  • Martha Fraleigh March 6, 2014

    I purchased two of these hoses thinking how much lighter and easier to use they would be. Sorry to say that they are worthless, nothing like throwing your hard earned money out the window. The worst part is I am now out $39.98 plus tax and have to go buy a new hose.

  • Richard Masi March 6, 2014

    I have the same story.. I purchased 3 50 footers for family and they all turned out to be junk. What a waste of $$$$.

  • Sandy March 6, 2014

    I bought the 25 ft first for simple watering of my flower beds. It burst after 3rd use. Like most of the others I have noticed, I them bought the 50 ft thinking it would be stronger, but to no avail, it also burst!! Waste of money, where can I also join the suit!!!

  • keith March 6, 2014

    i also purchased 4 of these hoses trying to save space what a waste of money all 4 started leaking and or bursting within 4-5 uses went back to the old standby rubber hoses and hose reel

  • pool pump repair guy March 6, 2014

    It worked well on TV .. buy more maybe you just got a bad one. I seen these at target and I knew better ! they might have a use in some places, I just couldn’t think of one. TOW rope ? lol

  • JOANN March 6, 2014

    I THOUGHT THIS WAS GOING TO AN AWESOME PRODUCT. NOT AT ALL IN THIS CASE, I PURCHASED ABOUT 6 OR MORE EXTRA STRENGTH ONES. THEY TOO FILL UP APART. SO DISGUSTED BY THIS AWFUL SCAM. THIS COMPANY SHOULD BE ASHAMED OF THEMSELVES.

  • connie DiBiase March 11, 2014

    I bought two of these from Walgreens one for the front and back of my house both last about a week and a half before they popped. I could not believe it what a waste of money and I couldn’t take them back because of course I threw the receipt out I will know better next time….. Do not buy.

  • Elaine Evans March 12, 2014

    Bought my hose last summer and used it a few times. Kept it in my garage until I got it out to use yesterday. When I turned it on, it leaked profusely at the upper part of it. I put it in the trash.

  • Melissa March 14, 2014

    I purchased 2 one for the front yard and one for the back ,,,, they both burst at the seams soon after purchase

  • nancy March 16, 2014

    I am trying to get a claim to fill out …..where are they??????????????????

  • Mary-Ellen March 24, 2014

    Totally agree..the product was great for awhile and then the outer covering started to split and the inner hose started to “herniate” out of the covering and then popped like a water ballon…I had 2 and BOTH of them had the same problem…concept is great but they need to fix the problem…wasted $26 plus tax..

  • Matt April 2, 2014

    I bought this hose in 2013 and in less than 30 days water would spray from 3-4 pin hole leaks in the hose. The hose exterior faded in color and started to fall apart before the end of summer. The only good thing was that I bought one!

    Matt from Wisconsin

  • Matt April 2, 2014

    How do we sign up for this class action lawsuit?

  • Top Class Actions April 3, 2014

    UPDATE: Telebrands has agreed to a class action settlement that will provide cash benefits to consumers who purchased Pocket Hose products between Nov. 6, 2009 and Jan. 30, 2014. For detailed claim filing instructions, click here: http://www.topclassactions.com/lawsuit-settlements/open-lawsuit-settlements/22524-telebrands-pocket-hose-class-action-settlement/

  • Robin Diaz April 29, 2014

    I purchased two of them a couple of weeks ago and I didn’t even get to use them once. As soon as I turned the hose on I got soaked because the leak was where the hose was attached to the nozzle.

  • Yousef June 5, 2014

    The lawsuit should be dismissed by the court since I have experienced great satisfaction with Telebrands. I bought six of their original hoses and all of them broke but when I contacted them they replaced all six with hoses as they failed with ones that that are better than the ones that broke. I can not be happier for the courteous and prompt manner in which they replaced them at no charge. We have become a litigious society that rushes to sue as the first recourse rather than contacting the supplier as I did. I hope, insha Allah (God willing), this lawsuit will never have its day in court as long as Telebrands replaces the ones that are defective as they did with me with no questions asked. I read all the comments here. Am I the ONLY ONE that took the time to contact Telebrands to get free replacements???
    Yousef

  • Walter Prochorenko July 23, 2014

    I’ve had several Pocket Hoses as some of the merchants where I purchased them were good enough to let me return defective ones and get free replacements. In total I would say I’ve had eight (8) pocket hoses in our home in NJ and our vacation home in Florida. These were in various lengths.

    ALL EIGHT (8) did not even last one year.

    I wrote to the importer of the hoses (Telebrands Corp. in Fairfield NJ) and they were the rudest, most obnoxious, and unhelpful people that I have ever dealt with. How they stay in business is beyond me. I guess the old adage is wrong. “You CAN fool all of the people ALL of the time”.

    You’re better off giving the $20 to charity or burning it than going though the aggravation of using Pocket Hoses.

    The new motto should be: “If you want to be hosed, used a pocket hose.”

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