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A class action lawsuit accusing Hewlett-Packard Co. of manufacturing defective wireless printers has been filed in California federal court.
Plaintiff Vincent Ferranti filed the HP Printer class action lawsuit on Tuesday, August 20, claiming that two of HP’s wireless printers contain a faulty receiver that affects the printers’ ability to maintain a consistent connection with computers, rendering the wireless printing capability essentially ineffective.
Wireless printers work by communicating with computers via a WiFi connection, allowing multiple compatible computers to print documents without being plugged in to the printer. Ferranti claims that users are forced to plug the printer in to a computer in order to print something. “The HP printers’ wireless connectivity intermittently stops working for no reason,” Ferranti says in the class action lawsuit.
The printers named in the class action lawsuit include HP’s Officejet Pro 8500 and 8600 Wireless All-in-One printers. Allegedly, HP either knew or should have known about the connectivity issue by April 2009. According to the class action lawsuit, the computer company “actively concealed” the problem from consumers and continues to sell these printers without warning consumers “that the printer’s wireless function was defective and would fail with normal use.”
Even though the connectivity issues occur while the printers are still under warranty, HP suggests “work-arounds” that are ineffective and refuses to give refunds to unhappy customers. According to the class action lawsuit, HP immediately began to receive complaints about the 8500 printer after its March 2009 release. In his complaint, Ferranti cites numerous posts from online message boards that complain about the connectivity problems. Despite the ongoing issues with the printer, HP released the 8600 model of the printer with the same defective wireless technology.
Ferranti alleges in the HP printer class action lawsuit that he purchased the 8500 printer model shortly after it was released. He quickly became frustrated with the printer’s connectivity problems and repeatedly called HP’s technical support line to troubleshoot the issue. He claims that the agents led him through several procedures that did not fix the problem. Even though his printer was still under warranty, HP refused to repair the printer or refund the purchase price. Ferranti claims that he wouldn’t have purchased the printer if he had known about the defect, or he would have purchased it at a lower price.
Ferranti has contacted HP, the Better Business Bureau, the California Attorney General and the Federal Trade Commission Bureau of Consumer Protection without getting results. By filing the class action lawsuit, Ferranti seeks to represent a class of thousands of consumers who purchased or leased the HP Officejet Pro 8500 or 8600 Wireless All-in-One printers. He accuses HP of engaging in unlawful, unfair and fraudulent business practices, violating the Consumers Legal Remedies Act and breach of express warranty. He seeks unspecified damages and injunctive relief to prevent HP from engaging in further deceptive practices regarding these printers.
Ferranti is represented by Michael A. Caddell, Cory S. Fein and Cynthia B. Chapman of Caddell & Chapman.
The HP Printer Class Action Lawsuit is Vincent Ferranti v. Hewlett Packard Co., Case No. 5:13-cv-03847, in the U.S. District Court for the Northern District of California.
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38 thoughts onClass Action Lawsuit Says HP Wireless Printers Are Defective
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My Officejet Pro 8500 was purchased through Amazon. Would they contact us on a settlement or how does this all work?
I think it would have been a much better use of my $400 if I had flushed I had driven to my local transit center to find that nastiest public toilet I could locate within a reasonable driving distance~~and flushed it, because this printer hasnt worked enough to need a new set of cartridges yet, and Ive forgotten how many years Ive had it~~and HP wants money to talk to me over the phone to explain how to fix it??? Are they stupid or were they dropped on their heads as infants~~SMH
This is about time. When my printer stopped working with my in-home network I spent hours on the phone with HP. Their ultimate solution was to try to get me to format my hard drive or sell me a new printer at a discounted price. The old printer worked fine when I installed it on my daughters home network but would not recognize mine. The issue was software. Nothing could remove all of the little tentacles of the HP Printer software from my computer. I spoke with a VP of HP and he asked me what I wanted. I told him I wanted HP to hire someone who could actually program and who could write an uninstall that actually worked to get all of the HP crap out from my computer so when I re-installed the printer it could work. Had the same problem with the replacement. Horrible stuff from HP.
Please keep me posted on this lawsuit. I purchased the
HP Officejet Pro 8500A Plus, and after about 5 months the touch screen does not light up. This all in one printer is now a brand new looking dust collector. Unless they make good on this, I will never purchase another HP product again!
Hello everyone,
At this time, there is still no settlement. This article was written to report on an individually filed lawsuit with allegations that HP printers are defective. Nothing has been defined or proven, nor has any settlement been reached. Should an update or settlement occur, you bet we will be reporting updates to our site IMMEDIATELY!
We do offer a submission form on our website for you to fill out if you are seeking legal help! We forward that submission form to an experienced group of attorneys, they review it, then they determine if it sounds like you have a case on your hands or not – and they contact you! Here is a link to the form submission on our website: http://www.topclassactions.com/start-a-class-action/.
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how do i file a claim please help