Samsung washing machine mold class action lawsuitConsumer Robert Durso alleges in the Samsung washing machine class action lawsuit that Samsung markets its washers as “highly-rated, top-of-the-line appliances,” convincing consumers to pay more for Samsung products than those offered by competitors, even when those products have similar features. However, multiple Samsung washing machine models “fail to perform as advertised,” the class action lawsuit says, due to a number of defects, including that they:

  • Cannot accommodate large-sized loads as promised
  • Fail to clean clothes and remove stains as promised
  • Frequently display “error messages” to the user
  • Leave mildew smells within the washer and on the clothes that were just washed
  • Have frequent instances of premature failure of the pump
  • Collect “pot metal” in the hose
  • Have leaks and damage clothes due to premature disintegration of the rubber inside the washer

 

The Defects render the Washer unusable because they (1) fail to properly clean the clothes, (2) leak water in and around the Washer causing damage to the surrounding area, and (3) require continuous costly and inconvenient repairs,” the Samsung washer class action lawsuit states.

The lawsuit claims Samsung is aware of these defects, but continues to sell the washers and refuses to properly address and rectify the problem or to reimburse customers for damaged clothes, surrounding areas or for repairs, citing expired warranty periods.

The defective Samsung washing machine class action lawsuit is brought on behalf of all U.S. residents who own, or have owned, Samsung washing machine models WF331ANW, WF1124XAU, WF328AAW, WF209ANWXAA, WF218ANWXAC and/or any other Samsung washer model containing these defects.

It is seeking damages, restitution and disgorgement of profits for the proposed Class for violations of the New Jersey’s Consumer Fraud Act, fraudulent concealment/nondisclosure, breach of implied and express warranties, and negligent misrepresentation.

A copy of the Samsung Washing Machine Defects Class Action Lawsuit can be read here.

The case is Robert N. Durso v. Samsung Electronics America, Inc., Case No. 33-av-00001, U.S. District Court, District of New Jersey. The Plaintiff is represented by the law firms Nagel Rice, LLP and Michael S. Kasanoff.

UPDATE 1: On Nov. 4, 2013, a federal judge trimmed several claims from the Samsung Washer Defect Class Action Lawsuit, but denied Samsung’s motion to dismiss it entirely.

UPDATE 2: The Durso case was consolidated with several other Samsung washing machine class action lawsuits. The consolidated class action lawsuit was dismissed on April 2, 2014.

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106 Comments

  • Anonymous August 29, 2012

    I bought one of this washers and have the same problem with the mildew smell in blankets and clothes… I have thrown some of my kids clothes away due to such bad smell and stains!!! What can I do if I want to be part of this class action lawsuit??

  • Anonymous September 5, 2012

    I have the same problems, the clothes doesn’t appear to be clean and the mildew smell in clothes. I have had to take my clothes to the laundromat and re-wash them. I would like to be part of this class action lawsuit as well. What do I need to do???

  • Anonymous September 18, 2012

    Anyone have a problem with the chrome paint peeling off? I. I thought this was real metal when I bought it. I would have never bought this VERY HIGH PRICED machine, it knowing this was cheap paint. I think this is deceptive. there is no way I could haveknow this was painted chrome My machine is only about years old. I will never buy another one of these machines.

    • Darlene December 19, 2013

      I have had the chrome peel off the front of my washer. (washer kept in the house) I was really upset to find out it was not real chrome but only a cheap paint over plastic. I paid top dollar for this high-end machine and have been very disappointed. I called Samsung and they said because it was now out of warranty they would not honor fixing the defect. The peeling started right after the manufacturer warranty ended.

      I will never buy another Samsung. Terrible customer service, high price to pay for a not so good product. I was sure to let Consumer Reports know my thoughts when they sent me a survery and will continue to do so each year when they send me another.

  • Anonymous November 14, 2012

    I have smoke in the tub on spin cycle! only 3 years old.

  • adelin Medina January 3, 2013

    I also have lots of dark smoke coming from tub area after spin cycle! Machine electronic dashboard did not state anything is wrong with machine. I believe these machines are defective.

    • sharonleeyoung April 2, 2014

      You need to have your basket removed and have your tub pulled out like I just did mine was eat up the gunk and the rot from my bottom of my tub the repair man was shocked stale water that can’t be pumped out from the filter I put all the pictures on my Facebook page Sharon l young jacksboro tn I have had it out with Samsung everyday now they wanted me to give the repair man my drum I would not! The pump leaves stale water dirty water in the basket the pump never drains all the way the repair man said it’s defective there pump and it problem started eating my drum problem a week I started useing it. And I never knew it . It’s something you can not see until you pull your drum out and look at the bottom cause it sits in the water you watch in and the rubber hose hooked to it and the pump fills up with the root from the drum if you can’t unhook it to drain the filter it rots your drum makes your drum smell and it does no good to clean your washer just masks the smell till your drum is eat away you should see my pictures of mine .been having it out with Samsung everyday makes me sick

      • sharonleeyoung@peoplepc.com April 13, 2014

        Yesterday more or less you called me a liar when it came to the back of my book where it still has a 5 yr warranty on the engine, till I sent you the copy as proof then today you claimed I was trying to obtain money or a new washer from you that I’m a criminal wow I told you Lowe’s warranty was paying me off you have me taped , play all them tapes , I told you today I never cashed the check yet and I have not fought you all this time for nothing well I am going to today to cash the check and buy me a whirlpool due to the fact I have no other choice I need to warships my clothes after all it is going on 2 months now but I do not like being accused of being called a criminal or a life it seems after I mentioned to you that I found out about the bad filter in this law suite but my model wasn’t one of them but you used the same parts in mine. You started giving me a runaround well I still have them metal particles and the pictures of the drum you no longer make and will take the pump off and keep it before they trash my red washer you promised to make me smile again you did not! You have it on tape I asked you was there anything wrong with the washer they made you said no well there was when I seen the pump and gunk I pulled out of my filter so you did know about the pump and gunk due to the filter on this law suite. And my erosion drum I have you so convenient make no longer when I raised bell with you to do the right thing replace my washer with a new one! Your scare tactics don’t scare me let’s go in front of a judge let him decide if I’m a criminal for fighting you as long as I have , I told you I can spread the check for I have not cashed it yet. Made a copy of it. But that is what I paid Lowe’s for when I purchased there 4yr warranty , what about the year it states on the back of your book my engine that Lindsey sent out held that motor part up said it was shot! I would not accept it why I called Samsung 2 days later. If I would have watched more them my washer as badly eat up as it was under the tub them my parts would have been included in this lawsuit and I would have carried the drum and the filter into that court for a judge needs to see it with his eyes not pictures! Then let’s see what he would of decided then , there would be no way if he is honest he would have went Samsung way. Well talked me now Samsung ill carry it into court and show them what I was fighting you for now! It’s not about money it’s about your company that makes these products should do the right and honorable thing and to be made to replace them ! I feel sorry for anyone who owns a Samsung washer or dryer made by you! You tried to wear me down the second I was called out side by your man you sent and showed me the drum and I pulled out the pieces and gunk in front of a and e repair man and the man he brought with him that works for the same place to help him , only he works on refrigerator s through them, he seen it also ,once I started going on line and read like the man told me to and came across the filter and metal pieces and told you that is when you really tried to wear me own ! I am no lire or ever tried to do anything illegal in my life told you never sued anyone in my life . Your scare tactics won’t work . So have no other choice to go cash the check that Lowe’s sent me today for I need a washing machine but you still need to do me right by my red matching set! And you know it . Plus you woman that called me owes me a apology! How she can sleep at night with the sun she did on a Sunday with me she will have to answer for when she goes to sleep at night! And how your company gets away with selling ones bad stuff and knowing about it I have always believed what goes around comes around sooner or later maybe somebody bigger will take your company down to the ground seeing you are dishonorable to the customers who buy your products . These lawyers should of appealed it to add more people into the law suite and bring the tubs in and take it in front of another judge. I will never buy anything to do with Samsung again I have learned a very very bad lesson there is no justice when dealing with a company like you and I hope others stop buying anything you make and judges need to see the real parts then decide!

        • sharonleeyoung@peoplepc.com April 13, 2014

          You do not stand even behind what you put in your book! Buyer’s you better not go by the book you have when it comes to there products at all!
          Yesterday more or less you called me a liar when it came to the back of my book where it still has a 5 yr warranty on the engine, till I sent you the copy as proof then today you claimed I was trying to obtain money or a new washer from you that I’m a criminal wow I told you Lowe’s warranty was paying me off you have me taped , play all them tapes , I told you today I never cashed the check yet and I have not fought you all this time for nothing well I am going to today to cash the check and buy me a whirlpool due to the fact I have no other choice I need to warships my clothes after all it is going on 2 months now but I do not like being accused of being called a criminal or a life it seems after I mentioned to you that I found out about the bad filter in this law suite but my model wasn’t one of them but you used the same parts in mine. You started giving me a runaround well I still have them metal particles and the pictures of the drum you no longer make and will take the pump off and keep it before they trash my red washer you promised to make me smile again you did not! You have it on tape I asked you was there anything wrong with the washer they made you said no well there was when I seen the pump and gunk I pulled out of my filter so you did know about the pump and gunk due to the filter on this law suite. And my erosion drum I have you so convenient make no longer when I raised bell with you to do the right thing replace my washer with a new one! Your scare tactics don’t scare me let’s go in front of a judge let him decide if I’m a criminal for fighting you as long as I have , I told you I can spread the check for I have not cashed it yet. Made a copy of it. But that is what I paid Lowe’s for when I purchased there 4yr warranty , what about the year it states on the back of your book my engine that Lindsey sent out held that motor part up said it was shot! I would not accept it why I called Samsung 2 days later. If I would have watched more them my washer as badly eat up as it was under the tub them my parts would have been included in this lawsuit and I would have carried the drum and the filter into that court for a judge needs to see it with his eyes not pictures! Then let’s see what he would of decided then , there would be no way if he is honest he would have went Samsung way. Well talked me now Samsung ill carry it into court and show them what I was fighting you for now! It’s not about money it’s about your company that makes these products should do the right and honorable thing and to be made to replace them ! I feel sorry for anyone who owns a Samsung washer or dryer made by you! You tried to wear me down the second I was called out side by your man you sent and showed me the drum and I pulled out the pieces and gunk in front of a and e repair man and the man he brought with him that works for the same place to help him , only he works on refrigerator s through them, he seen it also ,once I started going on line and read like the man told me to and came across the filter and metal pieces and told you that is when you really tried to wear me own ! I am no lire or ever tried to do anything illegal in my life told you never sued anyone in my life . Your scare tactics won’t work . So have no other choice to go cash the check that Lowe’s sent me today for I need a washing machine but you still need to do me right by my red matching set! And you know it . Plus you woman that called me owes me a apology! How she can sleep at night with the sun she did on a Sunday with me she will have to answer for when she goes to sleep at night! And how your company gets away with selling ones bad stuff and knowing about it I have always believed what goes around comes around sooner or later maybe somebody bigger will take your company down to the ground seeing you are dishonorable to the customers who buy your products . These lawyers should of appealed it to add more people into the law suite and bring the tubs in and take it in front of another judge. I will never buy anything to do with Samsung again I have learned a very very bad lesson there is no justice when dealing with a company like you and I hope others stop buying anything you make and judges need to see the real parts then decide!

          • sharon April 14, 2014

            Well Samsung I did last night go out finally and did decide to cash the check that I was going to shread and make you stand behind my book that came with my washer which states 5 years on engine which is not out untill next month ,I still have my red washer sitting in my kitchen with the pump and drum and engine next to my stove for another month, I did go out and finally last night buy another red washer but not your brand! Seen your new ones with the little door and small little hose to drain but how do you get to the big black hose that’s hooked to the pump , I did not see the pump or the bigger hose at all and I know that the little one in the front I somehow could not imagine it’s going to drain everything out. Seems way to small I was told and I do not know if it’s true or not you are being sued by another washing machine company. If so just maybe they will be the bigger ones who will drive you out of business. God only lets hope so. As far as my Samsung dryer that is the only thing left in my home and as soon as it goes out I will trash it and have another brand also! Then there will be nothing left on my property called Samsung! Oh but there will I will remove the designer flawed pump that was in this lawsuit with the original water and grind in it and keep grey wet gunk with the drum parts in it that was in this suite , and also some other parts just incase I need them if I decide to file a complaint with the better business bearu and consumer affairs or unless another law suite comes across with your newer models with the same problems etc..and all my dates and records of dealing with you and all the different ones I talked to , when I seen my drum I asked you to do the right thing and replace my washer and you have me a runaround. When I first called you I Told you what the man held up and said was shot and he would have to opt out which was a grey looking like hub cap that had these black round things going all around it . Which I have a picture of it it’s a part of the engine that runs the whole tub and the red round part fits into it – motor parts that states in the back f my book that still is covered by you until next month of the 6 th of May 2014 and you know this! You are bad that you do not even stand behind your book that I have and then have e nerve to say to me I’m wanting something illegal wow I guess so if you say so since Feb 19 2014 the day I first called you and when you sent your man out for a second opinion on the 27 th of Feb said it could be fixed on March he pulled out the drum erosion ,eat away and I pulled out the gunk called you and raised canine about it! Well it’s all dated all the calls to you all the calls you made to me from Feb 2014 and so on to April . Your just a bad company that put my emotions through hell that I will never forget it . I can promise you on that one . I do hope everyone before you buy there products , think twice before you even do go to anything but there’s it’s like this they need to put on the front of all there appliance Built to be Pretty, Not Built to Last…………! I even told them that every time I called or when they called me. Do not make them richer by giving them your business!

  • Susan Trupp January 8, 2013

    We also have the mildew smell at times. I leave the door open when not in use. We also have a leak where the rubber broke down.We too would like to be a part of the class action lawsuit. Is it only for New Jersey residents?

  • Kasie T. February 2, 2013

    I too have a priblem with the mold inside my washer along the rubber seal. I also have to frequently clean out the detergent tray due to the mold that gets in there. What can I do to take part in this law suit???

    • Ed Gionet March 30, 2014

      I have water every 3or 4 loads all over the floor from this piece of crap front loader had the service guy out here a number off time’s with no luck on fixing the problem my floor will rot out before long I need help also will never buy or talk nicely about samsung front loader again

  • S.Butler February 25, 2013

    My top loading washer is despicable..shreds & warps the clothes, does not drain all the water out below the tub so mildew collects and starts to smell…and then the clothes smell!! does not fill adequately when on “Normal” setting..I hate this machine…please add me to this lawsuit..we thought we bought an expensive and good piece of equipment, but it does not even come near to my old machine’s reliability…why oh why did my husband insist on a new machine?? he read the reviews 2 years ago, which seemed to be all positive, and now it is much different…HELP!!

  • Larry James February 26, 2013

    I bought this washer only to shortly after it constantly stops and shows error messages and needs to be restarted. It takes over 2 hours to do a 51 minute load of laundry. It also has an odor.

  • Patricia McVey March 9, 2013

    I have the same problem, Pump out at just 3 years, The dryer belt shredded and came off the pully, The washer leaks from soap dispenser, does not totally spin clothes dry in washer, a 46 minute load can take over an hour, does not hold many clothes and the reps at Samsung are a joke, cannot get pass go. I need help.

  • Etaveira March 22, 2013

    Can Canadians get help?
    My washer leaks and smells horrible…my clothes never seem clean
    My whites are not white
    Been serviced twice now out of warranty
    What a waste of money

  • Caroline July 3, 2013

    I have a major mildew problem and have spent hundreds of dollars in Affresh tabs, Tide machine washing cleaner, and home detergents to stop the spread of this mildew. I have kept it from getting worse as I spend a lot of time washing this dumb machine. Should have stayed with Samsung. What do I need to do to be a part of this lawsuit. I am outraged with Samsung customer experience and service.

  • Kim Woodruff July 20, 2013

    I bought this washer several years ago and I have the same problem , my clothes smell like a dirty old sock . It’s nasty ! I have thrown lots of clothes away because I can’t get the smell out . What do I need to do to be a part of this lawsuit ?

  • Nadra Vance July 26, 2013

    My washer has been leaking the whole time. It took a very long time to put 2 and 2 together and figure it out. It only leaks sometimes so we didn’t notice it. When it did leak, it would go into one of the drawers below, so we didn’t notice it because we barely used the drawers. When I did notice it, I thought it was coming from the door. Then when I would check the drawers for leaks, there would be no leaks for weeks. Then later down the line a few months, there would be water in the drawer. I assumed maybe someone was accidently opening the washer. I started getting really sick, then my whole family started getting sick. When we were very sick the washer started leaking big time. I was able to tell it was leaking when my closet started smelling like mold. But we couldn’t feel any water in the closet when we noticed the smell. I was not using that closet a lot, so I would have not known if the carpets were wet at one time. My doctor diagnosed me with fibromyalgia, because he could not figure out what was wrong with me. Then when my whole family got sick, we had to flee my house into a hotel room. We realized we had a mold problem. We have traced the source to the washer. The washer still will not leak all the time, so it has to be a defect in the machine. It has ruined my health and my life and I do not ever think I will ever be the same. It is really messed up that if the machine does leak, if you have drawers to catch the water you will not notice you have a leaking problem, unless you use the drawers every time you do a wash. It can take your life. Who would of ever thought. Not me.

  • Nadra Vance July 26, 2013

    My washer has been leaking the whole time. It took a very long time to put 2 and 2 together and figure it out. It only leaks sometimes so we didn’t notice it. When it did leak, it would go into one of the drawers below, so we didn’t notice it because we barely used the drawers. When I did notice it, I thought it was coming from the door. Then when I would check the drawers for leaks, there would be no leaks for weeks. Then later down the line a few months, there would be water in the drawer. I assumed maybe someone was accidently opening the washer. I started getting really sick, then my whole family started getting sick. When we were very sick the washer started leaking big time. I was able to tell it was leaking when my closet started smelling like mold. But we couldn’t feel any water in the closet when we noticed the smell. I was not using that closet a lot, so I would have not known if the carpets were wet at one time. My doctor diagnosed me with fibromyalgia, because he could not figure out what was wrong with me. Then when my whole family got sick, we had to flee my house into a hotel room. We realized we had a mold problem. We have traced the source to the washer. The washer still will not leak all the time, so it has to be a defect in the machine. It has ruined my health and my life and I do not ever think I will ever be the same. It is really messed up that if the machine does leak, if you have drawers to catch the water you will not notice you have a leaking problem, unless you use the drawers every time you do a wash. It can take your life. Who would of ever thought. Not me.

  • Nadra Vance July 26, 2013

    My washer has been leaking the whole time. It took a very long time to put 2 and 2 together and figure it out. It only leaks sometimes so we didn’t notice it. When it did leak, it would go into one of the drawers below, so we didn’t notice it because we barely used the drawers. When I did notice it, I thought it was coming from the door. Then when I would check the drawers for leaks, there would be no leaks for weeks. Then later down the line a few months, there would be water in the drawer. I assumed maybe someone was accidently opening the washer. I started getting really sick, then my whole family started getting sick. When we were very sick the washer started leaking big time. I was able to tell it was leaking when my closet started smelling like mold. But we couldn’t feel any water in the closet when we noticed the smell. I was not using that closet a lot, so I would have not known if the carpets were wet at one time. My doctor diagnosed me with fibromyalgia, because he could not figure out what was wrong with me. Then when my whole family got sick, we had to flee my house into a hotel room. We realized we had a mold problem. We have traced the source to the washer. The washer still will not leak all the time, so it has to be a defect in the machine. It has ruined my health and my life and I do not ever think I will ever be the same. It is really messed up that if the machine does leak, if you have drawers to catch the water you will not notice you have a leaking problem, unless you use the drawers every time you do a wash. It can take your life. Who would of ever thought. Not me.

  • Bill August 12, 2013

    My spider arms in the back of the drum corroded, broke and damaged the drum, door seal and bearing. I called for service before the 3 year warranty but could not get an appoint for a week. Just after the 3 years. When the ‘tech’ arrived, he ran the machine on the spin cycle for 15-20 seconds and told me “your bearing is shot, that will be $87 dollars and I’ll call you with an itemized repair estimate.” A week later he called stating it would cost $775. He told me to call Samsung back and they would authorize covering all or part of the repair. I called and talked with numerous reps all of whom refused to authorize anything. I will never buy any samsung product as they will not stand by the warranty.

  • Kerry Caffes August 13, 2013

    I have the same problems with mildew smell and have been battling this machine for years to correct the problem. I’ve also replaced the drain pump three times in two years. I would like to be part of this class action lawsuit. I leave the door open, drain the water from the hose on front bottom left, use Clorox on about everything just to stop the smell, spent money on the drum washing tablets and run the pure cycle once a week, and nothing helps. My only solution is to get rid of this 3 yr old front loader samsung garbage….. I never had these issues with my old 3 cycle top loader!

  • KIMBERLY BOWEN August 20, 2013

    I have all of the same complaints. I never knew about this law suit until the news aired yesterday on it. My clothes, especially towels, smell horrible after they are washed. There is mold and mildew down in the rubber part of door. It also puts holes in any cotton shirt I own. I would love a new machine. I bought the Samsung front loader washer & dryer and paid over 2400.00 to Lowes. Any info would be greatly appreciated.

  • Deborah Thomas August 20, 2013

    Just had a catastrophic failure of my drain pump, and it flooded a large portion of the downstairs. I had the pump replaced yesterday, and now I’m told that the main board and wiring harness need replacing! After reading negative comments of a similar nature about this model on the Lowe’s website, I don’t think I want it repaired. My model is WA456DRHDWR/AA. What do I do to be a part of this lawsuit?

  • Ruby Thurman August 21, 2013

    I bought one of these washers and have the same problem with Towels and other laundry that smell even though they were just washed. We have contacted Samsung before about the smell and they just told us to run the sanitized cycle but this did not help. How can we be part of this class actin lawsuit? Tried of towels smelling dirty as soon as they come out of the washer.

  • jody wolfe August 22, 2013

    WOW! I am suffering from a large loss due to my top load Samsung machine. Pump fell off the bottom and flooded my daughters room hall and TV room. 10K + in damages so far. I have the extd. Warrenty and still have had no help from Samsung to resovle this matter.
    Had to let it up to the ins co.
    How do I join the class action suit?

    • Mark Rosenbaum May 13, 2014

      Jody, this just happened to me. The Samsung machine flooded by top floor and the water leaked to my second floor causing major damage.

  • Belinda George September 1, 2013

    My washer let out a bunch of black smoke and my clothes very smoky and smelly. Unfortunately it was all the nice dress work shirts that I own. Very upsetting.

  • Michelle Black September 8, 2013

    Yesterday our Samsung front loader washer made a loud noise…like someone started a Harley in my laundry room. We stopped the washer which was in the spin cycle and smoke came out. Model # WF210ANWXAA It is 3yrs old and just out of warranty. It also leaves the towels smelly and hard and scratchy it does not clean the clothes well. We wanted to replace it but just couldn’t afford to especially after spending so much on this unit in the first place. Very disappointed!

  • Tamara Vidato September 16, 2013

    I too have one of the above mentioned model numbers and mine smells HORRIBLE!! Ive tried everything and nothing has worked. Ive spent hunderds of dollars on all kinds of products to remove, mask, and clean the washer and nothing has worked.

  • Nancy October 3, 2013

    I too have problems with my Samsung SM HE FL WASHER WF210ANW..I purchased it in April of 2012….it leaves the towels smelling like dirty dishrag, the interior of the unit also has a fowl order (I now run one cycle with just water and bleach to remove the smell and leave the door open after every wash), it cannot accurately was “heavy loads” as touted in their ads… I washed a king size comforter it came out sopping wet, it didn’t spin properly and the machine made a horrendous noise. I too had error codes, I called Samsung and left numerous messages…I am now out of warranty and still have these issues. How do I join the class action?????

  • Sam October 8, 2013

    We also have this problem. There is a video on utube about it also. How can I get in on this lawsuit? We purchased the WF419 and are haveing the same issues, but ours has a major defective part that render the washer useless and would cost more to fix than we paid for it new. Basicly ignored by samsung and told that it is out of warrenty.

  • leslie October 10, 2013

    My Samsung washer broke after a few months and caused thousands of dollars of damage only to brake again a few months later. Samsung has refused to repair/refund me. How do I join the law suit?

  • Gary October 12, 2013

    class action suit against Samsung

  • Jacci Westhues October 14, 2013

    have had my machine less than a year ago last black friday and have had 2 episodes of lung (both fungus in lungs and treated for 6 weeks with antifungal medicine and now currently have yeast infection in lungs. ) Never had lung ailments in past and other members of family have chronic cough as well. Clothes always smell musty, mildew even though I have maintained the machine as instructed to do. Whole family has had a list of odd ailments since this machine has been brought into our home. Wondering if anyone else is having respiratory sx related to fungal infections?

  • Shell November 9, 2013

    I would like to be included in the settlement.

  • Tamara Vidato November 10, 2013

    Please include my name in the settlement.

  • Angelia Henry November 12, 2013

    We bought our washer from CONNs in Tx. They claimed it was a great washer and worth every penny. Two weeks later the wash stopped working. CONNs claims they have been waiting for parts (the computer doesn’t communicate with the drum) We are almost a month in and have had to go to the laundramat to do laundry. Fighting to get our money back or a different brand of washer. CONNs had to know about the defect. We have found complaints on BBB about them selling Samsung defective washers. And we even told them about the class action suit. They are still selling them to consumers.

  • Madelaine November 13, 2013

    Samsung washer with major mold problem. Please add my name in the settlement.

  • Brandi Garcia November 14, 2013

    My top loader washer was bought in feb 2013 I was so proud. It broke in march but we claimed it under home owners ins and never thought about the leaking water being anything other than our fault. It once again broke on oct 5 2013 causing another 9206.00 dollars in damages. This time I have contacted samsung and it’s the 14 of November and all I get is it is with out ins co. They have to investigate. The pump broke off causing many gallons of water to be droops in our new floors and causeing damages. I am hoping samsung handles this professionally and quickly. Knowing they are continuing to sell bad merchandise. I would like to join this class action lawsuit also

  • ROBERT F OKEEFE November 15, 2013

    I BOUGHT MODEL #WF218ANW AND NOTICED MILDEW ODOR AND STAINS!!!

  • Denice Salinas November 16, 2013

    I bought a brand new expensive Samsung Front Loader washing machine on pedestals with the dryer to match in 2009. Model # WF328AAR/XAA02. By the 1st year it was not spinning out like it used to. Silver specks showing up on the clothes, could not handle large loads and not really cleaning. The smell of mold is in my laundry and laundry room. By the 3rd year the pump went out, it was leaking, and sounding noisy, clothes are wet after spinning. The drum has some form of liquid that froze up and the drum needed replaced. All the repairs took over 3 months and lots of people and large boxes of parts sat in my room for months. Now the machine is noisy and worse with spinning, cleaning clothes. I have Leukemia and dealing with the stress of all the problems dragging out really compromised my health. So disappointing, I can not afford another machine now that I am unable to work. You would expect it to last longer than 3 to 4 years. Is that to much to ask for a $2,000.00 washing machine?

  • Ellery Wong November 17, 2013

    We just called in for service for our WF218ANB/XAA since at the end of the wash Smoke was coming out of the washer cavity when we opened it. at 9:30am today 11/17/2013. It was Manufactured 2008.05 We haven’t had any issues till today.

  • bret spinks December 1, 2013

    I purchased a Samsung WF210ANW 2 years ago. I have problems with mold ever since purchasing it. Does not seem to clean a larger load of towels, certainly would not clean a comforter as advertised. I would like to join the class action suit as well.

  • Dewayne Allred December 2, 2013

    How can I get my name added in this law suit? I am having the same problems.

  • Lauren Weber December 3, 2013

    How do I have my name added to this law suit. I purchased WF210 about 2 years ago. The washer does not wash clothes efficiently. There is no way to clean the seal and underneath the seal, where the mold grows and smells horrific. I have tried all of the washing machine cleaners, which was unsuccessful. Even if either of the two did work, who wants to clean their washing machine multiple times a week? Any size load I wash smells rancid as soon as the washing cycle is over. It does not help to set it to heavy soil or an extra rinse. I have tried to wash clothes twice and they still smell rancid. I am extremely unhappy with what Samsung has proclaimed there washers to do because it does not do any of it along with other problems. I paid way too much money for them to not work efficiently.

  • Lauren Weber December 3, 2013

    I forgot to say as well, that I have had to throw so many towels, blankets, and clothing away, due to staining and the horrendous smell.

  • Sherry Rollins December 4, 2013

    I have all the same problems with my samsung, the mold is horrible it’s all over the rubber around the door and under the rubber.The smell is so bad.My husband and my self have been having bad sinus problem’s.I told my family I want a topload washer for Christmas I can’t take it anymore. Please let me know how I can join this lawsuit or if there’s anything else we can do.Thank You.

  • Tracy Thomas December 5, 2013

    I am having problems with my Samsung WF328AA also. The door latch broke and it often smells of mold or mildew, heavy loads do not come clean. I would like to be included in the law suit.

  • Darlene December 19, 2013

    I want to add we had flooding from the washer as well. It has happened a few times.

  • Lisa Grasso December 28, 2013

    I have had the front load washer model#WF448AAPXAA for a little over three years and have had several of the problems listed by other consumers on this forum. The clothes never come out smelling freshly washed and whites are never as clean as my old top load Maytag I used to own. I have had seal leaks and pump replaced a few times and now the washer does not spin properly (clothes are soaked) and making very loud noises. Several error codes are coming up and I have had a repair company out 3 times in the last two weeks. I have a family of 6 and this is getting so frustrating!!

  • Tania January 3, 2014

    I have the same problem. Now my washer is getting rusted and the paint is peeling. I called samsung and they said that because I have no more warranty on my washer I had to pay so they could come to my house. I ask how much will it cost to have somebody come and the customer service lady said she didn’t know. How trusting because I have had mine for a 1 1/2. I paid a lot 1 thousand 500 hundred and now it’s not working. I have just sticked to the kemore or whirlpool washer :(

    • greg b February 27, 2014

      I had the same response they will give you a local repair bus. but if you paid by credit card you might have extended warranty coverage Like I did with a chase mc. read your print then file claim with them after repairs done. my door latch broke due to plastic on machine side metal on dr. push hard it cracks.

  • Sharice Simpson January 3, 2014

    Our machine WF210ANW has been producing mold and making every piece of our laundry stink horribly. We would like to be added to the lawsuit as well.

  • james February 3, 2014

    I have owned a WA456 top loading washer for a little over a year and already have the pump housing break causing a flood and now I get 1e error code for a faulty water level sensor while the drain pump keeps running. I have replaced the water level sensor and done all the troubleshooting I can handle!! where do i sign up?

  • Richard P. February 12, 2014

    I have the Samsung WF328AAW and it has been nothing, but a nightmare. This washer machine NEVER lived up to its promise; the quality is horrendous! The hose keeps leaking, the drain pump keeps failing, the comp board goes haywire with codes, it goes out of balance even with NO LOAD/low spin, constant MOLD even though I barely use any soap and it’s dry. My money was wasted with this garbage machinery.

    That’s it, I’ve had enough. After spending a couple of days worth of research on the internet and reading I am not alone in this. I spent good money on this washer machine to NOT give me problems. However, it continues to prematurely wear out and malfunction.

    Shame on Samsung for selling this defective machine, short warranty with a premium price. I HATE BEING RIPPED OFF: I will spend an entire lifetime to make sure future customers AVOID THIS COMPANY.

  • Terry February 19, 2014

    I would like to be added to the class action suit. My clothes, especially towels, have a moldy smell. I leave the lid open so the washer can dry between washes, however it smells horrible.

  • Michael Brown February 24, 2014

    I would like to be added to class action suit. I purchased Samsung wf330anw 10/2010 and I have the same issues with moldy/dirty clothes. Everything that comes out of the washer smells moldy. Also, the spin cycle doesn’t work properly. Items come out completely water-logged.

  • Jenni Feist February 24, 2014

    My washer smell like rotten eggs…ugh. Sign me up for the class action lawsuit.

  • Tonya February 24, 2014

    Horrible product! I start smelling a mildew smell about six months after purchasing the washer. Mildew started forming around the rubber of the washer and about a year ago it started leaking from the bottom. Shame on SAMSUNG!!!

  • Joe Dailey February 25, 2014

    Having the same issues!!! My wife is fed up with this washer and wants it replaced!

  • tom February 26, 2014

    I to have had nothing but trouble with this machine clothes smell we have had 4 pumps put in it flashing codes and every time the pump goes it takes two to three week to get someone here to look at it i have had about as much as i can take we got it from sears and they well not stand behind it i well never buy any thing from sears again please add me to lawsuit thank you

  • Very Upset February 27, 2014

    We have the top loading model wa456.
    Water leaked all over and caused severe water damage to five rooms in our new home!! Lots of damage. Drain pump fell off. After research I see this has happened to several people’s homes! This has to be stopped and could have been prevented as they are very aware of the situation!!!!!!!

  • Jennifer March 4, 2014

    I would also like my name added to the lawsuit.

  • John March 5, 2014

    We would like our name to be added to the lawsuit as well. We purchased a front loader and two weeks ago it stopped working completely! Before that it had all the defects and issues that have been listed in previous comments.

  • Debbie March 7, 2014

    This washer is terrible WF419AAU. After almost 4yrs of a smell washer and now the drum has gone bad, I am so disappointed. An estimated 10 days to get part . I have to go the laundromat today in rain and cold ugly weather. Repair man said is will probably go again because the way it is manufactured. BIG mistake buying this product. Never again. We are lucky I still have my store 4 yr warranty. But not for the next time. I will be saving for a new washer in the future. We have a lot of Samsung products ….no more !

  • Maddie March 11, 2014

    I too am having an on-going “stinky washer” problem with my Samsung front-loader. How do I add my name to the lawsuit?

  • Mariela Melendez March 12, 2014

    We are having the same problems and we can’t afford another washer machine, how do we get in the lawsuit?

  • Wendy b March 13, 2014

    I hate this washer! It has been a stinking mess since I bought it. How can I join this class action suit? I would like to purchase a new machine.

  • Tina Bryant March 15, 2014

    I I also have one of these stinky washers my concern now is for my family with the black mold that’s growing inside that I cannot get rid of .unfortunly I cannot afford to buy a new machine or even go to the washer. How do I get in on this law suit thanks

  • Robert Miller March 16, 2014

    We bought one on Nov 2012, we thought that it was supposed to only fill the tub with little to no water. My wife is furious with this thing, and today it flooded or newly finished basement. Apparently it has been leaking for awhile according to the old water spots on the basement beams. We are awaiting a service tech, but I’m sure of the outcome, the pump according to what I’ve been seeing. It doesn’t clean anything, and the more you put in the worse the outcome!!! I want Samsung to remove this thing and refund my money plus the new damage to my basement so we can get something that actually works!!! Add my name please!!!!

  • Bobbie Milsap March 20, 2014

    How do I sign up for this class action law suit? I have some of the same problems as others have reported. Please respond to my inquiry. Thank you.

  • Jennifer Rutherford March 21, 2014

    We have the top loading wa5451 that is As rusty as a car at the junk yard. Plus have to wash all loads on bedding because normal doesn’t fill with water. The rust problem is getting worse and the only way to slow it down is to leave washer door up. Yeah…that is safe with a two year old in the house.

  • Heather Williams March 23, 2014

    My WF209ANW Samsung front loader has already experience the leaking water, broken front seal (replaced) and now terrible smell.
    I would like more information on the class action lawsuit.

  • M.Castine March 28, 2014

    My WF209 Samsung front loader is leaking water, I live in rural Colorado so service calls are expensive.
    I would like to added as plantiff to lawsuit.

  • L. Green March 28, 2014

    Our washer just went out yesterday, was spinning fine but then stopped. I called my husband at work who came home & took it apart in the back, only to find TONS &TONS of metal pieces in our drainage hose, which we later found out was our spider bracket for the drum. I have also noticed a smoke smell coming from the washer, first time I noticed it I thought I was just smelling things but it kept happening, after reading some of these complaints, I now know I’m not crazy!! The moldy stinky smell is HERENDOUS, even with the door being left open & the clothes for the past 2 weeks have been so soaked that Ive had to run a second spin cycle on them, which DID NOT HELP!!!!! We called Samsung who sent a maintenance man out & w/o even taking it apart saw the metal broken pieces that we found in our hose & immediately told us that it was the broken spider clamp which would mean we needed a whole new set including the drum & everything associated with it which would total around $800 after parts & labor, told us to call for assistance from the Samsung company because of all the other complaints about similar problems, oh we called alright only to be told that it was out of warranty & their was nothing they could do. I truly believe this company has scammed people so bad on these sets, they sell them over $1,000.00 a piece then sell the warranty/extended warranty for $140-$300 only to know these problems will most likely pop up after your warranty has expired, some unfortunate ones before…… We are now out of a washer, which with a family of 4, is DESPERATLY NEEDED!!! We are heading to buy a new one today but WILL NEVER BUY another Samsung appliance EVER from this company, I will also make sure everyone I know knows just how lousy not only there products are but their customer service!!!!!!!!

    • sharonleeyoung April 2, 2014

      Right now my washer is sitting in my kitchen same problem as yours check your bottom of your drum mine was rotted irritated even into the filter the gunk you took out the repair man was shocked so was I posted the pictures on my Facebook site under Sharon l young Hillsboro Tennessee mine did what yours did one big bang smoked and stopped its still under Lowe’s warranty had it out with Samsung! Check the bottom of your drum not the basket it sits in and in clamp the black hose from the pump you might get shocked like I was

  • L. Green March 28, 2014

    Oh & please add us to this lawsuit, thank you!!!

  • Nicole Orozco March 30, 2014

    MINE IS LIKE 8 MONTHS OLD JUST FLOODED MY NEW HOUSE I AM PISSED!!!!!!!! I WANT TO BE ADDED TO THE LAWSUIT!!!!!! I have water coming from upstairs allllll over my ceilings and ruining my ceilings and floors upstairs!!!!! Beyond pissed!

  • Scott urban March 31, 2014

    Add me too
    Same issue just hit our machine today and it’s a model number listed here.

    Let me know what we should do

  • Suzanne Henderson March 31, 2014

    My Samsung front load washer just flooded my entire garage and bedroom for the third time! I will never buy another Samsung product. If there is an active class action I would like to be part of it.

  • lola March 31, 2014

    The worse buy. Flooded our laundry room clothes smell like mildew it sucks. How can I be added to lawsuit please? Anyone!

  • Shannon B April 2, 2014

    How do I join?

  • Karen R April 2, 2014

    I own a samsung top loader which today spun so hard the tub separated and the tub ground off all kinds of plastic and will no longer spin. Pretty pathetic since it was a queen blanket and not a heavy one either. I’m pretty sure i’m about three days out of warranty. Great!! Love spending on washing machines this is probably the third one in eight years I thought I had it solved. guess not. Whirlpool sucked Kenmore sucked and now samsung sucks. So sick of products being so cheap these days and Expensive. Please add me to this lawsuit, can;t afford another washer. I want a quality product.

    • Kim Moore April 3, 2014

      I just had this same problem! Washed a regular sized load heard a bang opened the washer and I was greeted by tons of sharp plastic and the tub being separated from the rim! I am no happy! Bought it in May of 2013!

  • sharonleeyoung April 2, 2014

    My model number isn’t listed well it should be I have a eat up drum I can show a judge where the metal came from the filter that connects to the pump have that to go to my Facebook site posted all the pictures of e drum and metal on it! Sharon l young on facebook from jacksboro Tennessee Samsung wanted me to give the drum said no ! Told them to change there slogan Built to be pretty NOT BUILT TO LAST I want in your suite I deserve to be I have the drum the gunk in a zip lock bag the black hose that connects to the pump that fails to drain then rots your tub out he bottom where the metal particles come from looks like wet grey cement when it can’t pump the water the dirty water stays n your basket your drum sits in and crodes the aluminum that’s built on the drum! Where your mold smell etc.. comes from mine it went bang smoked and that was it have had it out with Samsung all the lawyers care about in any class action law suite is how much money they make not what we go through the ones who have the proof and own the machines were stuck with them the lawyers already got what Samsung paid them what more can I say they are not going to add any of you or even care that you or I have a problem they already settled with them so way are we even bothering with them it’s like as if Samsung when I told them about this site like they could of cared less and I knew I and many will get no where with them you can bet the lawyers Samsung paid them one huge chunk of money so we are wasting are time !

  • Melanie A April 3, 2014

    We purchased the WA400P model just 1 1/2 years ago. Pump housing broke at 1 year and flooded our laundry room and kitchen. Thank goodness I was here to dam the water with towels before it destroyed our new living room floor. We replaced the pump, then the wiring going to the pump went out and the machine stopped draining. Fixed that. Today, the machine isn’t draining again and it smells like burned plastic. This machine was like $800! Please add us to the lawsuit.

  • Kim Moore April 3, 2014

    Please add me to this lawsuit! I’m out $950 and I have not even had this washer for a year! I am not happy especially now that I have been doing laundry at a laundromat. Tub and rim separated during spin. Regular size load. Tub hit the bottom of the washer so hard the bottom of the tub fell out! Please help!!!!!

  • Matt Burke April 5, 2014

    Mine is 2 years old, just stopped working, drum has 5″ of dirty water in it, no error codes, last load drum was full of smoke and a burning smell, now it will not do anything but humm.

  • Top Class Actions April 7, 2014

    UPDATE: The Durso case was consolidated with several other Samsung washing machine class action lawsuits. The consolidated class action lawsuit was dismissed on April 2, 2014. More info: http://www.topclassactions.com/lawsuit-settlements/lawsuit-news/22578-samsung-washing-machine-class-action-lawsuit-dismissed/

  • ellen searles April 7, 2014

    I brought a Samsung washer in 2009 and today I had to junk it The basket in the washer is defeated and Samsung does not want to know anything about it. It will cost me about $500 hundred+ to repair the washer, the parts are not in stock until May.This is the worse product I ever brought. think before you buy

  • Karen Davis April 21, 2014

    Yesterday the glass door on my WF448AAP/XAA Samsung Front Load washer cracked. Called Samsung out of warranty and there is nothing they can do but to send a technician out to see what happened. (I know what happened the glass cracked on the door. But it won’t be until 1 1/2 weeks away. GREAT! This is dangerous the salesman that sell these things need to know about some of these issues. They told me the glass is like bullet proof glass gorilla glass. Hmmmm! Add my name.

  • Sharlene Almeida May 2, 2014

    I purchased my washer 1/28/11 at Lowe’s, still have the receipt. Last night when I was washing a small load on delicate cycle I heard a big noise come out of it. After opening the door I smelled this foul smoke odor and saw shredding of the rubber piece that is around the drum. I called Samsung 45 minutes ago and gave them the information. Supposedly they will call me in 1-2 business days.

  • Beki May 8, 2014

    My top loader is 6 months old. In 4 months ago it was touching the dryer and started to catch on fire–it was smoking! I was told it was an electrical problem (which I am now doubting after reading this site) and I had to have a new electrical tower installed. Now, my tub is broken and the rim right above it. I have called Lowe’s and Samsung and have been without a washer for 3 weeks. The service provider they contacted with made an appointment with me and I waited the 4 hour ‘window’ and they did not show–they said I was a duplicate order and they cancelled me, which was not true, but did not bother to verify with me. Then, when they finally ordered my parts, they called me 20 minutes before the end of the 4 hour scheduled ‘window’ and said they were sent the wrong part (they had the part for 3 days before they called me!) I was passed up to Executive Customer Service at Samsung, and they did NOTHING but listen to me. The washer does not CLEAN properly, is not dependable, and I will NEVER BUY A SAMSUNG AGAIN!

  • Cathy May 27, 2014

    I purchased my washer machine in October 2012 and it has been nothing but a nightmare, the water pump broke 7 months later and it flooded my floor, I called samsung and they sent a repairman to fixed at no charge because it was still under the warranty, now it just won’t spin I called Samsung again and I was told that they can send a repairman but is going to cost $100 just to come to my house and take a look at it… Really??? 100 bucks just to take a look at it… I regret this purchase. I will NEVER, EVER buy a Samsung appliance again.

  • william mccown June 3, 2014

    I like so many had my drain pump fall off and flood my house. the Samsung washing machine was a year and a half old. Called the sears service center the repairman says it was a known problem showed me the bulletin. Well anyhow they dont even make a replacement part. So i have a 1499 dollar washing machine that cant be fixed because they can’t even make a replacement part for that drain pump. Samsung say they will make a decions on what they will do tomorrow. already know they are not going to help me. the bad thing is the still sell the machine to the public even when they know of the problem.
    I guess flooding and not making replacement parts is not there problem. the amazing thing is sears, Lowe’s and other dealers sale this known problem with out discloser. what a greedy world with live in. Good luck people

    s

  • James June 14, 2014

    Now the washer i own is only three years old, the model number is wf328aaw/xaa. Took apart the entire machine and found that the bracket that supports the drum has been eaten away. It came apart during the spin cycle, tearing up the boot seal for the door and the front half of the drum. the parts to fix everything myself total to just over 900 bucks. thanks a lot samsung pile of sh..t.

  • Melvin June 22, 2014

    I purchased a Samsung washer WA45H7200AW/A2 in April 2014 and it leaks and does not clean the clothes. I called to report the issues and they sent a rep out and they said it leaks because I was not using the he detergent so I switched and still the same problems.

  • Samsung Stinks June 27, 2014

    Have a Samsung Television and Washing Machine (WA456). They both broke within a couple of weeks. The T.V. took two repairman visits. The first to diagnose the problem and order the parts. The second to man the repair. It turns out parts have to be special ordered because they are no longer manufactured. (doesn’t make sense) Overall it took 5 weeks to repair the T.V.

    The washing machine on the other hand is still not fixed after a month. It won’t drain or spin. This is the second time this problem has occurred. The first time the machine was only about 8 months old. That was six months ago. This time after three repairmen and nearly thirty calls for customer service the parts have not yet arrived which means more trips to the laundromat. No-one will tell me how much longer it will take.

    Excuses: 1. The wrong parts were ordered.
    2. The parts aren’t made anymore.
    3. The parts have to come from out of country.

    When the machine was working I had similar experiences as posted in this blog about the older class action machines. Bedding will bunch up and the part that is in the center didn’t even get wet. The heater smells and I am afraid to use the hot cycles. A single thin comforter for a twin bed is too much for this large capacity machine. Clothes come out smellier than when they went in. I have to use pre-soak, then normal cycle followed by an extra rinse and spin then repeat the whole process again to get the clothes anywhere near clean. This means over three hours per load. In I my old washer one minute 30 cycle was all that was needed. I don’t see where there could be any savings of water or electricity which is the reason for the government mandate for this type of technology. They should also mandate that the product has to function and be reliable.

    I will not purchase another Samsung product or recommend it to anyone.

  • WANDA BROWN July 3, 2014

    I PURCHASED A SAMSUNG TOP OF THE LINE WASHER ON JUNE 27, 2014.
    IT WAS INSTALLED AND FAILED THE SAME HOUR AFTER INSTALLATION.
    PURCHAED FROM SEARS. IT SPILLED WATER ALL OVER MY KITCHEN
    FLOOR. THE INSTLALLER PUT WASHER ON TEST WASH AND LEFT MY
    HOME THREE MINUTES LATER. TEST WASH WAS SUPPOSE TO BE FOR
    26 MINUTES, ONE AND A HALF HOURS LATER, THE STUPID MACHINE
    WAS STILL WASHING. THEY ARE SUPPOSE TO BRING A REPLACEMENT
    BACK TODAY WHICH I WILL REFUSE!!!! A HIGH PRICE PIECE OF JUNK.
    SAMSUNG NEEDS TO STICK TO MAKING CELL PHONES AND PERHAPS
    TV. THANK GOD I PURCHASED A 70 INCH SONY!

  • james quinn July 9, 2014

    my pump broke water leaked all over downstairs I think my drum is warped now because I keep getting error code dc had pump changed after that is when error code started tried redistributing clothes did not help put me in for law suit

  • mike harper July 15, 2014

    I have a samsung front loader washer and dryer. WF 350. Less then 3 years old they say it needs a new inner and outer tube.$600 parts and #100 labor. Used very little, only two people in the house.

  • Colin July 20, 2014

    After just 4 years my Samsung Washer WF219ANW needed a new drum because the spider bracket on the backside broke apart. Parts and Labor, at least $550 plus tax. I now own a Whirlpool washer and it’s made in the USA. I’m staying clear of Samsung products from now on. My Samsung TV is a POS too :(

  • Donna Richards July 31, 2014

    I to have a top loader Samsung washer 14 months old. Flooded my kitchen floor when the PLASTIC pump cracked 200.00 to fix 2 months later the water will not drain out from rinse cycle Called Samsung direct and they told me that “we will do a one time fix” Told them what was wrong did not even look at the washer sent the part here UPS Tech should be here in a couple days This tells me they know what the problems are First repairman told me these are the worst machines ever Back to the laundry mat I go At least my clothes will be clean POS What a ripoff Something needs to be done Washer was not cheap!

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