Pella ProLine WindowsPella Corporation has reached a class action lawsuit settlement over alleged defects in its ProLine series of windows that allegedly cause rotting in the surrounding wood. If approved, the class action settlement will cover a nationwide Class of consumers who purchased ProLine casement, awning and transom windows made by Pella from 1991 to 2006.

Under the proposed class action lawsuit settlement, consumers may be eligible to receive between $750 and $6,000. The Pella ProLine settlement also provides benefits beyond the warranty to consumers whose windows may suffer wood rot in the future.

Lead Plaintiff Dr. Leonard Saltzman sued Pella in 2006 alleging that he began to notice some of his window frames were rotting 10 years after installing ProLine casement windows in his new home, but the windows were no longer under warranty. Saltzman alleged the windows had a design defect that allows water to seep behind the aluminum cladding and cause wood rot.

Pella denies the allegations and maintains wood rot can be caused by many different reasons, but said in a statement last week that it is “pleased to have created a settlement framework that extends our existing customer support program with a claims process” for older windows.

“In the overwhelming majority of cases, our Pella windows performed extremely well and as designed,” Pella’s CEO said. “We know that each home or building is unique and the settlement is designed to address the relatively small number that may have experienced a problem.”

Detailed instructions on how to file a valid claim for the Pella ProLine Window Class Action Settlement can be found in our Open Lawsuit Settlements section.

UPDATE: A class action lawsuit settlement has been reached! Learn how to file a claim for the Pella Window Class Action Settlement.

UPDATE 2: On June 2, 2014, the 7th U.S. Circuit Court of Appeals overturned the Pella window defect class action settlement after finding that its terms were “scandalous” and unfair to Class Members. 

We tell you about cash you can claim EVERY WEEK! Sign up for our free newsletter.


92 Comments

  • Anonymous July 2, 2012

    We thought we were not skimping on our windows when we purchased Pella for our brand new custom home. We had a couple windows rot a few years ago; Pella replaced. Now a year OUT of warranty we have 3 more that have rotted. Pella doesn’t care that this was an on-going problem. We had to pay over $500 for these three windows to be replaced + they wanted another $400 to install them! Hope this lawsuit goes through!
    Keep us updated.

  • Anonymous July 3, 2012

    A representative from pella inspected our sashes a couple of years back. Five of them were rotted. He himself said that it was a design problem. They replaced them for free. I stained and sealed and installed them myself to save labor cost. I will look at the rest of them to see if there are more.

  • Anonymous July 4, 2012

    I purchased my Pella windows in 2011. There have been out twice to repair trim. Am I qualified to be in a future suit

  • Anonymous July 12, 2012

    I purchased pella windows in 200l. Several of the windows have rotted out and need to be replaced. Who do I contact to get replacement for these. Thanks for any info.

  • Anonymous July 15, 2012

    I just had Pella repair some of my proline windows. I paid $700.00 + and want to be notified about this class action.

  • Anonymous July 17, 2012

    God, I hope my windows are not affected

  • Anonymous August 5, 2012

    I contacted Pella in Auburn Hills MI about a problem with my Proline windows. They scheduled a rep to inspect my windows and acknowledged I had 10 damaged sashes. They gave me a date they would replace and were here as scheduled and did a nice job at absolutely no cost to me. So as far as I’m concerned, Pella has acknowledged the problem, fixed the problem and I am completely satisfied with Pella’s response.

  • Anonymous August 6, 2012

    Milford CT: Purchased ten ProLine windows in 1999 and the bottom of the sashes rotted out on two. Contacted Pella in July and a rep inspected them on Aug 6, 2012. Pella to provide a quote for replacement. He mentioned labor for installing the replacements would be 1 to 1.5 hours at $160 per hour. Then he asked if Pella had told me about the service charge to inspect the windows. His work order showed $160, but he explained Pella normally charges $75. I explained there was no mention of an insperction charge when I called in so he waived the charge without further discussion. Very strange. Now it’s wait and see how Pella responds.

  • Anonymous August 7, 2012

    I had 22 Proline windows installed in 1996 & had major issues the very first winter they were installed. Pella reps confirmed a design flaw but would not replace them. I wound up replacing them saving 2/3 on my heat bill by ‘only’ replacing the windows, not speaking of the deteriorating wood wrapped in metal.

  • Anonymous August 12, 2012

    I have a Pella door that seems to have the same problem. Is it covered by this lawsuit?

  • Anonymous August 12, 2012

    We built a large 2 story home with a walk-out basement in 2001. Use all Pella doors and Pro-line windows. We have had to replace 1 door (patio slider) and 8 windows due to rot. Pella has been good to work with but we are now out of warranty on the remainder and some show signs of rot. Have spent hundreds on the labor to have them installed.

  • Anonymous August 12, 2012

    Alvin, what make and model of replacement window did you use. These were casement windows…right?

  • Anonymous August 25, 2012

    Built new home in 1999 and Installed Pro-line windows and Pella doors. Eight years later, realized that leakage in kitchen ceiling that had been going on for several years, was coming from large window in room directly above. Pella charged us a $95 service charge to come out and caulk the window. Never mentioned that water marks on sill were due to interior wood rot. Two years later, when warrenty was up, it started leaking again. Now the sill on another window has completely rotted off and must be replaced immediately. Ten other windows are also showing signs of wood rot. Also have two doors that leak.

  • Anonymous September 7, 2012

    I built a 200 sq ft home in 2001 and put Pella Pro-Line windows and 2 sliding doors in the home. I just had a sash rot out in one of the windows and i need to replace prior to winter. I am also starting to see weather issues with the other windows to include mold. I am going to contact the place of purchase (84 lumber) for assistance. Upon purchasing the windows and doors we were told that Pella was top of the line. Hopefullu Pella will stand behind thier product. If anyone has any other suggestions please respond.

  • Anonymous September 30, 2012

    I have horrible unusual deterioration in the sill regarding my sliding glass door. I tried over five months to get tell it to reasonably deal with this to no avail. They even sent one of their inspectors who remarked that this deterioration was highly unusual. A month later they still refuse to do anything. I was wondering if anyone is aware if the sliding glass door is also covered under the recent class-action lawsuit as the deterioration seems very similar.

  • Anonymous October 1, 2012

    m windows were rotted along the bottoms i had to replace 3 casement windows and fixed 1 window due to wood that could not hold the hardware cranks mechanisms. and then was charged $105 .00 for Pella to have someone tell me their windows were no good. my windows were manufactured in the year 2001 .and are the proline models

  • Anonymous October 1, 2012

    indows were rotted along the bottoms i had to replace 3 casement windows and fixed 1 window due to wood that could not hold the hardware cranks mechanisms. and then was charged $105 .00 for Pella to have someone tell me their windows were no good. my windows were manufactured in the year 2001 .and are the proline models

  • Anonymous October 5, 2012

    We live in Pella. Bought a home built in 1992 which had Proline windows. Most leak and suffer some signs of condensation/leaking … was told it was “installation problem” … which we do not believe. It’s a reason why many local contractors will not install Pella Windows, even in tthe company’s hometown.

    Our large bank of sun room windows (yr. 2000) have some problems with water getting inside the glass divisions, one even running onto the sill and down to the floor in heavier rain. We believe it’s an aluminum clad on exterior wood problem, like many other reports in the class action suit; getting a rep to investigate this, much less admint any possible product fault, is next to impossible.

    Pella is a great local corporate citizen; it has enjoyed a marvelous reputation, rightfully so, until the last 15 years or so. Disappointing.

    The company needs to clean up its customer relations and get rid of vague company line excuses spewed by the associate vendors.).

    “”

  • Anonymous October 8, 2012

    we have a home in Michigan that has 2 sets of 9 foot sliders and the wood is completely rotten at the bottom of all the panes – We had the pella rep out and he said there was nothing they could do – Does anyone know who to contact about the class action suit to see if this issue is part of the suit
    thank you

  • Anonymous October 8, 2012

    We purchased these pella windows in 1998, we have had some wood rot, are we eligible to participate in the settlement and, if so, how do we go about that? Thanks

  • Anonymous October 8, 2012

    I have approx $30,000 worth of pella windows in my home with about half of them affected by water damage and rot to the frames. One triple window has rotted to the extent that one end the aluminum is coming off and my interior wall is damaged.

  • Anonymous October 9, 2012

    How do we file a class action suit? We put in Pella windows in 1998 and we have this very problem of the rotting wood…..Pella told us that because the windows were out of warranty it is not their problem….seems to me that if you are suppose to have a reliable product you would stand by it…..I get normal use and abuse…but rotting wood because of THEIR poor manufacturing shoud NOT be MY problem.

  • Anonymous October 22, 2012

    I have Proline windows installed in 1998, I live in and went to the Pella Window store in Pella and was told that I would be BUYING (at their cost) and paying any labor, on any window that needs to be replaced if it was within the 5 year extended warranty, past the normal 10 years. I also mentioned my Proline patio sliding door is doing the same thing, I was told that is not included in the “extended warranty”. Will this class action suit benefit me? If so how does one go about filing one?””Any info would be appreciated

  • Anonymous October 22, 2012

    We have a home that was built in 2001. Our Pella windows on the south west side of our home. (15+ windows, transoms, sliding door)are rotting badly. Two years ago, we had a local Pella rep come out and give us and estimate to replace 7 rotten sashes. Since then, almost all of the window sashes have rotted.
    Last year, once I heard about the suit, I did correspond
    once or twice with one of the legal assistants on this case.
    At this point, what do I need to do to be included in the settlement? I can provide any information you need.
    Thank you. Jacquie D.

  • Anonymous October 22, 2012

    Correction, Our home was built in 1992.

  • Anonymous October 23, 2012

    Eight years after we installed Pella Proline windows the sills got very soft and Pella replaced them for free. Two years later and just months out of warranty multiple windows, including the ones they repaired, leak so badly that it is ruining our carpeting. They want to charge us over 1500 per window to replace them. They should have replaced them two years ago!

  • Anonymous October 23, 2012

    I have recently called pella to come look at my sliding door. I built my house in 2005 and my sliding door is getting moisture between the pains and the wood is soft and rotting and turning black. I contacted pella re: the sliding door and they said it is not part of the class action suit and they are charging me to have someone come out to my house. I also have two windows doing the same thing does anyone know how I join the suit? I have all my reciepts still.

  • Anonymous October 25, 2012

    How do I get on this class action suit? I have the same issue with my Pella Proline bay window.

  • Anonymous October 27, 2012

    My home has over 60 Pella Proline windows installed in 1996. Some of the casement windows have the rot-at the bottom syndrome. Please notify me when this case gets to the point where we can join in.

  • Anonymous October 30, 2012

    We built our home in 2000 using Pella casement windows. Just last year I needed the roto operator assy replaced and when the technician came out ,he said I needed to replace the window sash as well due to wood rot.Since the 10 year warranty had expired, he said they’d give a 25-30% discount. Not realizing this was an inherent problem with Pella ,I went ahead and paid him to do the replacement. Now, I’m noticing two more window sashes that have rot. How many more I have is unknown as the casement conceals the rot. Please include me in future legal action.

  • Anonymous October 30, 2012

    I am a builder and wanted a top line window in my own home built in year 2000. I now live in a house full of rotten Pella windows. They have not stood behind their product and I will not use them in my new home construction. VERY disappointed in Pella’s lack of product support.

  • Anonymous October 30, 2012

    We have already replaced 3 windows and a set of french doors to the tune of $3000 due to wood rot in the sills. Now we’ve discovered the same problem in 2 triple casement windows and possible rot in the bottom of 2 other sets of exterior french doors. I just found out about this class action suit from a local lumber company rep when I called to have someone come out and quote on replacements. Pella gave us the “out of warranty” run around from the beginning over 10 yrs ago when we started noticing problems. Our house was built in 1989 and we are the 2nd owners. Are we even eligible to join the class action suit for compensation? We have at least 8-10 other windows that could go bad.

  • Anonymous October 31, 2012

    We also have the same issue with our Proline windows and need to know how to join the class-action lawsuit.

  • Anonymous October 31, 2012

    The judge has not yet decided whether to approve the lawsuit settlement. I am hoping he will make Pella pay for both the product and and the installation costs, but who knows. The website Pella directed me to check for updates on the case is http://www.windowsettlement.com
    The worst part about all this is not only are the windows in need of replacement, but that the leaking is also damaging the surfaces around the windows. And, if your painter did a nice job, you make not even know you have a problem until the window begins to leak in multiple places.

  • Anonymous November 12, 2012

    Our home has about 20 windows that need replacing and we already have had 9 done a few years ago. We got a quote from Pella to have them replaced but I knew there was no way they should be that bad after only 10 years. Several windows are really bad but the beauty of it is we have a lovely water feature when it rains because the water comes pouring in. If anyone hears where and how we can join this lawsuit, please let me know. Is there anything any of us can do, as in a letter writing campaign to let the judge know of the extreme cost and damage these windows have done to our homes? Not only the windows, but carpet, walls, window sills, draperies, etc. The cost goes way beyond just the windows.

  • Anonymous November 14, 2012

    Our home was built in 1992 with Pella architect windows and doors. Many windows have collapsing casements and leaks. A local Pella representative gave a quote for replacing the most defective windows using a different Pella style since the original double pane with interior mun-ton bar style was discontinued. The window deterioration was subtle and surly more windows will fail, so we would like to be included in the class action suit.

  • Anonymous November 15, 2012

    We had Pella pro-line casements installed in our living room in 2000. We almost never open them, but a few months ago we noticed that some of the sash were sagging, so we cranked them open to take a look. The rot we found was so bad, the operating hardware fell right off! Pella knows they have a problem but is refusing to stand behind their product! They gave me the same old story: “out of warranty” story, and quoted $1183.65 to replace 3 sash. I hope this class action suit provides some relief!

  • Anonymous November 18, 2012

    My house was built in 1995 with all Pella Proline windows and patio doors. I have had to replace one patio door, one huge window with half-circle top (which necessitated the whole exterior stucco wall be replaced too), two other casement windows which had bottom rot and now have 7 others which Pella tells me they will “help” by giving me the windows “at cost”. Never mind that I have already paid over $4,000 to replace the others. the customer service is absolutely dreadful and the excuses I’ve heard match the other comments==”out of warranty”, not properly installed, not properly finished before installation, too much interior heat which causes them to “weep”, etc.

  • Anonymous November 20, 2012

    We purchased Pella hinged patio door- Designer Series- which was initially installed in Feb. 2012. Now, three replacement doors later in less than one year, we are still having problems. The latest repair on the door just installed in Sept. 2012 was today, 11/20/2012. Anyone aware of any design defects with this line of doors? Spent over $5K on this door. Very dissatisfied and plan to demand our money back and removal of door at this point.

  • Anonymous November 23, 2012

    We bought a home in 2005 that was built in 1997 with Pella casement windows and a patio door. The patio door rotted and swelled up ,Pella rep said to calk the bottom sash to fix the leak, I replaced the door with another brand. My windows do not show any rotting but have had a couple neighbors who have had a couple windows replaced while still under warrenty. Sure am hopeful that my slider patio door will be covered under the class action lawsuit and some other compensation for possibe future leaking of the windows.

  • Anonymous December 2, 2012

    I purchased 20+ Proline units in 1996 and had nothing but problems with them. The main office kept giving me the runaround and never really did address the complete issue. I would up replacing the sashes and saved more than $800.00 in gas the very first winter the sashes were replaced. I would “never” buy another Pella product.

  • Anonymous December 5, 2012

    How do we apply for coverage of our Pella rotting casement windows? We had one replaced just before 10 years, and now a second in the group of 8 is rotting.

  • Anonymous December 5, 2012

    My windows on my house in Buffalo Minnesota are rotting just like the other home oweners above. The problem is, you do not see the actual damage until the sash has rotted through. This occured after my warranty expired! Pella should still be responsible for their lowsy product . I will be starting legal action with the company and I advise other owners to do the same. KEITH LEMKEl

  • Anonymous December 6, 2012

    Same story, different town. All of our windo sashes are rotted. The cranks have rotted right off of some of them. It is going to be a cold winter in this house. Thank you Pella for crappy windows. Please keep us informed of the lawsuit.

  • Anonymous December 8, 2012

    This settlement is a joke! $750 max per structure. $6000 max if successful in arbitration. $750 will not buy one unit. The only people who benefit from this settlement are the lawyers and Saltzman who received $10,000.

  • Anonymous December 10, 2012

    one of our thermal pane windows has severe wood rot. the window is still under warranty, however we have to pay $400+ for labor. got to keep checking the other windows for damage

  • Anonymous December 11, 2012

    Will the lawsuit cover double hung windows? The upper sash on one of our windows is so rotted that we cannot even lock the window!

  • Anonymous December 11, 2012

    Does the lawsuit cover double hung windows?

  • Anonymous December 11, 2012

    I did not know about the lawsuit and have one casement that was repaired by a cabinet maker. Severe rotting in bottom of the casement. I could not get help from window people. It is aluminum clad however, I don’t know when the windows (whole house were installed. We bought in June 1998. another is smoky so the seal is broken but, this is a large fixed window.
    How does one determine it is a Pella window? I cannot find any indication of make/model on any of the windows.
    Thanks

  • Barbara December 28, 2012

    What can we do to help each other dealing with this emotional and financial disaster? Someone learned something yet? I cannot even go through the form. No help line, cold papers and no way to have Pella fix it for a fee

  • Hal Schmidt December 29, 2012

    I built a 7000 sq ft all brick home in 2000. I installed Pella Designer windows because they were supposed to be high quality and would not need replacement in 10 years. Replacing windows in a brick house is very difficult. Two years ago I noticed leakage during heavy rainstorms on the east side of the house. I blamed the porosity of the brick work and planned to seal it. Now I realize that the window frames leak from wind driven rain. I think caulking the frames will stop the leakage. I noticed some of the aluminum claddings were loose. On further inspection, several window styles are completely rotted behind the cladding. Not only were these sashes not caulked correctly at the factory, but the cladding design is incorrect. The mitres overlap so they collect water instead of repelling it. I intend to sue them in Special Civil Part of NJ Superior Court if they don’t replace the rotted windows.

  • Loren December 31, 2012

    Just like Dr. Saltzman, my husband and I had a new home built and approximately 10 years later, we noticed moisture seeping in and condensation forming on the inside of the windows, which created mold and wood rot. We contacted a Pella rep who said the warranty was over, there are no problems with their windows and Pella was not responsible for fixing or replacing the windows. I am thankful to Dr. Saltzman for taking action !!! Hopefully we will be able to replace our windows.

  • craig January 3, 2013

    2004 I installed pella double hung windows and a bay window that is very rotten. Do these windows qualify for this lawsuit?

  • Diane Bugeja January 3, 2013

    Had to pay Pella $75 to come inspect my defective windows. The guy was rude, inspected with a moisture meter and a mirror. Give me a break. He refused to acknowledge design issues and obvious problems with the Proline. The windows can’t handle normal healthy interior moisture and the guy told me I had to take my screens off so the water would not puddle on the sill. Yep, people purchase high end windows so they can remove screens every winter. Tried to say my problem cause I needed more varnish on sill. Wanted to charge me for handle repair. The report came back with no documented pictures, no record of examination procedures and report said pictures were on file. Huge scam. This Pella dealer is out of Des Moines Iowa. We live in Ames Iowa. My house and garages are loaded with defective Pella windows. This company is horrid. They used my name and address from this visit to put on their marketing list. This is an unethical company and they deserve to go under for their dishonest practice of deception and not standing behind their product.

  • Dale Mather January 7, 2013

    I am so glad that someone took all the time and effort to put this info together and get this thing going. We have a problem as well. Thought we weren’t skimping as well – top of the line lol. I hope we can actually get service once our claim is settled.

  • Deborah R January 14, 2013

    We have the exact same windows as Saltzman, live in Illinois and have just received the class action notification in the mail. After doing research on this, the outcome is a joke! The only ones benefiting from this are the lawyers and Saltzman.

    We bought a brand new spec house in 2001 which had these proline windows installed. Within only two years, we had mold on the wood and water beading up in the corners. The back door (also Pella) had to be replaced because of moisture build-up in between.

    Best suggestion would be to find a lawyer who will sue Pella for you pro bono and ignore the class action suit. Pella said themselves that the class action suit admits no wrong doing on their part and the settlement they agreed on is no different than what they offer to the rest of their customers. WHAT A JOKE!

  • Gerri Dilts January 26, 2013

    We bought a spec home in 2002 that has 27 Pella windows. On New Years Eve we found that one of our windows was rotted. My husband contacted the dealer and our warranty was outdated by two months. We had to pay full price. Funny how we just happened to find this!

  • Lee A Berg February 1, 2013

    In Oct. of 2012, I was washing our Pella Pro line double hung aluminum clad wood windows, when the aluminum cladding on one of the windows came off in my hands exposing the dry rot that was hidden by the aluminum cladding. We immediately contacted the Pella Window store in Ft. Collins, Co. who referred us to a distributer in Denver, Co. who wanted $600. to repair the window, however the sashes cannot be repaired or replaced, the entire window needs to be replaced, information for any of you with the double hung windows that don’t know that and it wasn’t disclosed when we purchased these windows. Actually the lumber company didn’t know it either. The lumber yard is out of business and the distributor that they got the windows from is out of business so we have no help or support from them concerning our Pella windows being rotten and falling apart. We were the general contractors building our own house therefore the only ones left in the chain of profit is Pella. This company doesn’t want to take any responsibility as I am sure all of you with these windows know. The folks that have Pella casement and awining windows are being represented in class actions suits but the double hung windows aren’t included. We would like to know why they haven’t been included. We would like to be included in a class action suit for double hung windows if one begins but need to know how we could get that information. We live in a dryer climate, therefore, we have just begun to experience this problem (our house is 18 yrs. old). Thankfully at this time, we have only one window that needs to be replaced and have no idea if and how many of the other windows have the same problem as in order to check we would have to take the windows apart which would ruin the windows. This has been a very stressful situation as windows are not easy to replace and are very expensive to replace. Not knowing how many windows are bad with no way to check them to see what condition they are in is also stressful. We purchased what we thought were really good quality windows. Pella had a good reputation so we thought spending the money would be a good investment. What a disappointment! Profit without Responsibility! It is just Wrong!

  • Greg February 7, 2013

    I bought 25 pro-line units in 2005 from lowes,I noticed in 2011, 4 units were rotten on the bottom of the sashs. I called Pella, they told me the windows were out of warranty.I can’t open 8 windows now, I’m afraid they will fall apart.I’m retired and don’t have the funds to replace them.Please keep me informed on this lawsuit.

  • charles campbell February 10, 2013

    I put in 14 casement windows and 3 fixed units and they are all rotted 12 years ago.I contacted the Pella dealership in media Pa 5 years into having the windows to show them the issue they came out and made a note of it and left after many phone calls they stopped returning my calls. They offered to sell me new ones. I have my receipts and also documentation of the visit from the Pella rep. Some of the windows I have already replaced.But believe me there are more. I would like to be notified (610) 521-2414 I hope the Pella dealership is reading this from Media maybe I will get my phone call returned and my windows addressed Charlie Campbell from Essington Pa 19029

  • B. Romanov February 27, 2013

    I have heard nothing but bad things about Pella windows. I know we all thought they were good because they have advertising everywhere. But the customer service is crap, the windows are crap, and the materials in them are crap. Reason why I have Kolbe & Kolbe windows in my home now. I have all the same hardware, a nice terra bronze color match and it was less expensive for a top of the line window! I will never recommend Pella to anyone ever.

  • muhiyuddinkhalid March 5, 2013

    igot my house built in 1998 to 2001 and had Pella vinal clad windows and since i moved all bottom of windows started getting rotting a called Pella and they offered warrenty and i kept paying labour and they provided windows and in larg house it is too much , now warrenty expired but problem is still there i rather replaced all windows with some other company .can i get some help, thanks , Khalid

  • muhiyuddinkhalid March 5, 2013

    i will wait for my communication and has no comments ,
    do not know what to say.

  • Rick C March 19, 2013

    Our Pella Pro-Line casement windows were installed in new construction in 1995. Shortly thereafter the rain water leaks began IN THE WALLS on the south side of the house. Also, the bottom stiles of some of the sashes began to show signs of rotting out. These two problems are UNRELATED. In addition, the Pella patio door swelled up and became inoperative. Two different Pella reps came to look at the problems proclaiming that my situation was unique and they had no explaination for their origin. Being ” concerned for my satisfaction “, I was promised a new patio door, and ultimately a new 3-section dining room window, each of which got here a year apart. The water leaks were a mystery to them. Ultimately I retained a couple carpenters to istall the door and window, and when they began replacing the door, the real horror show began. All the framing was rotted around the rough opening for the door. The water intrusion was traced to the sill of the window above. Same story for the dining room window. Ultimately, all the Pella windows on the south face of the house were discovered to be defective where the aluminum cladding at the sill had opened up ever-so-slightly at the vertical cladding joint, ALLOWING WATER TO PENETRATE DIRECTLY INTO THE WALL CAVITY! Having lost all faith in the Pella product, we replaced them with Anderson series 400 casements and have not had ANY water leakage since 2004. The replacement patio door has continued to be a problem, admitting water into the bottom stiles, and around the door gasketing, and into the house, ruining my beautiful wood floating floor. This suit only covers the Pro-Line casement windows, so I can’t expect any justice on the door . . . just yet.

  • Tracy Stroud March 28, 2013

    My house was built in 1998. All Pella Proline windows thruout. Within 6 months, were unable to open windows. Pella notified off and on for the first 5 years. Someone finally came out in 2005 and replaced 6 windows due to black rot of sash. We are still unable to open windows, and the windows they replaced 4 have the black rot again. The windows in the garage have completely destroyed the whole sill.. These windows were replaced in 2005. We have had to start replacing them this year, due to the fact we have never been able to open windows and I am afraid we will have worse damage if we wait. Really need some compensation, this is not cheap. My slider door is now rotted, the Lowes rep found this when he was out for the windows we are starting to replace. Please let me know. I have already filled out paperwork and sent back with pictures and receipt when Pella came to our house.

  • Russ Tehan April 1, 2013

    I have had 13 windows replaced in the past 4 years and I had to pay for painting and other related expenses. I now have 3 large Pella (non Proline windows) rotting and was told because we installed protective film (for sun protection) these windows are out of warranty and not covered. Do I have any warranty protection for the 13 replacement windows or for the other remaining Proline windows that have not developed any leaks. ? (That I know of)

  • R Christman May 25, 2013

    BOUGHT A HOUSE 10 YRS AGO BUILT IN 1985. EVERY SOUTH FACING PELLA WINDOW THAT CRANKS OUT NEEDS REPLACED, THAT TOTAL IS ELEVEN. THE OTHER NINE WINDOWS ARE ROTTING & LEAKING WATER INTO MY HOUSE. PELLA REP BASICALLY SAID TOO BAD, NO WARRANTY, NOTHING CAN BE DONE BUT SPEND MORE MONEY. AM GOING TO A RELIABLE WINDOW LIKE ANDERSON. WILL NEVER BUY ANOTHER HOUSE WITH PELLA WINDOWS UNLESS THE SELLER PAYS FOR TOTAL REPLACEMENT COST. SHOULDN’T HAVE TO REPLACE WINDOWS EVERY 10 YEARS. SHAME ON PELLA

  • Paul K. July 8, 2013

    In 2003, we purchased our home that was built in 1998. In 2008, we began noticing that the windows on the northwest side of the house were rotting on the bottom. After the aluminum fell off in 2010, we had a Pella rep inspect our windows and he stated that he had never seen windows rot like ours. We had to pay $100 just to have him inspect them, and of course the windows were no longer covered by a warranty. At that time, we had to replace eight windows at a cost of close to $2,000. In 2012, we had two additional windows with mold/rot that were replaced for over $500 (including the $100 inspection fee). At that time, we had a non-Pella contractor also inspect our windows who indicated that we have over 20 more windows that need replacement. After reading all the previous comments, if Pella does not work with us to replace these, I will never purchase another Pella window. Fortunately, our sliders are Anderson, and we have not had a single problem with these.

  • Cathy Eger July 13, 2013

    We have had 4 slider doors rot and had to be replaced, we also have 2 stationary windows and another slider rotted as well as 3 windows, will follow the class action law suit, terrible product

  • Phillius Thomas August 13, 2013

    Would this make the window and door systems in Chicago so much safer?

  • Dennis Gardner August 27, 2013

    While searching the web to find out how to possible repair my damaged windows and doors I ran across this law suit. I never received notice that this was going on. My home was built in 1989 and I purchased it in 1990. I have already had to replace 3 windows and a door at a cost of $4000!! I have 29 additional windows and 3 additional doors. Please tell me that I’m not too late. Open to any suggestions.

    Many thanks

  • Ena Centineo September 13, 2013

    The story of our windows is the same as everyone else .We started replacing the windows in what was my grandparents home about 1998. Windows are great way to improve energy use. I did my home work and thought I made a wise deceision. The winter of 2012 the bottem of one of four Pella Casement Windows fell off. I called the local Pella dis’ only to be told my windows were to old the warrenty only good for 10 years.I never new that as a home owner you could expect to replace your windows every TEN years. I also was very unhappy with the proformance of my Pella windows. The 4 windows that where made by Pella have been replace with a different brand. The two windows on the northeast end of our home allowed water to get down inside the wall. When the company came to replace the windows is when this damage was exposed lucky us. The wall is open so what do you do ? The wall was replaced thank goodness the company was able to reuse the siding that was there. tThe hole thing was avery unpleasent upsetting unexpected expenceive experence. Would we ever recameed.

  • Barbara Sarno October 16, 2013

    Have been trying to get this settled with my Pella “PRO LINE” windows since last year. Sent all the paperwork in March and have heard nothing…..in the meantime one of my casment windows is rotting with BLACKMOLD and 2 other ones are going the same route. What does one have to do to get this resolved. Pella does not want to hear it — I will never buy these windows again. PLEASE HELP!

  • Larry Pilgram October 24, 2013

    Received a packet from Pella Windows two days ago. In this packet it showed the windows that had damage (water rot) at a house we started building over 12 yrs. ago. An Independent contractor inspected the windows a few days before and turned his findings over to Pella. I called Pella Windows and talked with their service manager yesterday. I told him that I was a little confused about the documents in the packet. I told him that it looked like a bid to me on what it would take to get the windows fixed. He verified that I was right and that if I wanted my windows fixed by Pella it would cost me $4,361.43. He said that was a 30% discount from what it would cost me, if I weren’t an active participant of this class action law suit. I told him that I didn’t think that I should have to pay anything to get them fixed, because it was because of there faulty design that the windows leaked in the first place. The conversation started to get a little heated, so I just decided to hang up. I guess I don’t understand how this class action lawsuit has helped me at all. I had a lot of water intrusion that actually did some major damage to the structure too. It’s been 12+ yrs. now, that I have had to pay taxes, insurance, and untility bills on a house that couldn’t go any farther with the constuction, because of the leaking windows. At this time I think I could fairly say that I’ve put out about $50,000.00 in repairs, taxes, insurance and utilites. In return, I get a 30% discount on Pella providing the materials and labor to fix a problem that they generated in the first place. Where is justice in my case?

  • Marcia Jensen November 2, 2013

    Just heard about this, our windows are totaly rotted out on the bottom. NO ONE seems to want to do anything about it.

  • John clifford November 12, 2013

    I installed 3 pella casement windows and all have issues

  • michele Crawford November 12, 2013

    I wouldn’t buy another Pella Window if it was the last one in the world. I qualified for a claim in that big “phony” law suit…but was told by the store representative that it has been 15 years so I do not qualify. Yeah, and I have rotten window sills and have to buy new windows because of Pellas “defective” windows…some great company, huh?

  • Lloyd Millard December 7, 2013

    NewCondo with Pella Proline crank windows installed in 2006, Unit was purchased unused in 2007. Significant condensation inside around the glass and wood frame. Wood started to rot a couple of years ago. Do I qualify for the Pella settlement?

  • Wayne Andrzejewski December 26, 2013

    I was washing oour pella proline windows last week and to my great dismay found several are rotted away…..are we still to late to file a claim in th elaw suit?

    My Regards,

    Wayne Andrzejewski

    • Kevin S. May 28, 2014

      Most likely you are out of luck. I filed everything on time and still have not heard anything. Pella will probably appeal forever so they never have to pay. The most I could get would be $6,000. I will have to pay a total of $16, 000 to replace them all. $8,000 already spent on the front with the backs still to get replaced and I have a small 2 story. I’ll not only never get Pella windows again, but I’ll never get anything BUT vinyl.

      See websites for any further info (Not that it will help, because it hasn’t for me.) Should I get anything I’ll update my post. But don’t hold your breath, as it’s already been 1-1/2 years and I haven’t heard anything.

      http://www.windowsettlement.com/
      http://www.complexlitgroup.com/ <– (They want all victims to notify them for further proof of a screw job. However the info only is helping to get money for themselves, not for consumer that got screwed.)

      All the class action lawsuits you see on TV are B.S. I have yet to hear of any of them actually earning anything for the individual that was affected.

  • Leana Mueller January 3, 2014

    We have black mold all over the windows in our house. We have complained about it in the past and about the leaking of air, moisture and now the windows have begun to rot. Is there any info that anyone can provide to help get this resolved. We have children and are very worried for their health and ours as well.

  • Francis Reno February 1, 2014

    There is no pella settlement, they want me to pay 8K to have them replace their 13 rotten windows, 3 of which are their replacements of original windows that rotted earlier. Replace with pella and you will be doing it again and again in short order. FORGET PELLA AND TELL A FRIEND.

  • Nancy Lambrecht February 16, 2014

    I just happened to go on line to see how we can go about fixing our pro line windows that we had installed in our new custom home in 1999. We thought that we were upgrading to a really good window. What a joke! The seals are broken in 4 of the windows and the cranks have fallen off of many of them and we don’t even open them that much. We have a rotted window in our basement that needs to be totally replaced. These windows are junk and very disappointing for a well known name of supposedly a reputable window company. I am going to call pella and see what can be done. Very maddening!!!!!!!

  • Jim fitzpatrick April 29, 2014

    I put Pella windows in my home that I built in 1997. I had problems with some windows a few years ago. Now u have problems with many more window. I have a very big house. I have over 70 windows that I bought in97. I paid Pella 30 grand. I installed all the windows myself so there was no labor cost. I feel totally beaten by Pella because Pella window should not fall apart like these windows do. I could use some help from Pella. HELP

  • Debra Ladd June 11, 2014

    This lawsuit was the biggest waste of my time. I completed the package and sent in photos of all 17 windows that had damage only to learn that the settlement was overturned thus no money for anyone except the lawyers who started the claim.

  • Top Class Actions June 11, 2014

    UPDATE: On June 2, 2014, the 7th U.S. Circuit Court of Appeals overturned the Pella window defect class action settlement after finding that its terms were “scandalous” and unfair to Class Members. 

  • Jennifer June 18, 2014

    Does anyone have a list or know where I can find a list of serial numbers affected? I have clients buying a home with some major window rot, Pella casement windows, home was built in 2002. Thanks!

  • Sad As Hell July 5, 2014

    My home was built in 2002 with the best casement windows Pella sold, enclosed mini blinds the works! Wanted the best so bought the best or so we thought? The bottom just dropped out of one and three other are about to go, haven’t checked the other 14 yet but will over the next couple of weeks. The rubber seal was hanging out of one so we opened it and tried to reattach it only to find a big part dropped out on our deck, after further inspection the aluminum cladding across the bottom fell off reveling the sad truth about these over priced pieces of junk and now all I can think about is how much is this going to cost! I wanted to put $20K in upgrades not window replacement at 12 years old!!!!!!! Glad the appeal stopped the settlement, it would only have helped the lawyers and original guy that filed? Sic in Ohio!!!

  • Mark W July 5, 2014

    I built my 5000 sq ft home in 1998. We have over 75 Pella Windows with half being a casement window. I have already replaced 10 casement windows with another 8 windows with beginning signs of wood rot on the lower part of the window. Pella refuses to honor any warranty and I keep paying to replace. This is a poorly designed product. The Pella rep claims it is the harsh weather here in Buffalo NY. We need to start another class action suit. The rep claims also that my windows are not the ProLine windows that had the problems in the past. Go figure??

  • Saviana vasu July 22, 2014

    What is the status of the class action for Pella Windows? My windows are getting bad and I cannot even contact Pella to replace the wood rot. Any updates are appreciated!

  • Gerald Molitor August 12, 2014

    Built home in 2001 using 38 casement windows of different sizes + 3 6′ sliders. So far sliders had to be repaired and one casement replaced. The Pella service man said to put a bead of silicon across the bottom of the window above the aluminum frame to prevent water from getting behind the Aluminum. I am looking into repairing windows by using epoxy.

  • Tom Landis August 14, 2014

    My problem is the Pro Line French Door(s). Same problem as the windows. these doors are the very same design. Aluminum clad outside and wood inside. Same moisture problem and subsequent rotting wood. is this covered by the lawsuit? Help? anybody? Call to contact me 574.273.5082

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

View all: ,