Public Storage Hit with Lawsuit Over Business Practices
By Jessica Tyner
Most people are familiar with the orange and purple Public Storage facilities that have popped up around the country. You’ve probably even used one before, trusting that when you put stuff in storage, it’s safe. However, the security of storage items might not be nearly as iron-clad as people think. In Charlotte, North Carolina, a lawsuit has been filed against the company claiming that it puts customers and their property in danger.
Eyewitness News went undercover in Charlotte to see just how secure Public Storage was when they thought no one was looking. In Charlotte alone, there are 35 Public Storage sites, and Paul Trott was in charge of managing them for the past six years. However, he claims in a lawsuit against Public Storage that company-wide budget cuts have caused maintenance to completely stop. There apparently isn’t even enough money to replace burned-out lights, making customers lug around flashlights to access their unit after dark.
A Burglar’s Dream Come True
It’s not just exterior lights that are burned out — Trott says many interior unit lights don’t work, either. This makes Public Storage prime pickings for thieves and vandals, and they’ve been coming in droves. Trott claims in the lawsuit that “numerous break-ins” have happened recently. Burglars aren’t the only danger, since Trott points out that the massive industrial doors are broken as well. Since they weigh over 100 pounds, they could easily kill a person if they fall.
Trott already has a laundry list of customers who have been injured, but fortunately there haven’t been any fatalities yet. Trott has tried to stand up for his customers, but his complaints have fallen on deaf ears. He says he’s told his supervisor about the problems weekly, but no changes have been made. It’s Trott who initially filed the lawsuit against Public Storage after realizing the company he’s worked for the past six years doesn’t care about their customers. But he does.
Trott’s Public Storage Lawsuit
Trott was fired in January 2013, and he thinks it’s because he wasn’t pretending everything was fine. On May 28, 2013, he filed a lawsuit against Public Storage and hopes that the customers he used to try and protect will benefit, and that the company will step up to the plate. Eyewitness News tried to reach a manager or supervisor to comment on the investigation, but no calls were returned. One generic message from Public Storage was sent, stating that the safety of their customers is “of course” of great importance.
Trott wants to send a message to the company and let them know they are accountable for safety and security. Many customers aren’t aware of the violations, or they’re used to the shoddy environment. People store precious and valuable things in storage units, and these items aren’t necessarily covered by all insurance policies.
Storage Unit Lawsuits Target Property Seizures
Trott isn’t the only consumer suing a storage unit company from allegedly improper practices. Lawsuits all over the country are being filed by storage unit customers who had their property seized without proper notice. In states like New York, this is against the law. Knowing your rights can help you avoid losing your property to an unlawful auction.
Do You Have a Storage Unit Complaint?
Did you rent a mini storage unit in New York and had your property seized? You may have a storage unit legal claim and not even know it. Just like renting an apartment, you have rights as a storage unit tenant.
Learn more at the New York Mini Storage Property Seizure Class Action Lawsuit Investigation today. You can submit your information free of charge. If you have a case, a reputable attorney will contact you for a free storage unit claim review.
Updated June 19th, 2013
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