I have had 13 windows replaced in the past 4 years and I had to pay for painting and other related expenses. I now have 3 large Pella (non Proline windows) rotting and was told because we installed protective film (for sun protection) these windows are out of warranty and not covered. Do I have any warranty protection for the 13 replacement windows or for the other remaining Proline windows that have not developed any leaks. ? (That I know of)

Our Pella Pro-Line casement windows were installed in new construction in 1995. Shortly thereafter the rain water leaks began IN THE WALLS on the south side of the house. Also, the bottom stiles of some of the sashes began to show signs of rotting out. These two problems are UNRELATED. In addition, the Pella patio door swelled up and became inoperative. Two different Pella reps came to look at the problems proclaiming that my situation was unique and they had no explaination for their origin. Being " concerned for my satisfaction ", I was promised a new patio door, and ultimately a new 3-section dining room window, each of which got here a year apart. The water leaks were a mystery to them. Ultimately I retained a couple carpenters to istall the door and window, and when they began replacing the door, the real horror show began. All the framing was rotted around the rough opening for the door. The water intrusion was traced to the sill of the window above. Same story for the dining room window. Ultimately, all the Pella windows on the south face of the house were discovered to be defective where the aluminum cladding at the sill had opened up ever-so-slightl y at the vertical cladding joint, ALLOWING WATER TO PENETRATE DIRECTLY INTO THE WALL CAVITY! Having lost all faith in the Pella product, we replaced them with Anderson series 400 casements and have not had ANY water leakage since 2004. The replacement patio door has continued to be a problem, admitting water into the bottom stiles, and around the door gasketing, and into the house, ruining my beautiful wood floating floor. This suit only covers the Pro-Line casement windows, so I can't expect any justice on the door . . . just yet.

igot my house built in 1998 to 2001 and had Pella vinal clad windows and since i moved all bottom of windows started getting rotting a called Pella and they offered warrenty and i kept paying labour and they provided windows and in larg house it is too much , now warrenty expired but problem is still there i rather replaced all windows with some other company .can i get some help, thanks , Khalid

I put in 14 casement windows and 3 fixed units and they are all rotted 12 years ago.I contacted the Pella dealership in media Pa 5 years into having the windows to show them the issue they came out and made a note of it and left after many phone calls they stopped returning my calls. They offered to sell me new ones. I have my receipts and also documentation of the visit from the Pella rep. Some of the windows I have already replaced.But believe me there are more. I would like to be notified (610) 521-2414 I hope the Pella dealership is reading this from Media maybe I will get my phone call returned and my windows addressed Charlie Campbell from Essington Pa 19029

In Oct. of 2012, I was washing our Pella Pro line double hung aluminum clad wood windows, when the aluminum cladding on one of the windows came off in my hands exposing the dry rot that was hidden by the aluminum cladding. We immediately contacted the Pella Window store in Ft. Collins, Co. who referred us to a distributer in Denver, Co. who wanted $600. to repair the window, however the sashes cannot be repaired or replaced, the entire window needs to be replaced, information for any of you with the double hung windows that don't know that and it wasn't disclosed when we purchased these windows. Actually the lumber company didn't know it either. The lumber yard is out of business and the distributor that they got the windows from is out of business so we have no help or support from them concerning our Pella windows being rotten and falling apart. We were the general contractors building our own house therefore the only ones left in the chain of profit is Pella. This company doesn't want to take any responsibility as I am sure all of you with these windows know. The folks that have Pella casement and awining windows are being represented in class actions suits but the double hung windows aren't included. We would like to know why they haven't been included. We would like to be included in a class action suit for double hung windows if one begins but need to know how we could get that information. We live in a dryer climate, therefore, we have just begun to experience this problem (our house is 18 yrs. old). Thankfully at this time, we have only one window that needs to be replaced and have no idea if and how many of the other windows have the same problem as in order to check we would have to take the windows apart which would ruin the windows. This has been a very stressful situation as windows are not easy to replace and are very expensive to replace. Not knowing how many windows are bad with no way to check them to see what condition they are in is also stressful. We purchased what we thought were really good quality windows. Pella had a good reputation so we thought spending the money would be a good investment. What a disappointment! Profit without Responsibility! It is just Wrong!

We have the exact same windows as Saltzman, live in Illinois and have just received the class action notification in the mail. After doing research on this, the outcome is a joke! The only ones benefiting from this are the lawyers and Saltzman.

We bought a brand new spec house in 2001 which had these proline windows installed. Within only two years, we had mold on the wood and water beading up in the corners. The back door (also Pella) had to be replaced because of moisture build-up in between.

Best suggestion would be to find a lawyer who will sue Pella for you pro bono and ignore the class action suit. Pella said themselves that the class action suit admits no wrong doing on their part and the settlement they agreed on is no different than what they offer to the rest of their customers. WHAT A JOKE!

Had to pay Pella $75 to come inspect my defective windows. The guy was rude, inspected with a moisture meter and a mirror. Give me a break. He refused to acknowledge design issues and obvious problems with the Proline. The windows can't handle normal healthy interior moisture and the guy told me I had to take my screens off so the water would not puddle on the sill. Yep, people purchase high end windows so they can remove screens every winter. Tried to say my problem cause I needed more varnish on sill. Wanted to charge me for handle repair. The report came back with no documented pictures, no record of examination procedures and report said pictures were on file. Huge scam. This Pella dealer is out of Des Moines Iowa. We live in Ames Iowa. My house and garages are loaded with defective Pella windows. This company is horrid. They used my name and address from this visit to put on their marketing list. This is an unethical company and they deserve to go under for their dishonest practice of deception and not standing behind their product.

Just like Dr. Saltzman, my husband and I had a new home built and approximately 10 years later, we noticed moisture seeping in and condensation forming on the inside of the windows, which created mold and wood rot. We contacted a Pella rep who said the warranty was over, there are no problems with their windows and Pella was not responsible for fixing or replacing the windows. I am thankful to Dr. Saltzman for taking action !!! Hopefully we will be able to replace our windows.

What can we do to help each other dealing with this emotional and financial disaster? Someone learned something yet? I cannot even go through the form. No help line, cold papers and no way to have Pella fix it for a fee

Does the lawsuit cover double hung windows?

one of our thermal pane windows has severe wood rot. the window is still under warranty, however we have to pay $400+ for labor. got to keep checking the other windows for damage

Same story, different town. All of our windo sashes are rotted. The cranks have rotted right off of some of them. It is going to be a cold winter in this house. Thank you Pella for crappy windows. Please keep us informed of the lawsuit.

How do we apply for coverage of our Pella rotting casement windows? We had one replaced just before 10 years, and now a second in the group of 8 is rotting.

We bought a home in 2005 that was built in 1997 with Pella casement windows and a patio door. The patio door rotted and swelled up ,Pella rep said to calk the bottom sash to fix the leak, I replaced the door with another brand. My windows do not show any rotting but have had a couple neighbors who have had a couple windows replaced while still under warrenty. Sure am hopeful that my slider patio door will be covered under the class action lawsuit and some other compensation for possibe future leaking of the windows.

My house was built in 1995 with all Pella Proline windows and patio doors. I have had to replace one patio door, one huge window with half-circle top (which necessitated the whole exterior stucco wall be replaced too), two other casement windows which had bottom rot and now have 7 others which Pella tells me they will "help" by giving me the windows "at cost". Never mind that I have already paid over $4,000 to replace the others. the customer service is absolutely dreadful and the excuses I've heard match the other comments=="out of warranty", not properly installed, not properly finished before installation, too much interior heat which causes them to "weep", etc.

Our home was built in 1992 with Pella architect windows and doors. Many windows have collapsing casements and leaks. A local Pella representative gave a quote for replacing the most defective windows using a different Pella style since the original double pane with interior mun-ton bar style was discontinued. The window deterioration was subtle and surly more windows will fail, so we would like to be included in the class action suit.

The judge has not yet decided whether to approve the lawsuit settlement. I am hoping he will make Pella pay for both the product and and the installation costs, but who knows. The website Pella directed me to check for updates on the case is www.windowsettlement.com The worst part about all this is not only are the windows in need of replacement, but that the leaking is also damaging the surfaces around the windows. And, if your painter did a nice job, you make not even know you have a problem until the window begins to leak in multiple places.

We have already replaced 3 windows and a set of french doors to the tune of $3000 due to wood rot in the sills. Now we've discovered the same problem in 2 triple casement windows and possible rot in the bottom of 2 other sets of exterior french doors. I just found out about this class action suit from a local lumber company rep when I called to have someone come out and quote on replacements. Pella gave us the "out of warranty" run around from the beginning over 10 yrs ago when we started noticing problems. Our house was built in 1989 and we are the 2nd owners. Are we even eligible to join the class action suit for compensation? We have at least 8-10 other windows that could go bad.

We built our home in 2000 using Pella casement windows. Just last year I needed the roto operator assy replaced and when the technician came out ,he said I needed to replace the window sash as well due to wood rot.Since the 10 year warranty had expired, he said they'd give a 25-30% discount. Not realizing this was an inherent problem with Pella ,I went ahead and paid him to do the replacement. Now, I'm noticing two more window sashes that have rot. How many more I have is unknown as the casement conceals the rot. Please include me in future legal action.

How do I get on this class action suit? I have the same issue with my Pella Proline bay window.

Eight years after we installed Pella Proline windows the sills got very soft and Pella replaced them for free. Two years later and just months out of warranty multiple windows, including the ones they repaired, leak so badly that it is ruining our carpeting. They want to charge us over 1500 per window to replace them. They should have replaced them two years ago!

We have a home that was built in 2001. Our Pella windows on the south west side of our home. (15+ windows, transoms, sliding door)are rotting badly. Two years ago, we had a local Pella rep come out and give us and estimate to replace 7 rotten sashes. Since then, almost all of the window sashes have rotted. Last year, once I heard about the suit, I did correspond once or twice with one of the legal assistants on this case. At this point, what do I need to do to be included in the settlement? I can provide any information you need. Thank you. Jacquie D.

How do we file a class action suit? We put in Pella windows in 1998 and we have this very problem of the rotting wood.....Pella told us that because the windows were out of warranty it is not their problem....seem s to me that if you are suppose to have a reliable product you would stand by it.....I get normal use and abuse...but rotting wood because of THEIR poor manufacturing shoud NOT be MY problem.

We purchased these pella windows in 1998, we have had some wood rot, are we eligible to participate in the settlement and, if so, how do we go about that? Thanks

We live in Pella. Bought a home built in 1992 which had Proline windows. Most leak and suffer some signs of condensation/le aking ... was told it was "installation problem" ... which we do not believe. It's a reason why many local contractors will not install Pella Windows, even in tthe company's hometown. Our large bank of sun room windows (yr. 2000) have some problems with water getting inside the glass divisions, one even running onto the sill and down to the floor in heavier rain. We believe it's an aluminum clad on exterior wood problem, like many other reports in the class action suit; getting a rep to investigate this, much less admint any possible product fault, is next to impossible. Pe lla is a great local corporate citizen; it has enjoyed a marvelous reputation, rightfully so, until the last 15 years or so. Disappointing. The company needs to clean up its customer relations and get rid of vague company line excuses spewed by the associate vendors.). ""

m windows were rotted along the bottoms i had to replace 3 casement windows and fixed 1 window due to wood that could not hold the hardware cranks mechanisms. and then was charged $105 .00 for Pella to have someone tell me their windows were no good. my windows were manufactured in the year 2001 .and are the proline models

I built a 200 sq ft home in 2001 and put Pella Pro-Line windows and 2 sliding doors in the home. I just had a sash rot out in one of the windows and i need to replace prior to winter. I am also starting to see weather issues with the other windows to include mold. I am going to contact the place of purchase (84 lumber) for assistance. Upon purchasing the windows and doors we were told that Pella was top of the line. Hopefullu Pella will stand behind thier product. If anyone has any other suggestions please respond.

Alvin, what make and model of replacement window did you use. These were casement windows...right ?

I have a Pella door that seems to have the same problem. Is it covered by this lawsuit?

Milford CT: Purchased ten ProLine windows in 1999 and the bottom of the sashes rotted out on two. Contacted Pella in July and a rep inspected them on Aug 6, 2012. Pella to provide a quote for replacement. He mentioned labor for installing the replacements would be 1 to 1.5 hours at $160 per hour. Then he asked if Pella had told me about the service charge to inspect the windows. His work order showed $160, but he explained Pella normally charges $75. I explained there was no mention of an insperction charge when I called in so he waived the charge without further discussion. Very strange. Now it's wait and see how Pella responds.

God, I hope my windows are not affected

I purchased pella windows in 200l. Several of the windows have rotted out and need to be replaced. Who do I contact to get replacement for these. Thanks for any info.

A representative from pella inspected our sashes a couple of years back. Five of them were rotted. He himself said that it was a design problem. They replaced them for free. I stained and sealed and installed them myself to save labor cost. I will look at the rest of them to see if there are more.