Anne Bucher  |  July 31, 2013

Category: Consumer News

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Ford LawsuitFord Motor Co. has been targeted by a class action lawsuit that accuses the company’s MyFord Touch LCD touch-screen system of frequently crashing and putting drivers in danger.

The MyFord Touch was touted as “a premium interior experience that will help consumers fall in love with their vehicles again.” However, when the MyFord Touch system crashes, it leaves drivers without functioning navigation systems, rear-view cameras, defrost systems and speedy 911 access, the class action lawsuit says.

The MyFord Touch class action lawsuit was filed by the Center for Defensive Driving (CDD) on behalf of customers who had purchased Ford, Lincoln or Mercury vehicles with the MyFord Touch systems. The Los Angeles-based nonprofit organization filed the class action lawsuit after it had experienced significant functionality problems with the MyFord Touch system after leasing a Ford F-150 Lariat in February. CDD claims that the system failed at least 27 times. According to the class action lawsuit, the touch-screen system has caused problems with such regularity that the websites fordsyncproblems.com and syncsucks.com were created for customers to vent about their experiences with the malfunctioning device.

“While many of the features of MyFord Touch were designed to make the driving experience safer for the vehicle owner, the persistent problems class vehicle owners and/or lessees have experienced with MyFord Touch have actually created significant safety risks, as [they] are forced to focus on the malfunction while driving or are distracted by the malfunction, and because the MyFord Touch system loses the ability to contact 911 in emergencies as designed,” the class action lawsuit says.

Before leasing the Lariat, the CDD had asked specifically about the MyFord Touch system. A Ford representative told them that the system would allow the driver to play audio, use voice commands and connect their smartphones to the device. The representative did not mention any potential safety concerns, even though Ford had issued several Technical Service Bulletins related to the system, the class action lawsuit states.

After CDD experienced technical difficulties with the MyFord Touch system, they contacted Ford for solutions. Despite following Ford’s advice, the system continued to malfunction. A representative from a Ford dealership told them to connect their smartphones to the system in such a way that would encourage distracted driving if a call was received.

CDD filed the class action lawsuit after the organization was unable to work out the issue directly with Ford. The CDD claims that the MyFord Touch has been an “unmitigated disaster for Ford” since it was released in 2011.

The class action lawsuit seeks to represent a nationwide class and a California class of customers who purchased vehicles equipped with the MyFord Touch system. According to Ford, 79 percent of new Ford vehicles are sold with the MyFord Touch system. The potential Class Members will include those customers who do not have injury claims from the malfunctioning system.

The plaintiffs are represented by Elaine T. Byszewski and Steve W. Berman of Hagens Berman Sobol Shapiro LLP and Adam J. Levitt of Grant & Eisenhofer PA.

The MyFord Touch Defect Class Action Lawsuit case is Center for Defensive Driving v. Ford Motor Co., Case No. 13-cv-05068, in the U.S. District Court for the Central District of California.

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9 thoughts onDefective MyFord Touch Targeted in Class Action Lawsuit

  1. Sherry Maier says:

    Bank of America was chosen to disperse the settlement. I contacted Bank of America to have a check issued instead of the prepaid Debit Card. After months of and various discussions I was told the card had expired and nothing could be done.
    Bank of America makes talking to customer service extremely difficult. I order to get through the automatic system you must have an account number. It would take me hours to get through to an actual person and no one would call me back.
    I had a settlement of 748.56 which I had to know to the exact penny what the amount was in order to talk to someone.

  2. Claudia says:

    Rampagecg@gmail.com
    Add me I haven’t heard sound for about 2yrs in my 2017

  3. Michael Derogee says:

    I own a 2018 F150 Lariat and have had similar problems with my screen freezing up, problems playing music and dropping the phone recognition. I recently took it into a Ford dealership and they charged me $260 to do a factory reset and to remove a iPhone connected to my radio (I have an android and the iPhone just showed up one day)

  4. R B says:

    I own an explorer and my screen has not worked since I got it. Nothing works on it. The gpa actually quit working on a trip. To add insult to injury the ford dealership chewed me out saying they are not responsible for fixing anything. Ford is

  5. WILLIE STOKES says:

    PLEASE ADD ME

  6. Beth Gotelaere says:

    I have a 2013 Ford Focus titanium. My screen went completely black within the first couple years of owning the vehicle. Took it to the dealership after 2 hours of trouble shooting with them. They refused me a rental car. They had to replace the computer. Picked up the vehicle and my Ford touch was frozen. Never should have called to say it was fixed. Returned again and still not working. I went weeks without a vehicle!

  7. Laura says:

    How do I join this class lawsuit? Thanks laura cunningham cell 253.376.4007 lcunnin@gmail.com

  8. Wanda says:

    We have a Ford Focus, so discussed with the Ford One Touch. We got a 2012 Focus in August, 2011 and have had several problems with the Ford One Touch, took the focus in several times and they finally installed a new system, still have problems, especially with the navigation system, this auto girl they have can’t understand nothing we say. haha Tired of messing with it.

  9. Linda says:

    Wondering when there will be sign up for this? Will it only be for CA residents?
    Many thanks for the research on this issue!

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