TurboTax class action settlementA California federal judge has granted final approval to a $6.55 million class action lawsuit settlement resolving claims that Intuit’s free TurboTax edition included exorbitantly high interest rates.

Arkansas residents Tasha and Fredierick Smith filed the TurboTax class action lawsuit in February of last year, claiming that Intuit violates the Truth in Lending Act (TILA) and California business and usury laws. They alleged that the “free” online edition of TurboTax charges illegal and outrageously high fees to consumers who choose to defer their TurboTax fees, opting instead to have the fees deducted from their tax refund.

In their class action lawsuit, the Smiths claim that the TurboTax webpage presents users with a variety of TurboTax products, including the so-called “Free Edition.” However, this edition of the software is not free because it charges $19.95 to file a state tax return. They allege that the “Free Edition” of TurboTax costs nothing unless a user wants to “file, e-file, or print your return,” in which case the user must purchase TurboTax federal and state products.

The plaintiffs claim that they had used TurboTax in 2009, 2010 and 2011. Each time, they deferred the $86.90 fee to use the software, opting to have the amount deducted from their tax refund. Allegedly, Intuit charged them $29.95 to have the fee deducted from their refund, more than 34 percent of the original usage fee. The Smiths claimed that Intuit failed to adequately disclose the fee for the “refund processing service” as a finance charge.

Initially, the plaintiffs argued that the $29.95 should be considered a refund anticipation loan and therefore should be subject to interest rate and finance charge disclosure rules. However, U.S. District Judge Edward J. Davila disagreed and dismissed this claim because TurboTax users never received any money from Intuit. Subsequently, the parties agreed to settle the class action lawsuit. Intuit has denied any wrongdoing but agreed to refund consumers under the terms of the class action settlement.

Earlier this year, Judge Davila granted preliminary approval to the Intuit TurboTax class action settlement. After a fairness hearing was held on September 27, Judge Davila granted final approval to the class action settlement on October 1. Class Members include anyone who used Intuit’s TurboTax online and utilized the “refund processing service” from January 12, 2008 until May 28, 2013. The agreement will incorporate a second class action lawsuit that is currently pending against Intuit in state court.

To be eligible to receive a cash award from the class action settlement, Class Members must submit a valid Claim Form to the Settlement Administrator on or before October 28, 2013.

Detailed instructions on how to file a claim for the TurboTax class action settlement can be found here in our Open Class Action Lawsuits section.

Attorneys for the plaintiffs include Hank Bates of Carney Williams Bates Pulliam & Bowman PLLC; Gillian Wade and Isaac Miller of Milstein Adelman LLP; Richard M. Golomb, Ruben Honik and Kenneth J. Grunfeld of Golomb & Honik PC; and Brian T. Ku and M. Ryan Casey of Ku & Mussman PA.

The TurboTax Class Action Lawsuit Settlement case is Smith v. Intuit Inc., Case No. 12-cv-00222, in the U.S. District Court for the Northern District of California.


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  • PAMELIA AUSTIN October 14, 2013


    • Stephanie February 1, 2014

      Do you happen to know when the checks would be sent out to us? I haven’t received an e-mail or anything about this since I sent my form in.

      • felix February 3, 2014

        Stephanie, i want to know the same.. i sent my claim in.. still no word on when payments will be dispersed.

        • stacey February 7, 2014

          I still havent received anything either. Wondering the same thing…

          • Fitzgerald February 9, 2014

            I claimed before the deadline and email them when there going to disbursed but didn’t get an answer ????

      • info4u February 11, 2014

        This is in response to your message pertaining to TurboTax Class Action.

        The court did grant its final approval of the settlement.

        We are currently in the process of reviewing roughly 350,000 filed claims. This process is expected to be a rather lengthy one, given the class size, and checks will be mailed out upon completion.

        The amount that each claim will receive via the settlement fund has not yet been determined. This determination usually occurs once all claims have been reviewed.

        At this time, we have no set-in-stone date for fund disbursement but we are anticipating checks to go out soon after the claims review process is completed which should be within the next 8-10 weeks or so. Please note that this time-frame is a rough estimate. Please get back to us as the time comes closer and we may be able to give you a more accurate date regarding checks.

        If you have any additional questions, you may contact us in writing at the address found on the website, by e-mail through the contact section of our website at http://www.turbotaxadmin.heffler.com.


        TurboTax Class Action
        Heffler Claims Group

        • LAURA GALVAN April 7, 2014

          I also used Turbo Tax but never heard about the lawsuit. Am I able to be part of the lawsuit?

        • Mike April 14, 2014

          Can you please provide an update as to when the claims review process will be completed and disbursements sent out?

        • Steve April 15, 2014

          Is there any word on when the checks will be sent out?

        • roxanne van dorpe April 19, 2014

          would really like to know when i will receive my check. thank you.

  • PAMELIA AUSTIN October 14, 2013

    turbo alway over charge there clients

  • Erika Cook-Batiste October 14, 2013

    Used Turbo Tax and always was forced to pay when I needed to print my taxes etc

  • Jennifer Fotovat October 14, 2013

    I have used turbo tax for years and always have been charged too much!

  • monty waits October 14, 2013

    I’ve used Turbo Tax the past few years,now I’ll get a little return from them!

  • sharona herskovits October 15, 2013

    I use turbo tax every year and feel that it is too expensive

  • michelle smith October 15, 2013

    I have used Turbo tax.

  • Androcles Davis October 16, 2013

    I previously filed a claim and I think I put we used Turbo Tax starting in 2010 but we started using it in 2009. Could you please correct this on my claim form?

  • gwen lamb October 16, 2013

    i’ve seen tubo class actions suits for every state except florida. we floridians were taken by H&R block charging large fees for instant returns that we didn’t get. We need a class action suit for florida can you help?

  • anita fasulo October 19, 2013

    I used turbo tax for two years thinking i was doing the right thing then found out i was getting riped off i spent the money to buy it and not getting the return i should have

  • ELAINE CASTILLO October 30, 2013


  • ELAINE CASTILLO October 30, 2013


  • confused October 31, 2013

    ok it says the judge disagreed and dismissed the claim. then it says judge approves turbotax class action lawsuit settlement. so did we win or lose?

  • Nathan November 2, 2013

    I have used turbotax over the past several yrs, so when do we get out money in the mail? lol

  • Kat November 2, 2013

    I’ve been using this since 2006 and I am also interested in learning what the outcome was. I filed to be a part of it. Did we win or lose? And what are the consequences for Turbo Tax? Will it be cheaper in the long run, will they revamp their process? I enjoy using it, but I’d be happy to see it restructured and CHEAPER.

  • Robert Grahnert November 3, 2013

    How much money am I getting and when am I getting it?

  • kesha peppers November 4, 2013


  • Carol November 4, 2013

    F God sakes don’t post your personal information here. Particularly your SS#!

  • Ann November 4, 2013

    Does anyone know when & if we will be receiving a payment? Thank you

  • Sophia November 5, 2013

    I was wondering the same thing when should we expect payment. Ive used turbo tax since 2008 . I submitted my claim in i think aug ir sept

  • MAY November 5, 2013

    now that this lawsuit is settled, when can we expect payment and how much.

  • christopher November 5, 2013

    My wife and I filed for Years with them and also put in a claim on the law suite. Would love to know what’s going on and if when we will be getting part of the settlement

  • Earlene Williams November 7, 2013

    This is sad because I have been using Turbo Tax for years and always paid to file.

  • LaTonya Harris November 7, 2013

    Do anybody no when will the refunds be sent out, I need what belongs to me. And it shouldn’t have been taking away from any of us in the first place

  • Ann November 7, 2013

    I received this message today ..
    This is in response to your message pertaining to TurboTax Class Action.

    There has not been a date put into place for the distribution of checks. The next step is to review every claim that has been submitted. Please remain patient the review process will take time based on the large volume of claims that have been received.

    If you have any additional questions, you may contact us in writing at the address found on the website, by e-mail through the contact section of our website at http://www.turbotaxadmin.heffler.com.


    TurboTax Class Action
    Heffler Claims Group

    • Stephanie January 17, 2014

      Thanks for posting this information, I didn’t think I was going to find an answer to that question!

    • Mike April 14, 2014

      Can you please provide an update as to when the claims review process will be completed and disbursements sent out?

    • Quieola Taylor April 17, 2014

      Has there been any changes yet as to when the checks will be issued. We have been waiting for a while now. And when you try and get information about it it’s just automated.

  • shanay crosby November 8, 2013

    when do we get the checks

  • Ann November 8, 2013

    Shanay Crosby you go to 222.turbotaxadmin.heffler.com to and contact someone on that site for an answer =) Good luck.

  • Jeff Booth November 12, 2013

    I have seen where this may only pay 30.00 I have used TurboTax multiple years but no more there was more than 30.00 stolen from me. Now I sit and wait for money that should be sent out already

  • kimberly redding November 13, 2013

    I want to know if we are gonna get paid

  • Michelle November 15, 2013

    I was wondering when the refunds were going to be made and for how much.

  • Jessica November 15, 2013

    When are the check going to be issued?

  • Celena Roberts November 17, 2013

    Will I be refunded for every year from 2008 to 2012 that I used turbo tax and when should I expect to be paid?

  • brent November 17, 2013

    Honestly the people on here saying when do we get our money and saying all the bs complaints is crazy i mean don’t get me wrong I’d love to know when it’s coming and how much but why get on here and complain when half the people complaining say oh I’ve used turbo tax for sooooooo many years more, you wouldn’t even have expected anYthing back from them if you hadn’t gotten the email about the lawsuit, not only that but also it’s not like you’re gonna get rich off of it a little over6 million dolladollars isn’t much when you divide it by all the people involved in this so the little but of money we do get isn’t gonna make if our break us there’s people on here flipping out over it acting like they’re gonna be homeless if they have to wait any longer for the whole maybe 50 bucks we get out of it like i said yea i want my money but I’m not chomping at the bit for itrs

  • Mandisa floore November 19, 2013

    When will the payment be issued and has it settled?

  • Jeff Booth November 19, 2013

    I bet the lawyers have been paid I did not send myself the email I complied with the request so come on and send
    the money to the people involved

  • earleen smith November 19, 2013

    how much money will people be recieveing and when

  • Ismael Cruz November 20, 2013

    I received an email on the lawsuit toward turbotax and file a claim. But I haven’t heard anything or receive any money from the settlement after Judge Diavila granted the approval. Can you please let me know where the status stands?
    Thank you
    Ismael Cruz

  • Amber November 20, 2013

    I was wondering what the latest news o the lawsuit is…. i received the email filed my claim and that was that i haven’t heard anything else since…

  • Laurel Cooper November 21, 2013

    I too filled out the claim..i received my claim number..
    but have NOT heard anything from this..whats up? Fraud?

  • fmcclinton November 21, 2013

    I received my claim number but haven’t received anymore communication I think this will go on for years before any money is paid out.

  • skane November 22, 2013

    i also filed a claim after receiving an email and have nothing

  • carlos rosado November 22, 2013

    when will receive the $ or estimated day for the$

  • KAREN Felder November 24, 2013

    How are we receiving our payments for this lawsuit

  • LeKeisha Rembert November 25, 2013

    When will we receive payment

  • Katrina Jones November 25, 2013

    The lawyers have gotten paid far mote than deserved, lawyers get paid more than the people they are fighting for. Can anyone tell us when will the plaintiffs or (the ones who rightly.deserves more than the lawyers) get paid.It is a shame the Judge awarded so much to the lawyers n their firms. They got paid already, WHY CAN’T WE GET OUR CHECK

  • Katrina Jones November 25, 2013

    Most of us have used TurboTax more than one year. i have use TurboTax all of the year’s thats in question n i dont feel that a payment of 10-30 dollars is sufficient payment.

  • Sophia McIntosh November 26, 2013

    I filed my claim back in July when i received the email. Haven’t heard anything else since. What’s going on. So many people have questions why aren’t they responding. Any communication would be appreciated.

  • Tiffany November 26, 2013

    How can we track the progress of the refund? Where should we look to confirm we will be getting part of the settlement and when we should be receiving it?

  • carlianzo wilson November 26, 2013

    Just wondering when them checks from settlement will be sent out?

  • Tonya levell November 26, 2013

    When will you all gonna send checks out?

  • Ann November 30, 2013

    If you have any questions about the Settlement, visit the Settlement website at http://www.turbotaxclassaction.com or call the toll free number 1-888-980-9394. You may also send questions to the Settlement Administrator through the ‘Contact Us’ section of the Settlement website or by mail addressed to TurboTax Class Action, Settlement Administrator, c/o Heffler Claims Group, P.O. Box 220, Philadelphia, PA 19105-0220.


  • dalana November 30, 2013

    I have used turbo tax for 3 years. First it would say 29.95, but I choose to pay fees out my return than it jumped up to like 90 bucks. I had always thought that it was hoax. I thought it was processing fees but the service they use to transmit are money takes a fee to. So it couldn’t been that. Jus give me the over due amount for each year

  • Virginia Johnston December 1, 2013

    I filed back in July I think when ever you sent me an email and have not reserved anything no money or responce

  • Cheryl Page December 2, 2013

    I see others have asked the same question how do you track a refund? The lawsuit is over. I have my claim number. Thank you.

  • Amy White December 3, 2013

    I sent an email to turbotaxclassaction.com, and was notified that there are no dates yet for the checks to be mailed out.

  • Lavon December 3, 2013

    Once everything is finalized how and when will we receive our money?

  • Lavon December 3, 2013

    Listen there isn’t anything wrong with wanting to know about when will the checks be issued. Its not very nice to take advantage of people and their money,someone just caught on to it. TurboTax is a great service. If their fees are going to be $30 or $70 or $100 to file they need to be clear from the get go. I would still pay it because its not that much money. I just would like to be aware of the fact that the fees are more than the should be, right away. Being mislead is the issue.

  • Wanda T. Smith December 3, 2013

    I used the TTax software for multiple years too, but I saw on another blog that once the lawyers and plaintiffs are awarded their ligitation fees/awards the rest of us could get as little as $10. And if this is true this will be the LAST class action suit that I participate in. It’s not worth it when the only people who actually benefit are the lawyers.

    • Lauren February 14, 2014

      Really? It’s not worth it for you to write your name, address and answer a few questions? Are you seriously that effing lazy? You must be an Obama voter..if you weren’t too damn lazy to vote.

      • J.C March 26, 2014


    • John February 17, 2014

      Why is anyone surprised at what the lawyers are getting. Lawyers always get 50 to 60 % of all lawsuits. That’s why they are so stinking rich and why they chase ambulances and fraudulent Companies. To all the claimants, be patient. If you ever get anything, consider yourself lucky and by all means don’t spend any of this money before you get it.

  • Micah Oxendine December 5, 2013

    I have used Turbo Tax a number of years, how will you receive compensation.

  • Aiah Abu December 5, 2013

    Just a waste of time. The lawyers will benefit most. The exploited will continue to suffer. Turbo Tax will collect their monies back during tax time. The only beneficiaries are the Lawyer.

  • Alexis Carter December 17, 2013

    When will we receive an update on the case at hand because I want to if I will be receiving anything

  • ggum December 18, 2013

    i have called one of the law offices that are involved in bay area and they have said that someone contested the lawsuit but he was pretty sure it still going to push through for everyone affected by it and refund checks will be out in 3-5 months

  • Andrew December 30, 2013

    I expect an appeal which will drag this out longer the same way with the Midland class action suit

  • Shantelle December 30, 2013

    I too filed with Turbo Tax 09, 10, 11, and 12. I had become so accustomed to using their product, that I was totally caught off guard when this class action started. I have not heard anything about the settlement being reached. I agree that the lawyers handling this case will benefit more than those who were taken advantage of.

  • Patricia February 12, 2014

    They are still over charging because if I want them to take charges out of my refund they want to charge $40 for a tax defense. I did not need a tax defense. If I had it taken out on a credit card they weren’t going to charge the extra $40. They are still ripping people off by charging them for something they don’t need. I hope the lawyers sue their butts again.

  • Toby March 4, 2014

    yea, i didn’t like the charges either. i felt like they prayed on those that didn’t have the money to pay for the tax fees at the time. that’s why i had no choice but to pay for my services. had back bills to pay that my family was very far behind on. food stamps don’t go far when ur not able to work and ur better half doesn’t make much money working at mcdonalds…

  • J.C March 26, 2014

    About what monthOR year,should we exspect our payment?

  • ap March 31, 2014

    it doesnt matter when the checks come. all we are going to get is $10-13. hopefully lifes not that bad that you are sitting around waiting for $10.

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