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RCI Points Program Class Action Settlement

By Sarah Pierce

 

RCI settlementTimeshare company RCI, LLC has reached a class action lawsuit settlement over allegations it improperly rented timeshare inventory to non-members. If you participated in RCI’s Points Exchange Program, you may be eligible to file a claim for a cash payment. 
 
The RCI settlement will resolve a class action lawsuit, entitled Glenz v. RCI, that alleges RCI rented certain timeshare inventory deposited by members of the RCI Point Exchange Program to non-members, rather than make that inventory available for exchange solely for members.
 
RCI denies it did anything wrong, but has agreed to a class action lawsuit settlement to resolve the litigation.
 
Class Members of the RCI points program settlement include all U.S. residents who were members of the RCI Points Exchange Program, either directly or through a vacation club, on or before April 25, 2012.
 
Class Members of the RCI class action lawsuit settlement will receive one of the following cash benefits, as long as they submit a valid claim form by the deadline of August 24, 2012:
 
(1) Current RCI Point Exchange Program members will receive a $12 cash payment;
(2) Former RCI Point Exchange Program members will receive a $10 cash payment.
 
Claim forms and more information on your rights in the RCI Points Program Class Action Settlement are available at www.PointsProgramSettlement.com.
 
Detailed instructions on how to file a valid claim for the RCI class action settlement can be found in our Open Lawsuit Settlements section.

 

 

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Updated May 22nd, 2012

 

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29 Comments

  • Anonymous May 26, 2012

    We are past members

  • Anonymous May 26, 2012

    We are past members

  • Anonymous May 27, 2012

    There was nothing available when we wanted to use our time share

  • Anonymous May 28, 2012

    Each time we called to try and use our timeshare we were told all the rooms were full.

  • Anonymous May 28, 2012

    Like the comment above we were always told all rooms were filled,and from what I understood,not by R.C.I. menbers.Why have a time share if you con not use it?

  • Anonymous May 28, 2012

    We purchased the points time share in Kissiminee Florida and was promised the banking of points to next year, the ability to use points for air fare car rental and exchange availability any where. They are liars and I would like the State of Florida Attorney General to allow people who were scammed as we were to get back our initial investment as it was fraudulent action by the sales representatives and the company. We were not allowed to use the 75000 points all in the same year for several years and even lost points. We now are back to 75000 points usage but we are having to pay out pocket cash plus points, we were told this would never happen, maybe tax fee only. We were really taken advantage of and I don’t want to be part of this shady establishment.

  • Anonymous May 28, 2012

    We were scammed and cheated, could use the points when we wanted and have to pay out money that we were told would never happen. The Settlement of the class action suit is a joke, we lost points and accrued additional monetary charges. When you consider all expenses the points were misrepresented by RCI and the staff. We reject the Settlement, we want our initial money’s refunded and Florida should make it a reality for all who were scammed.

  • Anonymous May 28, 2012

    I too feel the same way.. they con you by offering extras to appeal your interest, but WATCH OUT FOR ALL THE SELLS PITCH, DON’T FALL FOR IT !
    I was offered a trip to Hawaii, three days durning the week by the way. They make it sound like you can choose NO CHANCE! As I continued giving my dates Month after Mo. a year has passed, now the inform me I’m on top of the list and we now have to book you in a year from now Next May 2013, No refund. Oh they ask for $100.00 as soon as you try to redeem your trip.
    On top of this there is NEVER A TIME SHARE AVAILABLE, especially with the LAST CALL! I FINELY BOOK A TRIP TWO YEARS LATER… BOOKING ALMOST A YEAR IN ADVANCE… There was only one full week available other then IN THE OFF SEASON. NOW I UNDER STAND WHATS GOING ON… BUMMER! SUCH A DISAPPOINTMENT.

  • Anonymous May 29, 2012

    We “upgraded” for week 53 and were suppose to get 75,500 points each leap year for the rest of the time. We got the extra 75,500 points in 2007 when we upgraded and when this leap year rolled around we did not get our extra points. They claimed they mailed us a letter and called. When I requested a copy of the letter then they said they did not send out a letter. We never got a call to pay extra maintenance fees. We feel like the home resort Summer Bay in Florida cheated us and their sales people lied to us. I informed RCI about all this but we have not gotten our money back or given the extra 75,500 points.

  • Anonymous May 30, 2012

    what a scam!!! We upgraded with Celebration Resort in Orlando,Fl last May 2011 for 210,000 pts bi-annual, plus 3 3week vacation certificate a year. When 2012 rolled around we were told by Celebration Resort (now a Festiva Resort) that our contract was not legal but in fact a fraud! We will not receive the points!!!! or the vacation certificates, Ever!!!! We paid big bucks and Celebration, Festiva, RCI nor the legal firm that handled the deed wants anything to do with this. All we get is a runaround. No one is taking responsibility for this nor do they care!!! Mike Sills was the salesman @ Celebration and he should be hung by his you know whats!!!!

  • Anonymous May 30, 2012

    I have never gotten a week or place I asked for. I’ve been a member for many years. Last August I put in for Ocean Side Cal. for this August. Yep, you got it. There is nothing available. Wonder how many rentals to non members got my unit?

  • Anonymous May 30, 2012

    What a scam is right all the money we have spent and we can never us our points, with out paying more fees.and never can get the times we want,. shame on those for who work for such a company.

  • Anonymous May 30, 2012

    We do not take very many vacations, been a RCI member for many years, but when I call we can never go where we want to because there is no available. The fees are always paid five years ahead, because they say fees will be more money in coming years. Reading all the comments they are all so true. RCI STINKS.

  • Anonymous May 31, 2012

    I purchased the travel insurance and have been approved for reinstatement of a travel certificate that I have yet to receive. I started the process in October of 2011. It is now May 31, 2012. What recourse do I have?

  • Anonymous June 1, 2012

    This was a major disappointing time share. After having spent time and money, the results were all negative for our purchase. The cajoling, persuasive talk was all for the benefit of the salesperson, not the owner. The fees and publicity were all fraudulent.

  • Anonymous June 2, 2012

    I used my points but still had to come up with fees

  • Anonymous June 10, 2012

    I have never been able to use my points but one time in 8 years. I was ALWAYS told nothing was available for what I wanted. I have also had over over 57,000 points lost or taken from because they say I did not roll them over. If you don’t use your points they make you pay a fee. For What? I am trying to get out of this but nobody will buy my time share.

  • Anonymous June 13, 2012

    we are to make reservations on internet.Yea right. We have to call every time we try to use. We were told it would be free for life. Well it is not free they have lied to us and from reading others they lied to a lot of people.

  • Anonymous June 20, 2012

    Nothing what we want is ever available , we have to pay exchange fees. Our shares are for sell, but there is no chance that anybody will buy it.

  • Anonymous June 30, 2012

    I agree with all of the above . There is never anything available even months in advance ITS A RIP OFF.

  • Anonymous July 23, 2012

    RCI didn’t have any units to exchange, but could purchase a week at the resort for $900. I’ve never been able to use the points for a few days and pay the lower fee. The points program for hotel and car rental is a joke. I got lower prices going directly to the hotel or car rental. We paid extra to be points members because of the benefits. What benefits?????

  • Anonymous September 7, 2012

    horrible practice taking advantage of people trying to fing a way to have a great trip at lower rates and when I look I cant find anything available whilst resorts have the rooms and offer them as rentals instead. I feel this is a theft of our hard earned money. What is this guarentee with points websites that if you read their fine print covers nothing. I find flights available on other sites and rci points posts rediculous flights and none Im veiwing . this should be restructered too help us not hurt us

  • Anonymous November 9, 2012

    I needed similar quality info but about, pest control

  • Mary January 8, 2013

    $12 each for settlement?? Who were the lawyers? Did they work for RCI? It’s unbelievable that RCI has just gotten out of a lawsuit (joke that it was) and is still pulling the same stunts. I suggest if you are dissatisfied, to file a complaint with the Attorney General’s office. RCI is the most dishonest, corrupt company I have ever dealt with, and with all this feedback there are enough dissatisfied customers to get some action. They just cannot continue to STEAL from people. I am dissappointed to see what the class action results were, and RCI execs and mgt are just laughing all the way to the bank. I can hear them “Look, we got tens of thousands of $$ from each of them, plus $1000 each year, and we only have to give back $12. Winning!!” Give people what they’ve paid for, and make an honest company out of RCI.

  • Andrew January 16, 2013

    I have always been able to get the vacation packages I have requested. But I submit my request 9 months prior to the vacation date. RCI could create a better user friendly system.

  • Jerry February 12, 2013

    It seems many have had issues booking through RCI. I admit, I have seen the shady side, like trying to book a place, and you find they have nothing available for “exchange”, but then you can purchase the week as a rental for $1000 or something like that. As owners/members, we should NEVER have prices thrown in our faces when we ALREADY PAID for the use of these units!!!

    Admittedly, I have not had a difficult time getting into units I want, but I do have to plan them well in advance. For example, I have a trip to Hawaii planned in Sept. 2014…but I already have that booked now, in 2013. If you have the flexibility of being able to book early, it really does work in your favor, especially for the hot resorts/locations/destinations.

    I have also seen that it appears RCI manipulates the inventory. I was holding a 2BR/2BA unit in Vegas, just waiting another day or 2 until I was sure I’d be clear on those dates. Well, I was up at 7am EST two days ago, and I released my property, for the sole purpose of jumping back in and putting it back on hold for the day. What happened, you ask? Well, once I let the unit go, IT NEVER CAME BACK!!! I know that one one could have possibly booked it that fast. I had two internet browsers open…one where I released it and one where I was ready to place it on hold again. It just never appears again for me to book it. For some reason RCI did not allow that unit to show as ‘available’ again. I know it was…I just released it…so why did it not come back, even as I continued to check throughout the remainder of the day, and the next day??? Inventory Manipulation, folks. That is how you do it. Create the illusion of demand, when the demand really does not exist.

  • RAYMOND H MILLER September 7, 2013

    Would please tell me the outcome of this settlement. I sent infomormation on 5/17012 and have not received any feedback. Is claim still active?

  • Anat Zeelim January 24, 2014

    I just found out that for RCI Platinum members, the website does not reflect the correct number of points we are allowed to use for travel. After 5 days on the phone and receiving wrong information from a number of people, I was told by a manager that this is an ongoing problem and that the only way to use the 50% allocation is to make reservations on the phone.

    I was wondering how many people have encountered that problem. How many people are not even aware that they are given less points than what they deserve.

  • Callie March 3, 2014

    Received ck for $10 on 03/01/14 in Oklahoma.

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